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On
4-6 years
6-10 years
10-15 years
More than 15 years
Taipei City, Taiwan
HR Supervisor – L&D, ER, HRIS @NEC (台灣恩益禧股份有限公司)2023 ~ 2023
・
人力資源管理師、招募顧問
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立台北教育大學 National Taipei University of Education
・
藝術與造形設計學系
Past
Founder and main photographer @Bigthx Studio2023 ~ Present
・
攝影師/攝影助理
Within one month
李儀 YI LI With a photography background spanning five years, I have experience in various areas. In terms of freelance work, I was invited by my university professor, Artist Kristy Chu, to travel to Suzhou and Shenzhen, China, where I was responsible for capturing the exhibition record of Professor Chu's solo show. Subsequently, I made multiple trips to indigenous tribes in Taitung, collaborating with a marketing company to photograph in-depth travel itineraries. I have also taken on projects such as personal branding photography, maternity portraits, and various portrait sessions. In a full-time
Unemployed
・
Ready to interview
Part-time / Interested in working remotely
4-6 years
Shih Chien University
・
Design and Visual Communications, General
Offline
Offline
Past
Team Leader @TaskUs 美商泰優股份有限公司台灣分公司2018 ~ Present
・
Team Leader
Within two months
training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects. Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching. Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks. Gaining a certificate of trainer from client in 3 months. CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch. Collaborating with the client
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學 Tamkang University
・
法文
Country sale PM @MSI - Micro-Star International Co., Ltd2019 ~ Present
・
Sales Account Manager/ Project Manager/ Pre-sales
Within one month
round and initiating the 6th round. [Job Scope] -Manage the product lines with a strategic plan and implement different programs or tactical activities. -Analyze market requirements and status for ongoing and future models through comprehensive market research. -Resolve product pricing issues by utilizing market research data and collaborating closely with local staff. -Develop a stable go-to-market plan and design marketing promotions. -Manage market forecasts and product availability by regularly reviewing and adjusting stock levels to ensure the business remains on track. Business development specialist • Hamee Corp. (Seoul, Korea) MarFeb[Achievements] -Led
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Seoul
・
Korean intermidiate
專案管理師 @統一數網股份有限公司2022 ~ Present
・
前端工程師、軟體工程師
Within one month
/CampTW PRESCO, Senior Product Manager~Development and maintenance of 統一集團超商物流系統, including various pick-up and delivery services provided by 7-11 convenience stores. Development of the company's internal financial system, responsible for communicating requirements with department heads, and collaborating with engineers to implement various system functions. Development of consolidated shipping systems; the company provides consolidated shipping services to Japan and South Korea, responsible for the development of related system functions. Shalom Inc. , Product Manager~Confirm the project direction and schedule the project action item, from
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立中興大學
・
生物學
Past
多媒體設計師 @電波澎澎有限公司 Dianbo Po Po2023 ~ Present
・
Creative design、資深設計 Senior design、Visual design
Within three months
2. 平台活動宣傳廣告及影片設計 3. Content creators 個人主頁優化及每週主打宣傳頁面設計 4. 公司企業形象 branding guideline 統整設定 Collaborating with South African Marketing and Customer Service teams to provide diverse content creation and audience engagement support, including social media material, newsletters, and video editing. INFLOWW (Remote) Marketing Visual Designer in Online CRM Systems Industry, Apr 2022 ~ Dec 2022 為當時即將推出的數
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
New York Institute of Technology NYIT
・
Computer Arts and TechnologyProduct Design Consultant @Freelancer2023 ~ 2024
・
UX Researcher / UIUX Designer / Product Designer
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Shih Chien University
・
B.F.A Communication DesignUX Designer @光寶科技股份有限公司(LITEON)2021 ~ Present
・
UX Designer, Product Designer, UI/UX Designer
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立臺北科技大學(National Taipei University of Technology, Taipei Tech)
・
工業設計系創新設計所
Sr. Solutions Architect - Security @eCloudvalley Digital Technology Co., Ltd.2021 ~ Present
・
Solutions Architect
Within two months
Digital Tcchnology Co., Ltd. DecPresent Reviewing and analyzing clients' cloud infrastructure to identify potential security risks and vulnerabilities Developing and implementing security-focused technical solutions that align with clients' business objectives and compliance requirements Conducting security assessments to evaluate the effectiveness of existing security controls and recommending improvements Collaborating with cross-functional teams to develop incident response plans and participate in security incident response activities Staying up-to-date with the latest security trends, threats, and best practices to ensure that clients' environments remain secure and protected. Cloud Engineer & Solutions Architect • eCloudvalley Digital Tcchnology Co., Ltd
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立臺灣科技大學 National Taiwan University of Science and Technology
・
Electronic and Computer Engineering 
Creative Lead / Brand Designer @Playsee2023 ~ Present
・
創意總監
Within one month
張毓瑄 Iris Chang Creative Lead & Visual Communicator in Tech Industry Taipei 👩🏻💻6+YOE | Art Direction + Brand System + Marketing Solution✨ I’m a Creative Lead with a rich tapestry of over 6 years of experience collaborating with prestigious Design Agencies, World's Top 500 Enterprises, and Independent Brands. My expertise extends beyond the conventional, showcasing a deep-rooted proficiency in leading multifaceted visual projects. Melding keen insights from comprehensive marketing research with strategic business foresight, I consistently deliver innovative and data-driven creative solutions that leave a lasting mark. Yet
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
University of the Arts London
・
Business, Management, Marketing, and Related Support ServicesThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project Management, Local Manager, CRM Specialist
Fields of Employment
Games, Cyber Security, Software
Work experience
10-15 years work experience (4-6 years relevant)
Management
I've had experience in managing 15+ people
Skills
Languages
English
・
Professional
Job search preferences
Positions
Team Leader
Job types
Full-time
Locations
Taipei, 台灣
Remote
Interested in working remotely
Freelance
No
Educations
School
淡江大學 Tamkang University
Major
法文
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service
Referees
Name: Barbara Cassar
Organisation: Klipspringer Pty. Ltd. Position: Supervisor
Tel: +613-93181000
Name: Chris Yu
Organisation: Crazysales.com.au Position: Warehouse Manager
Tel: +613-95480224#114
Email: [email protected]
Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,)
Organisation: Long-Hui Interior Design Co., Ltd.
Tel: 0939-020547
Email: [email protected]
Name: Chris Han (Former Operations Manager in TaskUS)
Organisation: Uber Eats
Position: Senior Community Operations Manager
Tel: 0905-511152
Email: [email protected]
Name: Leo Chang (Former Team Leader in TaskUs)
Organisation: Industria del Papel Sido
Position: Vice Genetal Manager
Email: [email protected]
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service