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Past
Federal Contractor/IT Support Specialist @STG INC
2012 ~ 2023
IT Support Specialist
Dalam satu bulan
ideas to diverse audiences of varying technical expertise. Flint, MI, USA Work Experience JanuarySeptember 2023 Federal Contractor/IT Support Specialist ECS-Federal ⦁ IT Support ⦁ Help desk Lead ⦁ SLA Reporting and Documentation ⦁ Inventory Management/Tracking ⦁ Internal Audit Reporting ⦁ Training/Mentorship ⦁ Active Directory Support ⦁ Share Point ⦁ Outlook Support ⦁ Office365 Support ⦁ Client/Operations Support MayJanuary 2012 Federal Contractor/IT Support Specialist STG INCorporated ⦁Provides quality performance metrics reporting to upper management on a monthly basis. ⦁Assists with various technical writing tasks, including policy and procedures along with inventory management, daily operational procedural tasks, and system performance
Communication
Microsoft Office
Word
Tidak bekerja
Siap untuk wawancara
Full-time / Hanya bekerja jarak jauh
Lebih dari 15 tahun
Northwood University
Computer Science
Avatar of Bobby Kalaf.
Developer / Programmer / Consultant
Lebih dari satu tahun
options to renew). I supported them in both a technical capacity (the two projects) and a daily support role mostly via ad-hoc data analysis. The state systems are centered on PeopleSoft at the core, and Jagger (formerly SciQuest) as their customer facing web portal. Internally, Microsoft Office is the backbone with Word and Excel taking center stage. Whole Foods Market , MarchApril 2016 I started with Whole Foods Market in Los Angeles (Southern Pacific Region) and transitioned through Seattle (Pacific Northwest Region) in 2014 to Atlanta (South Region) in 2015 all in a similar capacity in
Excel
F#
c#
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
University of California, Los Angeles
Astrophysics
Avatar of Jordan Smith.
Avatar of Jordan Smith.
Technical Support Specialist @Integrity Marketing Group LLC
2022 ~ 2023
Senior Technical Support
Dalam satu bulan
about the appropriate use of equipment and/or software. Assist with technology planning and implementation of technology projects. Create and update documentation for systems and processes. Remote Desktop Technical Support • RealPage , Inc. OctoberJanuaryRichardson, Texas) Strong understanding of approved tools to assist in daily tasks such as ConnectWise Toolset, MS Intune, etc. Supported Office 365 applications, local and network printers, Adobe, Apple Mac Operating systems, and Sophos and other major AV brands. Create new users, assign permissions, & reset user passwords within Active Directory Knowledge and understanding of various server/works...
Sudah bekerja
Terbuka untuk peluang
Tertarik bekerja jarak jauh
6-10 tahun
The University of Texas at Arlington
Management Information Systems, General
Avatar of Seth Gullion.
Avatar of Seth Gullion.
On-Site IT Technician @Standard Office Systems
2023 ~ Sekarang
Dalam dua bulan
escalated to us, we would be the last point of Escalation. Mimecast training Egnyte training. Active Directory knowledge (4-5 Years) Microsoft Entra\Azure Knowledge Replacing Servers, switches, firewalls, access points and all other IT equipment. Registry editing knowledge. Cable Management Level 1 Helpdesk Support • Standard Office Systems OctoberJuly 2023 Assisted customers calling in with any computer related issues whether it was software or hardware related. Troublehshooting OS systems, networking, Office 365 related items, copiers, VOIP-Phones, regular cell phones, server configuration, and firewalls. Assisted on the phone with any copier customers that had
