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Past
Product Designer @Freelance
2023 ~ Present
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of 陳郁夫.
Avatar of 陳郁夫.
Senior Software Engineer & Feature Product Manager @聯發科
2022 ~ Present
資深軟體工程師
Within one month
advanced applications such as face beauty and object tracking. Feature Product Manager & Software Engineer • 聯發科 AprilPresent | Taipei, Taiwan As a highly skilled software engineer and feature product manager, I spearheaded the design and coordination of the camera bokeh flow, collaborating with cross-functional teams to achieve high customer satisfaction. My analytical thinking and problem-solving skills were recognized with a vAward, and I also played a key role in multiple camera development projects, utilizing my expertise in C++ and Android. Beyonds FPM's part, I also take a role on multiple camera development
C++
Python
Machine Learning
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立師範大學附屬高級中學
Avatar of Hans Yang.
Avatar of Hans Yang.
Assistant Account Manager @KKTV
2022 ~ Present
數據分析、行銷研究、營運管理
Within one month
system: clarified user requirements from 8 business units, collaborated with IT, ADM, and ACC, addressed pain points, ultimately enhancing overall efficiency with a 40% reduction in process steps. Conducted educational training for the entire group, developed SOPs, and educating on new system operations and the invoicing payment process. Customer Service: Acted as a second-line manager, providing effective guidance, improving customer satisfaction. Enhanced customer service processes, improving response efficiency by 40%. Implemented Chatbot, reducing weekend case volume by 60%. Operational Specialist • KKTV 七月一月 2022 Process Optimization Streamlined work allocation, established SOPs, optimizing
Word
Microsoft Office
Project Management
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立台北藝術大學
藝術跨域研究所
Avatar of the user.
Avatar of the user.
Fitness coach @Charming Body
2022 ~ Present
HR、教育訓練
Within one year
Persistence
Cooperation
Creative Problem Solver
Employed
Full-time / Interested in working remotely
6-10 years
Chung Shan Medical University
Bachelor of Science in Psychology
Avatar of Yuchuan Shih.
Avatar of Yuchuan Shih.
Associate Market Manager @Expedia
2022 ~ Present
Associate Market Manager
More than one year
visibility in Campaign and Media Solutions. JanPresent Lodging Solution Specialist • Expedia • Create internal training materials for lodging technical solutions and customer service. • Optimize connectivity program in developing tools and integration, working with internal teams and external vendors. • Provide critical analysis of strategies to achieve successful rates of customer satisfaction and client self-service. OctDec 2021 Lodging Content Specialist • Expedia • Educate+1200 new clients end to end Expedia platform onboarding training. • Develop content strategy plans in review lodging star rating, quality score, customer reviews and SEO. FebOct 2020 Lodging Partner Specialist III • Expedia • Participate
Customer Relationship Management
Business Consulting
Digital Marketing
Employed
Full-time / Interested in working remotely
10-15 years
Taiwan External Trade Development Council (TAITRA), Taipei, Taiwan
The Post-Master’s International Marketing Certificate
Avatar of the user.
Avatar of the user.
Digital Marketing Specialist @Forest Interactive Sdn. Bhd.- Taiwan branch
2021 ~ Present
Digital Marketing Manager
Within two months
Social Media Marketing
Online Advertising
Digital Marketing
Employed
Full-time / Not interested in working remotely
6-10 years
Sogang University
Korean for General Purposes Program
Avatar of 楊謦綾.
Avatar of 楊謦綾.
產品企劃主任 @雄獅旅遊 主題旅遊部 人文藝術組/鐵道旅遊組
2016 ~ Present
產品企劃
Within six months
Before 2020 APR -Support the operation of high-quality outbound tourist products, including transportation, accommodation, tour leader arrangement, and the activities during the trips for Lion Travel's global-based market. -Coordination: Work closely with various functions in the company - marketing to maximize sales, supplier operations to improve efficiency, customer service to drive satisfaction. -Market updates: provide market leaders with relevant information on identifying market trends and competitor updates. -Communicate Lion Travel's business strengths and brand value to suppliers. After 2020 APR - Supervisor of Rail Section , Taiwan Railway Administration: Taiwan's first designed tourist train
Word
PowerPoint
Excel
Employed
Full-time / Interested in working remotely
4-6 years
國立台灣師範大學
歐洲文化與觀光研究所
Avatar of the user.
Avatar of the user.
Assistant Customer Service Manager @Lalamove小蜂鳥國際物流有限公司
2022 ~ Present
Customer Service Manager
Within one month
KPI Management
Project Management
Training & Development
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Providence University
Mass Communication
Avatar of 蘇傳仁Kevin.
Avatar of 蘇傳仁Kevin.
新創產品經理 @家登精密工業股份有限公司
2020 ~ 2023
資深業務人員 / 商業拓展 / 客戶經理
Within one month
routine order Maintaining Intel Corporation weekly routine order and after service Assistant Store Manager (Flagship Store) November, 2015 – February, 2016 adidas Taiwan Ltd. Getting hands on and overseeing the daily operations of the store and staff Developing and executing mechanisms to meet KPIs and achieving turnover targets Ensuring excellent customer experience, and achieving guest satisfaction to the highest standard Following and upholding the brand image through VM guidelines 【Achievements】 Developing staff potentials, and helping two staff get promoted as senior retail professions Shop Senior In-charge March, 2015 – September, 2015 Shilla Travel Retail (Singapore) Pte. Ltd. Allocating
Word
Outlook
Excel
Employed
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
景文科技大學(Jinwen University of Science and Technology)
應用英語系(主修)/旅館管理系(輔系)
Avatar of 蕭伊婷.
Avatar of 蕭伊婷.
Senior Product Manager @awoo 阿物科技
2021 ~ Present
資深產品經理 Senior Product Manager
Within one month
蕭伊婷 Joy Hsiao Senior Product Manager/Product Owner Taipei City, Taiwan A proactive and challenge-driven individual, possessing 6 years of product management experience - 2 years in Mar-tech B2B, 4 years in B2C web/app products with millions of users. Decreased client's complaints by 90% through redesign of a product, gigantically uplifted the client's satisfaction and the efficiency of the team. Experience Senior Product Manager • awoo Intelligence Inc. SepPresent Define product roadmaps. Responsible for multiple 0 to 1 projects, in collaboration with Business Development to create MVP, gaining favor
JIRA
Postman
Communication
Employed
Open to opportunities
Full-time / Remote Only
4-6 years
國立雲林科技大學
創意生活設計系

