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On
4 到 6 年
6 到 10 年
10 到 15 年
15 年以上
Sales Mangement @PT GLOBAL DIGITAL NIAGA (Blibli.com)2023 ~ 現在
・
Business Development, Product Manager, Project Management, Business Operations, Marketing, Sales
一個月內
pelanggan Penyelarasan Tim 1. Membantu dalam penyelarasan tim penjualan, memfasilitasi koordinasi dan komunikasi antar anggota tim. 2. Menyelaraskan kegiatan tim dengan tujuan penjualan perusahaan. Data Analyst Regional • Xiaomi Indonesia AgustusDesembermengekstrak data primer dan sekunder ke berbagai tools; 2.mengembangkan dan memelihara database; 3.melakukan analisis data berdasarkan tren yang dapat memberi pengaruh besar untuk perusahaan dan Team 4.membuat laporan hasil analisis data; dan mengumpulkan data yang berkualitas dalam tim. Customer Service Operations Specialist • PT Qoo Smart Indonesia (Createkat) OktoberAprilProblem Solving Costumer 2.Report Stock In & Out To Area Sales Manager
就職中
・
目前會考慮了解新的機會
全職 / 對遠端工作有興趣
10 到 15 年
SMA WIjaya Kusuma Jakarta
・
SOSIAL
曾任
Digital Marketing @Esha Karya Awning2016 ~ 2019
・
support , Seo , Wordpress Developer
一個月內
pencari terkemuka dan tren terbaru dalam industri, serta kemampuan untuk menerapkan strategi SEO yang efektif. Saya telah berhasil mengoptimalkan situs web www.eshakarya.com dan www.rezacanopy.com dengan hasil yang signifikan, termasuk peningkatan lalu lintas organik, peringkat kata kunci, dan melakukan audit SEO mendalam, analisis pesaing, dan mengembangkan strategi konten yang sesuai. Saya juga memiliki pengalaman dalam mengelola proyek (Project Manager) di bidang konstruksi yang bertanggung jawab atas perencanaan strategis, pengelolaan sumber daya, dan pengendalian anggaran untuk memastikan proyek berjalan sesuai jadwal dan anggaran. Jakarta, Indonesia Pengalaman Kerja Digital marketing, Esha Karya
待業中
・
目前會考慮了解新的機會
全職 / 對遠端工作有興趣
4 到 6 年
Universitas Pamulang
・
Teknik Informatika
曾任
Manager Marketing & Business Development @PT. Garuda Jelajah Nusantara2023 ~ 現在
・
sales marketing leader
一個月內
Menyusun penawaran dan proposal yang sesuai dengan kebutuhan klien. Memastikan rincian harga, layanan yang ditawarkan, dan persyaratan lainnya tercakup dengan jelas. Negosiasi Kontrak: Menegosiasikan persyaratan kontrak dengan merek-merek yang ingin menggunakan jasa maklon. Memastikan semua pihak memahami dan setuju dengan kondisi kerjasama. Pemantauan Pasar: Memantau tren dan perkembangan dalam industri kecantikan, serta mengidentifikasi peluang dan persaingan yang mungkin muncul. Pengelolaan Anggaran: Mengelola anggaran pemasaran dan penjualan, termasuk alokasi sumber daya untuk kampanye dan aktivitas promosi. Analisis Data: Menganalisis data penjualan, data pasar, dan kinerja kampanye pemasaran untuk mengevaluasi keberhasilan dan mengidentifikas..
待業中
・
目前會考慮了解新的機會
全職 / 對遠端工作有興趣
10 到 15 年
STIE GICI BUSINESS SCHOOL
・
Manajemen
Admin Online @PT. Petsindo Makmur Abadi2021 ~ 2022
・
超過一年
yang dimiliki oleh perusahaan dan mensosialisasikannya melalui media online dan Marketplace serta menjadi narahubung customer, serta Melakukan tracking dengan me-mention akun klien serta layanan customer service dengan cara merespons komentar dan menjawab pertanyaan, selain itu juga harus siap menghadapi komplain atau respons tidak enak dari audience. Admin & Digital Marketing • PT. Infinity Kertayasa Asasta AprilAgustus 2020 Secara umum Bertugas untuk memberikan informasi terbaru yang dimiliki oleh perusahaan dan mensosialisasikannya melalui media online serta Meng-update informasi tren terbaru yang berkaitan dengan produk yang dimiliki oleh perusahaan dan Bertanggung jawab untuk menjaga performa perusahaan di media sosial. Junior
全職 / 對遠端工作有興趣
6 到 10 年
SMK TARUNA BHAKTI
・
Rekayasa Perangkat Lunak
Key Account Manager @PT Suntory Garuda Beverage2023 ~ 現在
・
Area sales manager & Regional sales manager Key Account Manager
一個月內
就職中
・
目前會考慮了解新的機會
全職 / 暫不考慮遠端工作
6 到 10 年
Universitas Indraprasta PGRI Jakarta
・
Teknik Informatika
LEADER MARKETING @NHA KHOA TÂN ĐỊNH2023 ~ 2023
・
Junior Art Director/Creative Manager
一個月內
