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Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Product Designer @Freelance
2023 ~ Sekarang
UI/UX Designer / Product Designer
Dalam satu bulan
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of Ivy Skipper.
Avatar of Ivy Skipper.
Sales Consultant/Content creator @YBA Marketing
2022 ~ Sekarang
Dalam tiga bulan
2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual
Communication
Customer Relationship Management (CRM)
Sales & Marketing
Siswa/Mahasiswa
Siap untuk wawancara
Paruh waktu / Tertarik bekerja jarak jauh
4-6 tahun
Western Governors University
Educational Sciences
Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Dalam satu bulan
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
CRM software
Microsoft Office
Zendesk
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
University of Brawijaya
Computer Science
Avatar of ChunTing Chen.
Avatar of ChunTing Chen.
overseas sales engineer @Moldpower Co., Ltd
2017 ~ 2019
PM/專案經理/產品經理/銷售業務
Dalam satu bulan
款事項處理 -尋找可靠供應商與供應商關係維持 -提供有效率的顧客協助 -商品包裝以及物流時程安排 -每月財務報表編撰 Customer Service Associate (期間合約人員) • 日煙國際製造股份有限公司 十月六月供應鏈以及多元文化公司環境 -安排代工之香菸與香菸原料
Microsoft Office
SAP ERP
Cultural Awareness
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Southern Taiwan University of Technology
Marketing and Logistic Management
Avatar of Wei Chen Lin.
Avatar of Wei Chen Lin.
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)
2020 ~ Sekarang
PM/產品經理/專案管理
Dalam satu bulan
Wei Chen Lin(Jason) 10 years experiences of product management & optic electrical knowledge background Be good at new product development , cross-section coordination, project management Product Manger City: Tainan,TW [email protected] Work Experience Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.) Deputy Project Manager, Sep 2020 ~~ Present *Display Drive Integration Chip PM for wearable/mobile/tablet/industrial *In charge of China Panel Customer (BOE/CSOT/HKC/TIANMA) >New IC product promotion & introduction >New Panel project estimation >Customer service *Technical and Product Marketing *Coordinate with internal departments
cost analysis
excel
PowerPoint
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
NTNU
Optical electrical technology
Avatar of the user.
Avatar of the user.
Team Lead Manager of Technical Operation @Finstek - GMI
2023 ~ Sekarang
Operations Manager / Team Leader / Product Manager / Platform Administrator
Dalam satu bulan
System Maintenance
Technical Support
Active Directory
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
National Taipei University of Technology
Industrial Engineering
Avatar of the user.
Avatar of the user.
Past
Lead of Business Development @Imweb Corp, Taiwan Branch
2022 ~ 2023
Business Development Manager
Dalam satu bulan
Customer Relationship Management (CRM)
Sales Management
Account Management
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
Chaoyang University of Science and Technology
CSIE
Avatar of the user.
Avatar of the user.
Account Manager @致伸科技
2021 ~ 2024
Account manager、海外業務、專案經理、project manager
Dalam satu bulan
Project Management
Sales & Customer Service
Customer Relationship Management (CRM)
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
KAINAN UNIVERSITY
Bachelor of Applied English .
Avatar of Mars Liu.
Avatar of Mars Liu.
Past
General Manager, Taiwan @Glints
2021 ~ 2022
Senior Product Manager, Product Director
Dalam satu bulan
Mars Liu 6+ years startup experience/ Passionate entrepreneur/ Not afraid to get hands dirty Product Management/ Operational Management/ Business Model Planning Chief Executive Officer/ Chief Operating Manager/ Product Manager/General Manager [email protected] https://www.linkedin.com/in/mars-liu-0aa86b125/ Work Experience Glints, General Manager - Taiwan, MayJulyA series D startup backed by Persol Holdings, DCM, Lavendar Hill, Monk's Hill Ventures, Gobi Partners, Golden Equator Ventures. Glints provides career development service with global footprints across Singapore, Taiwan, Indonesia, Vietnam, Hong
Operations Management
Business Strategy
Business Analysis
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
National Chengchi University
Law, Anthropology
Avatar of Eric Leatherwood.
Social Media Coordinator/ Manager
Dalam satu tahun
Skills Eric Leatherwood Social Media Coordinator/ Manager • Los Angeles, US • [email protected] Hello! My name is Eric Leatherwood, a trained and experienced social media strategist. I have over four years of experience in the fields of secretarial work, social media marketing, managing out / inbound calls, and market research Skills Market Research Specialized in analyzing and researching market trends. From state to local, my skills can be adjusted to suit any needs Social Media Management Specialized multitasked management of social media to enhance reach and member engagement Social Media Outreach Understand virality, expanding social
Marketing
Social Media Marketing
Project Manager
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
California State University Northridge
Political Science/ Communications Double Major

