Served as Sales supervisor and Customer Service for more than 6+ years, specializing in tackling client issues via effective communication and teamwork. Full of courage and curiosity in personality to try new things and pursue a great achievement. I'm confident that based on my past working experiences and cumulated skills like leadership, planning, communication and execution...etc. I can embrace and overcome any challenge in any client-facing job. Next, I'd like to explore new possibilities in digital and innovative industry to achieve more breakthroughs in the future.
Taipei City, Taiwan [email protected] 886 932 053 243
Jul 2018 - Feb 2022
Maintain relationship(ex: Taishin Financial, Brita TW, Medtronic…etc)
Response to clients’ inquiries immediately.
Collect clients’ feedback after completing the service.
Use existing channels to communicate with clients.
Took orders from multiple channels, including B2C/B2B phone call, email, fax and E-commerce, processed and returned if required.
Responded to customer's inquires in a timely and concise manner via live chat and Facebook Fans Page.
Achievement of performance target formulation and distribution: During the in-service period, personal performance contributes 45% to the overall departmental target.
Grasp the market pulse and demand, assist management level to analyze market trends and collect clients’ information.
Arrange annual activity project planning schedule, formulate sales strategy, set KPIs, and quantitatively manage business goals.
Jun 2015 - Jun 2018
Jul 2014- Aug 2014
Jul 2013 - Feb 2014
Major in Marketing Management, Financial Management and Hospitality Strategy
Major in Cross-Culture Communication, Services Marketing
Jun 2011 - Jun2015
Served as Sales supervisor and Customer Service for more than 6+ years, specializing in tackling client issues via effective communication and teamwork. Full of courage and curiosity in personality to try new things and pursue a great achievement. I'm confident that based on my past working experiences and cumulated skills like leadership, planning, communication and execution...etc. I can embrace and overcome any challenge in any client-facing job. Next, I'd like to explore new possibilities in digital and innovative industry to achieve more breakthroughs in the future.
Taipei City, Taiwan [email protected] 886 932 053 243
Jul 2018 - Feb 2022
Maintain relationship(ex: Taishin Financial, Brita TW, Medtronic…etc)
Response to clients’ inquiries immediately.
Collect clients’ feedback after completing the service.
Use existing channels to communicate with clients.
Took orders from multiple channels, including B2C/B2B phone call, email, fax and E-commerce, processed and returned if required.
Responded to customer's inquires in a timely and concise manner via live chat and Facebook Fans Page.
Achievement of performance target formulation and distribution: During the in-service period, personal performance contributes 45% to the overall departmental target.
Grasp the market pulse and demand, assist management level to analyze market trends and collect clients’ information.
Arrange annual activity project planning schedule, formulate sales strategy, set KPIs, and quantitatively manage business goals.
Jun 2015 - Jun 2018
Jul 2014- Aug 2014
Jul 2013 - Feb 2014
Major in Marketing Management, Financial Management and Hospitality Strategy
Major in Cross-Culture Communication, Services Marketing
Jun 2011 - Jun2015