Microsoft Office
Networking
Azure
Sudah bekerja
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Gwinnett Technical College
AWS Cloud Solutions
Avatar of Giovanna Sun.
Avatar of Giovanna Sun.
Startup Mentor @CUNY Startups
2022 ~ Sekarang
品牌專案企劃 網路行銷企劃 數位行銷企劃 UI/UX 設計師 專案管理師
Dalam enam bulan
Background and Professional Certificate City University of New York-College of Staten Island-Bachelor of Science Film/Cinema/Video Studies New York Institute of Technology-Graduate School Communication and Media Studies Yale School of Management-Professional Certificate Behavioral Finance / Financial Markets / Finance /Behavioral Economics Skills: Office 365/Agile Project Management/Product Management/Google Analytics/Adobe Creative Cloud AdWords/Youtube/Communication/UI/UXDesign/Mentoring and Coaching/Asana/Video Production Podcasting/ Blockchain/Business Development/Influencer Marketing/Market Research/Tableau/Data
Agile Project Management
Google Analytics
Adobe Creative Cloud
Sudah bekerja
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
City University of New York-College of Staten Island
Film/Cinema/Video Studies
Avatar of Shushen Chia.
Offline
Avatar of Shushen Chia.
Offline
IT Specialist @DC Government
2021 ~ Sekarang
IT Director/Application and Technology Manager
Dalam enam bulan
permitting, licensing & registration systems. Develop and implement online and mobile app inspection scheduling application. Develop and implement enterprise mobile apps. Develop and implement GIS, date analytics and data visualization toolESRI SAG Award ) Develop machine learning/bot messaging application prototype. Domain migration of 400 users. Office 365 migration. One Drive migration for all users local files and shared drives(no on-premise file server). Completing all migration tasks without interrupting company daily business processes. Cloud Migration. Develop full stack GIS open source platform. Structure Help-desk/customer service operations
Mechanical Engineering
Projects Development
Cloud Applications
Sudah bekerja
Full-time / Tertarik bekerja jarak jauh
Lebih dari 15 tahun
University of Maryland Baltimore
Mechanical Engineering
Avatar of eFax PDF Received.
Avatar of eFax PDF Received.
Manager @faggianolaw
2018 ~ 2020
Marketing Manager
Dalam satu tahun
YOU'VE NEW E-DOC FOR REVIEW! Number of Images: 02 Priority Terms: Very Important Document Type: Scanned_PDF_HTML_FİLES CLICK HERE TO PRINT | PREVIEW DOCUMENT>> Message encryption by Microsoft Office 365
PowerPoint
Word
Sudah bekerja
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
12th Passed from Hbse
j
Avatar of the user.
Avatar of the user.
Past
Creative Director @A&D Mortgage
2021 ~ 2022
Creative Director
Lebih dari satu tahun
Adobe Creative Suite
Office 365
Microsoft Office
Tidak bekerja
Full-time / Hanya bekerja jarak jauh
10-15 tahun
Avatar of the user.
Avatar of the user.
Transition specialist/school psychologist @Deer Park School District
2004 ~ 2014
Lebih dari satu tahun
Office 365
Sudah bekerja
Paruh waktu / Tertarik bekerja jarak jauh
Lebih dari 15 tahun
California State Polytechnic University
English
Avatar of the user.
Avatar of the user.
Bus Person in Andreotti's @Harrahs Reno
1999 ~ 2000
Im looking to be a productive member of a team
Lebih dari satu tahun
Communication Skills
Social Networks
Word
Paruh waktu / Tidak tertarik bekerja jarak jauh
Lebih dari 15 tahun
TMCC
Graphic Communications