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Dalam satu bulan
Business Development / Project Management
Logo of CHT Infinity 中華英飛能航太科技有限公司.
CHT Infinity 中華英飛能航太科技有限公司
2023 ~ Sekarang
Taipei, Taiwan
Latar Belakang Profesional
Status sekarang
Sudah bekerja
Tahap pencarian kerja
Profesi
Business Development, Sales Engineer, Project / Product Management
Bidang Pekerjaan
Objek yang Terhubung, Ecommerce, Marketing / Komunikasi
Pengalaman Kerja
2-4 tahun pengalaman kerja (Kurang dari satu tahun relevan)
Management
Saya berpengalaman mengelola 10-15 orang
Keterampilan
MS Office
Communication Skills
PowerPoint
Data Visualization
Business Development
Organization and Time management
Team Management
Relationship building and management
Excel
Word
Planning and Coordination
English
Bahasa Indonesia
Chinese as a Second Language
Customer Relationship Management (CRM)
Bahasa
Indonesian
Bahasa ibu atau Bilingual
Chinese
Bahasa ibu atau Bilingual
English
Bahasa ibu atau Bilingual
Preferensi Pencarian Pekerjaan
Jabatan
Business Development / Product Manager / Product Marketing/ Strategy Manager
Tipe Pekerjaan
Full-time
Lokasi
Taipei, Taiwan
Bekerja jarak jauh
Tertarik bekerja jarak jauh
Freelance
Ya, saya adalah freelancer amatir.
Pendidikan
Institusi Pendidikan
國立台灣大學(National Taiwan University)
Jurusan
Computer Science and Information Engineering
Cetak

Pearl Samantha ( 蕭恩慈)

Graduated from the top university in Taiwan, Samantha is equipped with not only advanced technical skills, but also variety of soft skills including leadership and critical thinking. She is adept at connecting with people, possess great communication, and able to develop meaningful customer relationship. Currently she is striving to become a successful project manager.

  Taipei City, Taiwan         

Work Experience


Business Development Manager

CHT Infinity 中華英飛能航太科技有限公司

March 2023 - Present
Taipei, Taiwan

CHT Infinity is a Joint Venture company between Chunghwa Telecom and Infinity Intelligence. It focuses on promoting IoT products and smart solutions to Indonesia.
• Successfully developed strategic partnership with Indonesian leading procurement company, PT PINS Indonesia, which is part of the state-owned ICT enterprise, Telkom Group Indonesia.
• Negotiated contracts and agreements with partners which ultimately leads to 31 Billion USD worth of project in building Smart City for the new Indonesia capital city, IKN in Kalimantan.
• Streamlined company operations by developing and implementing efficient work flows, resulting in improved productivity by 200%
• Lead the pivotal role of facilitating discussions and agreements with Indonesian partners, leveraging fluency in Bahasa Indonesia to bridge cultural and language gaps.
• Actively monitored market trends and changes in the Indonesian ICT business landscape, providing valuable insights to the team and contributing to informed decision-making and strategic planning.

Bussiness Development & Frontend Engineer Intern

3S DRIVE

July 2022 - December 2022
Taipei, Taiwan

• Developed a new company's ordering system website and refined the user flow which improved churn rate by 10%.
• Worked with business developer to develop CRM system and increased customer satisfaction by 5%.
• Coordinated with graphic designer to create the new UI/UX design for the product's website, improving NPS rate and "stickiness" by 5%, also increased DAU and WAU by 3% and 10% respectively.
• Developed new landing page, homepage, and optimized user experience, increasing the user conversion rate from 10% to 15%.
•  Acquired more than 20 new business partners which increased sales revenue by 200%

Restaurant Manager (Maître d'hotel)

Vogue2 Lounge 紅酒燒肉

June 2019 - October 2022
Taipei, Taiwan

• Responsible for managing and organizing daily restaurant operations within 10 employees, generating 1 million NTD /month of average revenue.
• Responsible for worker training, inventory tracking, service quality managing, and maintaining customer relationships. Improved the company's CSAT and NPS rates by 100%.
• Increased sales revenue by 200% by acquiring several loyal customers.

Event Moderator

Asian Pacific Research Ltd

September 2020 - January 2021
Taipei, Taiwan

• Responsible for conducting virtual meetings of 30 Taiwanese and Chinese companies, with Canadian seafood vendors, with a team consisting of 8 people.
• Responsible for managing the course of the negotiation, acted as an interpreter for both Mandarin and English speakers.

Executive Marketing

DIGITAL INNOVATION LOUNGE (DILo)

February 2016 - October 2018
Jakarta, Indonesia

• Worked with the main marketing team, consisting of 7 people, to spread education about technology to schools and companies.
• Increased engagement and awareness to communities in rural areas about technological advancement, mainly computer software and architecture.

Associate Event Producer

iME Entertainment Group Indonesia

June 2017 - April 2018
Jakarta, Indonesia

• Assisted stage manager to set up the amphitheater concert with a team of over 500 people.
• Managed online marketing. Increased ticket sales with total revenue of roughly USD 3 Million.
• Responsible for catering and schedule management, exposed to several talents and event engineer experts.

