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De 4 a 6 años
6-10 años
10-15 años
Más de 15 años
Past
Lead of Country Product Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Business Development / Product Manager / Product Marketing/ Strategy Manager
En un mes
Jimmy Lu (呂正彥) Senior Product Manager [Consumer Electronics Expatriate PM/Sales/BD] Entrepreneurship business development & management Leadership flexible & efficient international/cross-functional organizing Target-oriented project lead & SOP consolidation, product lifecycle management Begin with the end in mind Go-to-market execution Taipei, Taiwan < > London, UK https://www.linkedin.com/in/itsjimmy/ [email protected] Work experience Senior Product Manager [Consumer NB & Gaming ] • ASUSTeK Computer Indonesia JulDec 2023 | Jakarta, Indonesia Key responsibilities & Achievements - #business management #business development #team leading #cross-functional organizing
Desempleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
國立陽明交通大學(National Yang Ming Chiao Tung University)
・
Bachelor of management , Management of Transportation and Logistics
Android Team Lead @104 Corporation2018 ~ Presente
・
Senior Software Engineer, Principal Software Engineer, Engineering Manager
En el plazo de dos meses
William Chao Android Team Lead Taipei City, Taiwan Summary of Achievements 104 Android Leadership : Directed development of leading Android apps for Taiwan's premier HR firm (104 Corp.). Team Optimization : Rebuilt the Android team at 104 Corp., boosting morale and engagement. Innovative AI Integration : Introduced AI tools at 104 Corp. for automated UI test case generation and execution. AirSig & Gesture Tech : Spearheaded gesture identification technology, crafting integrations for FinTech and VR applications. HTC's Android : Led Android app developments (Contacts App & Call history App), integrating cutting-edge features, delivering customized client solutions for
Empleado
・
Abierto a oportunidades
A tiempo completo / Interesado en trabajar a distancia
Más de 15 años
UNSW
・
Computer software, network and security engineering
CEO and Co-Founder @Petsly2022 ~ Presente
・
En un mes
ASH Tehrani Co-Founder | Pet Care Innovator | Music Composer | Animal Enthusiast Professional Summary: Highly accomplished entrepreneur with a proven track record in pet care innovation, music composition, and animal welfare advocacy. A natural-born leader with exceptional team-leading skills, adept at leveraging extensive experience in the startup and venture capital industries. Fluent in English, Persian, with proficiency in Spanish. Known for a relentless drive to learn and adapt, excelling in app development, software utilization, and embracing new technologies. Experience: 🏢 Co-Founder & CEO, Petsly Transforming Pet Care | Championing Animal Welfare Lead visionary efforts to revolutionize
Empleado
・
Abierto a oportunidades
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
Islamic Azad University, Science And Research Branch
Más de un año
Vidya 6+ years of exp. in HR Field (End-to-End Recruitment, Business HR, End-to-End Generalist roles). Exp. in CMM Level 5 IT Company as well as a Start-Up Company. Handled employee strength ranging fromGood experience in setting up the HR dept. and bringing new procedures into place. Have got exp. in Team Leading (working as Asst. Manager - HR). Current Position Bangalore, IN [email protected] Skills Item 01 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam porttitor dapibus ipsum ut efficitur. Aliquam feugiat nec
Abierto a oportunidades
A tiempo completo
6-10 años
Retail Sales Associate @Automobili Lamborghini Store2021 ~ 2023
・
Sales Associate
En seis meses
Sharm El Sheikh OctoberDecember 2020 • Increased customer retention by 15% by effectively using CRM software to track and manage sales activities, leading to improved customer relationships. • Provided exceptional customer service to an average of 40 customers per day, resulting in AED 26 K in additional revenue. • Collaborated with team to achieve 140% of sales goals for 3 months, utilizing efficient time management skills to stock and organize inventory. • Streamlined team operations by 25% through effective team collaboration and training of 5 sales associates. • Coordinated store displays and conducted weekly merchandise audits. Boosted sales by 25
Empleado
A tiempo completo / No está interesado en trabajar a distancia
6-10 años
The Higher Institute for Tourism and Hotels (EGOTH) in Alexandria
・
85%Senior Software Engineer @SeaCoders2022 ~ Presente
・
Senior Software Engineer
En seis meses
Empleado
A tiempo completo / Sólo a distancia
10-15 años
Universitatea „Babeș-Bolyai” din Cluj-Napoca
・
BusinessPast
Technical Manager @Wistron Corporation2011 ~ 2011
・
Software Development Manager
En seis meses
Desempleado
A tiempo completo / Interesado en trabajar a distancia
10-15 años
National Taiwan University of Science and Technology
・
Ph.D. of Computern Science and Information Engineering
Consultant @Snapp Shop2022 ~ Presente
・
CTO
En un año
part-time) • AldyExpress Aldy Express offers on-demand delivery services for grocery items for Mihan Retail Holding. I consulted them in hiring engineering team members, forming a tech team, and also their new product architecture using my previous experiences. We integrated ahead SAP as a backend with a headless Magento e-commerce as a shop engine and a reactjs website as a front-end. MayPresent CTO • Snapp! Express My mission at Snapp Express was to form a technical team and carry out a major transition operation from the Snappfood platform without even a sing...
