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Definition of Reputation Credits
Rajaram Giri
TICKETING MANAGER
Profit and professional Customer service agent successful in applying communication and problem resolution skills to each customer issue. Over 11 years of working experience as a Manager and Senior Ticketing Officers. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting loyal customer relationship
Kathmandu 44600, Nepal
Work Experience
TICKETING MANAGER • SASTO TICKETS PVT LTD
Developed and maintained outstanding relationships with clients and exceeded their
expectations for customer service while securing their travel arrangements
Proficient in all aspects of travel preparations, booking, and planning
Carefully listened to and assessed clients' needs in order to create a match for their
vacation plans
Demonstrated consistent ability to close sales and achieve high productivity
Considerable experience supervising teams and working in fast-paced settings
Proficient in the use of industry-standard software applications
Established and maintained solid client relationships.
Oversaw office staff and tracked productivity.
Continuously demonstrated exceptional organizational skills with ability to multi - task
November 2017 - Present
Corporate Officer/Travel Agent • FLIGHT CONNECTION INTERNATIONAL PVT LTD
Provided customers with best deals and well-researched travel option, successfully
negotiating rates improving customer satisfaction ratings.
Responded to customer requests for product, services and company information
Maintained functional and productive workplaces, prioritizing quiet atmospheres
for call quality and clarity
Book reservation for travel, hotels, rental cars and special event
Managed high volume of inbound phone calls each day.
Supervise payments via credit and debit cards and handled all sensitive
information with professionalism and discreteness
June 2010 - December 2016
Hotel Receptionist • Hotel Nepalaya
Supervised the arrival and departure of all guests coming into the
hotel.
Monitored all reservations as per the appropriate reservation
procedure.
Administered all guests and allocated room to guests.
Trained all front office staff and monitored performances.
Trained all front office staff and monitored performances.
Evaluated all guests' payments and determined appropriate credit
checking procedures.
Managed all queries coming from customers and provided
appropriate reply.
March 2011 - March 2011
Education
2007 - 2009
Sarbamangala Higher Secondary School
High School Graduated
Skills
- Sensitive
- Skillful
- Loyal
- Verbal Communication Skills
- Relationship Management
- Organizational Skills
- Customer Relationship
- Professionalism
- Communication
- Prioritizing
Languages
- English — Professional
- Japanese — Professional
- Hindi — Professional
Rajaram Giri
TICKETING MANAGER
Profit and professional Customer service agent successful in applying communication and problem resolution skills to each customer issue. Over 11 years of working experience as a Manager and Senior Ticketing Officers. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting loyal customer relationship
Kathmandu 44600, Nepal
Work Experience
TICKETING MANAGER • SASTO TICKETS PVT LTD
Developed and maintained outstanding relationships with clients and exceeded their
expectations for customer service while securing their travel arrangements
Proficient in all aspects of travel preparations, booking, and planning
Carefully listened to and assessed clients' needs in order to create a match for their
vacation plans
Demonstrated consistent ability to close sales and achieve high productivity
Considerable experience supervising teams and working in fast-paced settings
Proficient in the use of industry-standard software applications
Established and maintained solid client relationships.
Oversaw office staff and tracked productivity.
Continuously demonstrated exceptional organizational skills with ability to multi - task
November 2017 - Present
Corporate Officer/Travel Agent • FLIGHT CONNECTION INTERNATIONAL PVT LTD
Provided customers with best deals and well-researched travel option, successfully
negotiating rates improving customer satisfaction ratings.
Responded to customer requests for product, services and company information
Maintained functional and productive workplaces, prioritizing quiet atmospheres
for call quality and clarity
Book reservation for travel, hotels, rental cars and special event
Managed high volume of inbound phone calls each day.
Supervise payments via credit and debit cards and handled all sensitive
information with professionalism and discreteness
June 2010 - December 2016
Hotel Receptionist • Hotel Nepalaya
Supervised the arrival and departure of all guests coming into the
hotel.
Monitored all reservations as per the appropriate reservation
procedure.
Administered all guests and allocated room to guests.
Trained all front office staff and monitored performances.
Trained all front office staff and monitored performances.
Evaluated all guests' payments and determined appropriate credit
checking procedures.
Managed all queries coming from customers and provided
appropriate reply.
March 2011 - March 2011
Education
2007 - 2009
Sarbamangala Higher Secondary School
High School Graduated
Skills
- Sensitive
- Skillful
- Loyal
- Verbal Communication Skills
- Relationship Management
- Organizational Skills
- Customer Relationship
- Professionalism
- Communication
- Prioritizing
Languages
- English — Professional
- Japanese — Professional
- Hindi — Professional