Education

July 2018 - January 2023

國立台灣大學(National Taiwan University)

Computer Science and Information Engineering

Skills


  • Frontend development
  • Software programming: C/C++, Python
  • MariaDB / MySQL 資料庫設計、管理
  • Data and CRM system automation
  • Data Visualization, MS Office; PowerPoint, Excel, Word
  • Strategic planning, sales and marketing
  • Personal organization and team management
  • Communication and public speaking 
  • Public relation

Languages


  • Indonesian — Native or Bilingual
  • Chinese — Professional
  • English — Professional (TOEIC 930/990)
CV
Profil

Pearl Samantha ( 蕭恩慈)

Graduated from the top university in Taiwan, Samantha is equipped with not only advanced technical skills, but also variety of soft skills including leadership and critical thinking. She is adept at connecting with people, possess great communication, and able to develop meaningful customer relationship. Currently she is striving to become a successful project manager.

  Taipei City, Taiwan         

Work Experience


Business Development Manager

CHT Infinity 中華英飛能航太科技有限公司

March 2023 - Present
Taipei, Taiwan

CHT Infinity is a Joint Venture company between Chunghwa Telecom and Infinity Intelligence. It focuses on promoting IoT products and smart solutions to Indonesia.
• Successfully developed strategic partnership with Indonesian leading procurement company, PT PINS Indonesia, which is part of the state-owned ICT enterprise, Telkom Group Indonesia.
• Negotiated contracts and agreements with partners which ultimately leads to 31 Billion USD worth of project in building Smart City for the new Indonesia capital city, IKN in Kalimantan.
• Streamlined company operations by developing and implementing efficient work flows, resulting in improved productivity by 200%
• Lead the pivotal role of facilitating discussions and agreements with Indonesian partners, leveraging fluency in Bahasa Indonesia to bridge cultural and language gaps.
• Actively monitored market trends and changes in the Indonesian ICT business landscape, providing valuable insights to the team and contributing to informed decision-making and strategic planning.

Bussiness Development & Frontend Engineer Intern

3S DRIVE

July 2022 - December 2022
Taipei, Taiwan

• Developed a new company's ordering system website and refined the user flow which improved churn rate by 10%.
• Worked with business developer to develop CRM system and increased customer satisfaction by 5%.
• Coordinated with graphic designer to create the new UI/UX design for the product's website, improving NPS rate and "stickiness" by 5%, also increased DAU and WAU by 3% and 10% respectively.
• Developed new landing page, homepage, and optimized user experience, increasing the user conversion rate from 10% to 15%.
•  Acquired more than 20 new business partners which increased sales revenue by 200%

Restaurant Manager (Maître d'hotel)

Vogue2 Lounge 紅酒燒肉

June 2019 - October 2022
Taipei, Taiwan

• Responsible for managing and organizing daily restaurant operations within 10 employees, generating 1 million NTD /month of average revenue.
• Responsible for worker training, inventory tracking, service quality managing, and maintaining customer relationships. Improved the company's CSAT and NPS rates by 100%.
• Increased sales revenue by 200% by acquiring several loyal customers.

Event Moderator

Asian Pacific Research Ltd

September 2020 - January 2021
Taipei, Taiwan

• Responsible for conducting virtual meetings of 30 Taiwanese and Chinese companies, with Canadian seafood vendors, with a team consisting of 8 people.
• Responsible for managing the course of the negotiation, acted as an interpreter for both Mandarin and English speakers.

Executive Marketing

DIGITAL INNOVATION LOUNGE (DILo)

February 2016 - October 2018
Jakarta, Indonesia

• Worked with the main marketing team, consisting of 7 people, to spread education about technology to schools and companies.
• Increased engagement and awareness to communities in rural areas about technological advancement, mainly computer software and architecture.

Associate Event Producer

iME Entertainment Group Indonesia

June 2017 - April 2018
Jakarta, Indonesia

• Assisted stage manager to set up the amphitheater concert with a team of over 500 people.
• Managed online marketing. Increased ticket sales with total revenue of roughly USD 3 Million.
• Responsible for catering and schedule management, exposed to several talents and event engineer experts.

Education

July 2018 - January 2023

國立台灣大學(National Taiwan University)

Computer Science and Information Engineering

Skills


  • Frontend development
  • Software programming: C/C++, Python
  • MariaDB / MySQL 資料庫設計、管理
  • Data and CRM system automation
  • Data Visualization, MS Office; PowerPoint, Excel, Word
  • Strategic planning, sales and marketing
  • Personal organization and team management
  • Communication and public speaking 
  • Public relation

Languages


  • Indonesian — Native or Bilingual
  • Chinese — Professional
  • English — Professional (TOEIC 930/990)