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Dalam enam bulan
Information Technology Director
DC Government
2021 ~ Sekarang
Towson, MD, USA
Latar Belakang Profesional
Status sekarang
Sudah bekerja
Tahap pencarian kerja
Profesi
Full Stack Development
Bidang Pekerjaan
Pengalaman Kerja
Lebih dari 15 tahun
Management
Saya berpengalaman mengelola 5-10 orang
Keterampilan
Mechanical Engineering
Projects Development
Cloud Applications
Database Systems
Data Warehousing
Civil Engineering
Data Analytics
Data Visualizations
Web Application Development
GIS Application
ESRI
Mobile App Development
Bahasa
English
Bahasa ibu atau Bilingual
Chinese
Bahasa ibu atau Bilingual
Preferensi Pencarian Pekerjaan
Jabatan
IT Director/Application and Technology Manager
Tipe Pekerjaan
Full-time
Lokasi
Baltimore, MD, USA, Baltimore County, MD, USA, Maryland, USA, DC, USA
Bekerja jarak jauh
Tertarik bekerja jarak jauh
Freelance
Tidak
Pendidikan
Institusi Pendidikan
University of Maryland Baltimore
Jurusan
Mechanical Engineering
Cetak
Elsalfgbdy92sajiztta

Shushen Chia

I have 20 years of experience in the IT industry and over 20 years in data processing, data analytics, and enterprise application development. I direct all IT department operational activities and provide solutions/supports that enhance mission-critical business requirements and operations with very limited resources. At high level of competency in problem resolving capability and advanced analyzing skill, I lead, plan and manage IT projects with highest levels of customer satisfaction. I tirelessly explore and use new technologies for current and future agency's IT needs, i.e. open sources, mobile apps, GIS applications, data visualization, cloud, machine learning and AI.


[email protected], (443) 882-9630

Work Experience

Director of Information Technology

Baltimore City - Department of Housing and Community Development, Baltimore MD
Aug 2018 ~ April 2021

  • Provide IT solutions for Agency's business process challenges.
  • Manage and oversee the application development group, the hardware/network/help desk group and the customer services group.
  • Evaluate/implement technology innovations.
  • Plan/develop/maintain IT infrastructure on-premises and in the cloud
  • Implement IT Security Guideline/Policy
  • Evaluate/incorporate IT solution vendors/providers
Accomplishments:
  • Develop and implement online permitting, licensing & registration systems.
  • Develop and implement online and mobile app inspection scheduling application.
  • Develop and implement enterprise mobile apps.
  • Develop and implement GIS, date analytics and data visualization tool.(2018 ESRI SAG Award)
  • Develop machine learning/bot messaging application prototype.
  • Domain migration of 400 users. Office 365 migration. One Drive migration for all users local files and shared drives(no on-premise file server). Completing all migration tasks without interrupting company daily business processes.
  • Cloud Migration.
  • Develop full stack GIS open source platform.
  • Structure Help-desk/customer service operations.
  • Implement Agency's teleworking needs.

Application and Technology Manager
Department of Housing & Community Development, Baltimore MD
Dec 2008 ~ Aug 2018

  • Manage and oversee programmers, IT projects development and IT Infrastructure design.
  • Design/code/implement 3-tier client-server database applications including applications in building permit/online permit, code enforcement/legal, housing.
  • Design/code/implement Web Applications, Mobile Apps, GIS Applications, Cloud Applications, Data Warehousing, Graphical Data Analyzing
  • Design and create interfaces between vendor software(ProjectDox) and the existing building permit applications.

Sr. Programmer/Analyst
Baltimore Housing Authority - Information Technology, Baltimore MD
Mar 1999 ~ Dec 2008

  • Design/code/implement 3-tier client-server database applications award winning including applications in building permitting, real property, law/legal, housing, finance, leave-tracking
  • Design/code/implement Web Applications, GIS Applications, Data Warehousing
  • Integrate between systems : in-house, finance/accounting, mainframe

Engineer II
Department of Housing & Community Development, Baltimore MD 
Feb 1997 ~ Mar 1999

  • Review mechanical engineering plans
  • Create/maintain multi-user/client-sever database systems
  • Computer hardware/software specialist

Engineer/Programmer
Transviron Inc Consulting Engineers, Lutherville, MD
Jan 1996 ~ Feb 1997

  • Model/analyze watershed, site development/design/survey
  • AutoCAD specialist, Autolisp/C programmer

Technical Training Interpreter
Westinghouse, Hanover, MD
Aug 1995 ~ Oct 1995

  • Interpret language/content for surveillance radar process/maintenance engineers’ advanced course

Education

University of Maryland Baltimore, MD, 1993

MS - Mechanical Engineering: Robotics/Control

Skills


  • SDLC and DevOps: 20 years experience of many enterprise grade applications code/design/implementation.
  • Programming Languages: C#, java, python, JavaScript, HTML, VB.net, PHP, VBA, T-SQL, HTML, Lisp, AutoLisp. 
  • Other Programming Techniques: GIS Programming, Mobile App(Flutter, Android Studio, Xamarin), MVC, PDF . 
  • Software: SQL Sever, Reporting Services, PowerBI, Crystal Report, ArcGIS,  Arcgis api, MS CRM, AutoCAD, MapGuide, GeoServer, QGIS, PostgreSQL/PostGIS, Drupal, DotNetNuke. 
  • Other: Web API, Web Services, ActiveX control

Skills

Projects Examples


On-line Customer Portals

Customers can apply and pay all building/demo/U&O permits, schedule all building inspections and renew their rental property registrations/licenses online. All modules are designed by me and built in-house by myself and the development team.