A tiempo completo / No está interesado en trabajar a distancia
Más de 15 años
Azad University
・
Computer Software Engieenring
Java Back-end Engineer @Gogoro GoShare2019 ~ Presente
・
JAVA後端工程師
En un mes
JAVA Back-End system development ( 4 years ) (Products Owner) Build up ETL systems to optimize the data flow and improve labor saving Use MySQL database to manage over 100 million devices' data Data analytics for business intelligence (BI) and problem detecting Support customer service to repair device and determine warranty Team leading and product management Android application development ( 2 years ) Smartphone system update mechanism ( FOTA - Firmware Over The Air) Shop-side features display application (capture user experiences data) Skills Speaking Language - TOEIC (915/Deliver 50+ English public speeches - Hold 10+ workshops and trainings - Japanese (basic/learning
Empleado
・
No está abierto a oportunidades
A tiempo completo / Interesado en trabajar a distancia
6-10 años
National Tsing Hua University
・
Computer SciencePast
Technical Process Engineering Manager @Iranian Gas Engineering and Development Company -NIGC2007 ~ 2022
・
process /project engineer/management
En un mes
Desempleado
A tiempo completo / Interesado en trabajar a distancia
Más de 15 años
University of Tehran
・
StrategyEl plan de reclutamiento más ligero y eficaz
Busque currículums y tome la iniciativa de ponerse en contacto con los solicitantes de empleo para lograr una mayor eficacia en la contratación. La elección de cientos de empresas.
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- Acceso ilimitado para iniciar nuevas conversaciones
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- Ver dirección de correo electrónico y números de teléfono de los usuarios
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UI designer -UX
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Situación actual
Desempleado
Progreso en la búsqueda de empleo
Listo para la entrevista
Professions
Project Management, Local Manager, CRM Specialist
Fields of Employment
Games, Ciberseguridad, Software
Experiencia laboral
10-15 años experiencia laboral (De 4 a 6 años relevante)
Management
I've had experience in managing 15+ people
Habilidades
Idiomas
English
・
Profesional
Job search preferences
Posición
Team Leader
Tipo de trabajo
A tiempo completo
Ubicación
Taipei, 台灣
A distancia
Interesado en trabajar a distancia
Freelance
No.
Educación
Escuela
淡江大學 Tamkang University
Mayor
法文
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service
Referees
Name: Barbara Cassar
Organisation: Klipspringer Pty. Ltd. Position: Supervisor
Tel: +613-93181000
Name: Chris Yu
Organisation: Crazysales.com.au Position: Warehouse Manager
Tel: +613-95480224#114
Email: [email protected]
Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,)
Organisation: Long-Hui Interior Design Co., Ltd.
Tel: 0939-020547
Email: [email protected]
Name: Chris Han (Former Operations Manager in TaskUS)
Organisation: Uber Eats
Position: Senior Community Operations Manager
Tel: 0905-511152
Email: [email protected]
Name: Leo Chang (Former Team Leader in TaskUs)
Organisation: Industria del Papel Sido
Position: Vice Genetal Manager
Email: [email protected]
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service