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within three months
Key Account Sales Manager
CakeResume
2021 ~ Present
Taipei City, 台灣
Professional Background
Current status
Employed
Job Search Progress
Not open to opportunities
Professions
Sales
Fields of Employment
Manufacturing
Work experience
6-10 years work experience (4-6 years relevant)
Management
I've had experience in managing 1-5 people
Skills
word
powerpoint
excel
toeic
Japanese N2
problem solver and strong client relation
Languages
English
Fluent
Japanese
Fluent
Korean
Beginner
Chinese
Native or Bilingual
Job search preferences
Positions
Business Development, Product Manager, Project Management, Business Operations, Process Design
Job types
Full-time
Locations
台灣台北市
Remote
Not interested in working remotely
Freelance
No
Educations
School
Wenzao Ursuline University of Languages
Major
英國語文系
Print

Phoebe Huang

Enthusiastic Key Account Manager with 3 years experience in developing and maximizing sales. Dedicated Field Application Engineer with almost 5 years experience at growing sales territories and providing solutions for customers. Seeking innovative ideas without fear. Expertise in accomplishing or increasing profit target and customer satisfaction. Eager to contribute to team success through timely support, attention to detail and excellent organizational skills. Talented individual fluent in English and Japanese.

  Taipei City, Taiwan

 

工作經歷

Key Account Sales Manager

TAIWAN TAIYO YUDEN CO., LTD.,   •  四月 2019 - 五月 2021

[Key Achievement]
- Exceeded fiscal year sales target at the level of 143% in
Apr.2020~Mar.2021.
[Key Responsibilities]
- Successfully designed in components to big projects and got average share rate from 60%(2019) to 80%(2021).
- Collaborated with global enterprise customers' R&D and NPI team for obtaining accurate info of application, usage, system, and other functions to address specification questions and engineering issues.
- Contacted with customer's purchasing and sourcing groups for pricing and inventory management.
- Monitored global company sites of supply and shipping status, and take immediately actions with sales reps or logistic team to maintain customer requirements and minimize slow-moving stock levels.
- Supported design-in and reference design through new product introductions with marketing and R&D team.
Making sales forecast for factory and other sales reps of company.
- Joined various conference call and on-site meetings to help answer supply, technical or other questions.
- Maintained relationships among global counterparts to increase business for group worldwide sales.
- Strategized with sales reps to achieve annual sales targets and average monthly revenue quotas.
- Prepared at least 5 reports monthly after visiting or conf. calling. Provided and presented latest company's product roadmap intro to current and potential customers.
- Business traveled to US (Sunnyvale, Cupertino, San Jose), China (Shanghai, Shenzhen, Beijing), Japan (Tokyo, Gunma) for visiting clients' procurement, R&D team, and factory audit.

Field Application Engineer

TAIWAN TAIYO YUDEN CO., LTD.,  •  十一月 2014 - 三月 2019

Taiyo Yuden Inc., produces surface-mount and leaded passive electronic components as well as functional modules that incorporate active components product lines include capacitors/MLCC/super capacitors, inductors, SAW/ FBAR/LTCC filters and modules.

