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Definition of Reputation Credits
Education
Atlanta Technical College, Associate of Applied Science Hotel/Restaurant/Tourism Management, 2018 - 2020.
Work Experience
Volunteering Experience , Atlanta GA , 2018 - 2020.
Dennard Conference Center, Intern, Mar 2019 - Apr 2019.
Nine Ice Cream, Saleswoman, Jun 2019 - Jul 2019.
- Greeted customers and provided friendly help while building customer relationships, resulting in an increase in customer satisfaction.
- succesed in product marketing.
- Handed Sales accounting and registration.
Sofitel Al khobar the Corniche , Front Office Agent, Aug 2021- Present.
- Managed Front Desk operations including cashier, ensuring that policies and procedures were maintained.
- Answered phone calls and in-person inquiries.
- Coordinated successful check in and check out procedures for all guests.
- Maintained LQA (Leading Quality Assurance) standards.
- Assisted each customer through decision-making process with sound product knowledge while appealing to wants and needs.
- Assisted guests with registration in the rewards program and explain the procedures of use.
- Dealt with and resolved customers' complaints.
- Demonstrated in-depth knowledge of the hotel including room details and rates, hotel services and facilities, promotions and the local area.
- Being able to work independently while proven collaborative skills establish productive working relationships with coworkers and supervisors.
- Trained and Supervised new team members.
- Being able to work as part of a team and collaborate effectively.
Skills
MS Office Critical thinking skills Team Player Adaptability and Agility Organizational Skills Customer Service Self-awareness and life-long learning skills Sales & Marketing Training Leadership Operations
Opera system Problem solving
Languages
Arabic
English
(Professional)
Education
Atlanta Technical College, Associate of Applied Science Hotel/Restaurant/Tourism Management, 2018 - 2020.
Work Experience
Volunteering Experience , Atlanta GA , 2018 - 2020.
Dennard Conference Center, Intern, Mar 2019 - Apr 2019.
Nine Ice Cream, Saleswoman, Jun 2019 - Jul 2019.
- Greeted customers and provided friendly help while building customer relationships, resulting in an increase in customer satisfaction.
- succesed in product marketing.
- Handed Sales accounting and registration.
Sofitel Al khobar the Corniche , Front Office Agent, Aug 2021- Present.
- Managed Front Desk operations including cashier, ensuring that policies and procedures were maintained.
- Answered phone calls and in-person inquiries.
- Coordinated successful check in and check out procedures for all guests.
- Maintained LQA (Leading Quality Assurance) standards.
- Assisted each customer through decision-making process with sound product knowledge while appealing to wants and needs.
- Assisted guests with registration in the rewards program and explain the procedures of use.
- Dealt with and resolved customers' complaints.
- Demonstrated in-depth knowledge of the hotel including room details and rates, hotel services and facilities, promotions and the local area.
- Being able to work independently while proven collaborative skills establish productive working relationships with coworkers and supervisors.
- Trained and Supervised new team members.
- Being able to work as part of a team and collaborate effectively.
Skills
MS Office Critical thinking skills Team Player Adaptability and Agility Organizational Skills Customer Service Self-awareness and life-long learning skills Sales & Marketing Training Leadership Operations
Opera system Problem solving
Languages
Arabic
English
(Professional)