period Lên kế hoạch 1 năm cho các chiến dịch mở phễu thị trường và tăng doanh số 20% sau các chiến dịch được vận hành. Thu hút khách hàng cho các nền tảng trong lĩnh vực nha khoa so với cùng kì. Kinh nghiệm làm việc thángthángLEADER MARKETING (REMOTE) NHA KHOA TÂN ĐỊNH Conducting research and analysis of factors within the dental industry, including trends, market competitors, and customer needs. Identifying target groups, understanding customer expectations and priorities to shape marketing strategies. Proposing and developing a detailed one-year marketing plan, including advertising activities, promotions
就職中
・
正在積極求職中
全職 / 對遠端工作有興趣
10 到 15 年
Arena Multimedia
・
GRAPHIC DESIGNCEO @SÌN SÚ Ê ĐÊ2020 ~ 現在
・
超過一年
全職 / 對遠端工作有興趣
6 到 10 年
Aptech Computer Education
・
Kỹ sư phần mềm曾任
Product Development Specialist @Emporium Corporation2021 ~ 2024
・
商務開發、專案管理、產品開發
一個月內
overseas business trips to the United States, South Korea, and Thailand, conducting market research both online and in physical markets to identify potential products for development. Gathered competitive intelligence and information on rival products to inform product development strategies. Adjusted product specifications and devised sales strategies based on market analysis. Developed pricing strategies and formulated marketing plans for new products. Tracked and evaluated product performance, and provided training and product information to sales staff. Developed over ten brands from scratch and facilitated long-term exclusive agency partnerships. Number one biotech Inc. https:/
待業中
・
正在積極求職中
全職 / 我只想遠端工作
6 到 10 年
北九州YMCA
・
JapaneseProduct Manager @Sinyi Realty Inc.2021 ~ 現在
・
Product Manager, Project Manager, Digital Marketing
一個月內
就學中
全職 / 對遠端工作有興趣
6 到 10 年
Queensland University of Technology
・
Information Technology -Digital Environment
曾任
Business Consultant @潮網科技股份有限公司2022 ~ 2023
・
investor
一個月內
Startups Consultant | Exposure Your Brand into Aisa | 65% CVR 5 years of product management 3 years of international business development 1 year of fundraising in the seed round Business Development and Management for Startups - Made a deal for six B2B clients in the first month of setting up without any marketing resources or referrals. - It gained sponsorship from the government and from a foundation to expand the brand abroad in six months. - Managed teams whose ages were older than me by ten years and different professional backgrounds while I was a sophomore. Ten Years for Being an
待業中
全職 / 對遠端工作有興趣
4 到 6 年
逢甲大學 Feng Chia University
・
International Business最輕量、快速的招募方案，數百家企業的選擇
搜尋履歷，主動聯繫求職者，提升招募效率。
- 瀏覽所有搜尋結果
- 每日可無限次數開啟陌生對話
- 搜尋僅開放付費企業檢視的履歷
- 檢視使用者信箱 & 電話
搜尋技巧
1
嘗試搜尋最精準的關鍵字組合
資深 後端 php laravel
2
將須完全符合的字詞放在雙引號中
"社群行銷"
3
在不想搜尋到的字詞前面加上減號，如果想濾掉中文字，需搭配雙引號使用 (-"人資")
UI designer -UX
職場能力評價定義
專業技能
該領域中具備哪些專業能力（例如熟悉 SEO 操作，且會使用相關工具）。
問題解決能力
能洞察、分析問題，並擬定方案有效解決問題。
變通能力
遇到突發事件能冷靜應對，並隨時調整專案、客戶、技術的相對優先序。
溝通能力
有效傳達個人想法，且願意傾聽他人意見並給予反饋。
時間管理能力
了解工作項目的優先順序，有效運用時間，準時完成工作內容。
團隊合作能力
具有向心力與團隊責任感，願意傾聽他人意見並主動溝通協調。
領導力
專注於團隊發展，有效引領團隊採取行動，達成共同目標。
專業背景
目前狀態
待業中
求職階段
正在積極求職中
專業
專案管理, 當地主管, 客服專員
產業
遊戲, 網路安全, 軟體
工作年資
10 到 15 年工作經驗（4 到 6 年相關工作經驗）
管理經歷
我有管理 15 人以上的經驗
技能
語言能力
English
・
專業
求職偏好
希望獲得的職位
Team Leader
預期工作模式
全職
期望的工作地點
Taipei, 台灣
遠端工作意願
對遠端工作有興趣
接案服務
否
學歷
學校
淡江大學 Tamkang University
主修科系
法文
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service
Referees
Name: Barbara Cassar
Organisation: Klipspringer Pty. Ltd. Position: Supervisor
Tel: +613-93181000
Name: Chris Yu
Organisation: Crazysales.com.au Position: Warehouse Manager
Tel: +613-95480224#114
Email: [email protected]
Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,)
Organisation: Long-Hui Interior Design Co., Ltd.
Tel: 0939-020547
Email: [email protected]
Name: Chris Han (Former Operations Manager in TaskUS)
Organisation: Uber Eats
Position: Senior Community Operations Manager
Tel: 0905-511152
Email: [email protected]
Name: Leo Chang (Former Team Leader in TaskUs)
Organisation: Industria del Papel Sido
Position: Vice Genetal Manager
Email: [email protected]
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service