- Collaborated with OEM/ODM/OBM customers' R&D team, sourcers and PMs for obtaining accurate info of application, usage, system, and product management.
- Participated in the customers' project life cycle and handled technical support and on-site troubleshooting activities.
- Partnered with development teams on component development, application support plans and prototype programs.
- Introduced electronic components to customers and explained features and specifications.
- Coordinated with QA and implemented corrective actions to customers.
- Prepared technical proposals and solution guidelines for sales team support.
- Frequently visited customers and went business trips to Japan and China.

Customer Sales Representative

USANG Industrial Company  •  九月 2013 - 七月 2014

USANG Industrial CO is an OEM/ODM manufacturer of mountaineering/fall safety protection hardware.
- Maintained positive client relationships with 23 corporate customers in US, Australia, UK, France, Slovakia, Germany, Japan.
- Input and handled orders by ensuring orders are accurate and delivered on time.
- Quoted prices, credit terms and other bid specifications.
- Ensured sales, production, and deliveries are handled efficiently.
- Attended and prepared US trade shows held in June, 2014 in Orlando and meeting with customers in Minneapolis.
- Met with customers from US, Germany, and Japan to discuss and ascertain needs, tailor solutions, and close deals.


學歷

Wenzao Ursuline University of Languages

英國語文系  •  2011 - 2013

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Wenzao Ursuline University of Languages

英國語文科,副修日文科  •  2006 - 2011

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Resume
Profile

Phoebe Huang

Enthusiastic Key Account Manager with 3 years experience in developing and maximizing sales. Dedicated Field Application Engineer with almost 5 years experience at growing sales territories and providing solutions for customers. Seeking innovative ideas without fear. Expertise in accomplishing or increasing profit target and customer satisfaction. Eager to contribute to team success through timely support, attention to detail and excellent organizational skills. Talented individual fluent in English and Japanese.

  Taipei City, Taiwan

 

工作經歷

Key Account Sales Manager

TAIWAN TAIYO YUDEN CO., LTD.,   •  四月 2019 - 五月 2021

[Key Achievement]
- Exceeded fiscal year sales target at the level of 143% in
Apr.2020~Mar.2021.
[Key Responsibilities]
- Successfully designed in components to big projects and got average share rate from 60%(2019) to 80%(2021).
- Collaborated with global enterprise customers' R&D and NPI team for obtaining accurate info of application, usage, system, and other functions to address specification questions and engineering issues.
- Contacted with customer's purchasing and sourcing groups for pricing and inventory management.
- Monitored global company sites of supply and shipping status, and take immediately actions with sales reps or logistic team to maintain customer requirements and minimize slow-moving stock levels.
- Supported design-in and reference design through new product introductions with marketing and R&D team.
Making sales forecast for factory and other sales reps of company.
- Joined various conference call and on-site meetings to help answer supply, technical or other questions.
- Maintained relationships among global counterparts to increase business for group worldwide sales.
- Strategized with sales reps to achieve annual sales targets and average monthly revenue quotas.
- Prepared at least 5 reports monthly after visiting or conf. calling. Provided and presented latest company's product roadmap intro to current and potential customers.
- Business traveled to US (Sunnyvale, Cupertino, San Jose), China (Shanghai, Shenzhen, Beijing), Japan (Tokyo, Gunma) for visiting clients' procurement, R&D team, and factory audit.

Field Application Engineer

TAIWAN TAIYO YUDEN CO., LTD.,  •  十一月 2014 - 三月 2019

Taiyo Yuden Inc., produces surface-mount and leaded passive electronic components as well as functional modules that incorporate active components product lines include capacitors/MLCC/super capacitors, inductors, SAW/ FBAR/LTCC filters and modules.

- Collaborated with OEM/ODM/OBM customers' R&D team, sourcers and PMs for obtaining accurate info of application, usage, system, and product management.
- Participated in the customers' project life cycle and handled technical support and on-site troubleshooting activities.
- Partnered with development teams on component development, application support plans and prototype programs.
- Introduced electronic components to customers and explained features and specifications.
- Coordinated with QA and implemented corrective actions to customers.
- Prepared technical proposals and solution guidelines for sales team support.
- Frequently visited customers and went business trips to Japan and China.

Customer Sales Representative

USANG Industrial Company  •  九月 2013 - 七月 2014

USANG Industrial CO is an OEM/ODM manufacturer of mountaineering/fall safety protection hardware.
- Maintained positive client relationships with 23 corporate customers in US, Australia, UK, France, Slovakia, Germany, Japan.
- Input and handled orders by ensuring orders are accurate and delivered on time.
- Quoted prices, credit terms and other bid specifications.
- Ensured sales, production, and deliveries are handled efficiently.
- Attended and prepared US trade shows held in June, 2014 in Orlando and meeting with customers in Minneapolis.
- Met with customers from US, Germany, and Japan to discuss and ascertain needs, tailor solutions, and close deals.


學歷

Wenzao Ursuline University of Languages

英國語文系  •  2011 - 2013

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Wenzao Ursuline University of Languages

英國語文科,副修日文科  •  2006 - 2011

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.