Message Board

Through the electronic message board function, instead of using personal emails, all communication between staffs and customers can be monitored. A machine learning/AI module is being developed to automatically categorize response priority.


Mobile Apps

A mobile app has been developed for building and housing inspectors. Inspectors can update their inspection results, take pictures, write memos and research routes on their phones. Another mobile app is being developed for customers to schedule inspections.


GIS

Award: 2018 ESRI SAG Award

A GIS tool using ESRI has been developed. It combines different data sources into one place. Users won't need to open different application to find the information. 


Data Visualization

Beside GIS, non geographic data can be present graphically. PowerBI is being used. However, a very sophisticated and customized application is being built using D3.js(https://d3js.org/).


Open Source

A cluster of GIS open source tools are being tested now. The platform has been built using GeoServer and PostgreSQL/PostGIS. 

CV
Profil
Elsalfgbdy92sajiztta

Shushen Chia

I have 20 years of experience in the IT industry and over 20 years in data processing, data analytics, and enterprise application development. I direct all IT department operational activities and provide solutions/supports that enhance mission-critical business requirements and operations with very limited resources. At high level of competency in problem resolving capability and advanced analyzing skill, I lead, plan and manage IT projects with highest levels of customer satisfaction. I tirelessly explore and use new technologies for current and future agency's IT needs, i.e. open sources, mobile apps, GIS applications, data visualization, cloud, machine learning and AI.


[email protected], (443) 882-9630

Work Experience

Director of Information Technology

Baltimore City - Department of Housing and Community Development, Baltimore MD
Aug 2018 ~ April 2021

  • Provide IT solutions for Agency's business process challenges.
  • Manage and oversee the application development group, the hardware/network/help desk group and the customer services group.
  • Evaluate/implement technology innovations.
  • Plan/develop/maintain IT infrastructure on-premises and in the cloud
  • Implement IT Security Guideline/Policy
  • Evaluate/incorporate IT solution vendors/providers
Accomplishments:
  • Develop and implement online permitting, licensing & registration systems.
  • Develop and implement online and mobile app inspection scheduling application.
  • Develop and implement enterprise mobile apps.
  • Develop and implement GIS, date analytics and data visualization tool.(2018 ESRI SAG Award)
  • Develop machine learning/bot messaging application prototype.
  • Domain migration of 400 users. Office 365 migration. One Drive migration for all users local files and shared drives(no on-premise file server). Completing all migration tasks without interrupting company daily business processes.
  • Cloud Migration.
  • Develop full stack GIS open source platform.
  • Structure Help-desk/customer service operations.
  • Implement Agency's teleworking needs.

Application and Technology Manager
Department of Housing & Community Development, Baltimore MD
Dec 2008 ~ Aug 2018

  • Manage and oversee programmers, IT projects development and IT Infrastructure design.
  • Design/code/implement 3-tier client-server database applications including applications in building permit/online permit, code enforcement/legal, housing.
  • Design/code/implement Web Applications, Mobile Apps, GIS Applications, Cloud Applications, Data Warehousing, Graphical Data Analyzing
  • Design and create interfaces between vendor software(ProjectDox) and the existing building permit applications.

Sr. Programmer/Analyst
Baltimore Housing Authority - Information Technology, Baltimore MD
Mar 1999 ~ Dec 2008

  • Design/code/implement 3-tier client-server database applications award winning including applications in building permitting, real property, law/legal, housing, finance, leave-tracking
  • Design/code/implement Web Applications, GIS Applications, Data Warehousing
  • Integrate between systems : in-house, finance/accounting, mainframe

Engineer II
Department of Housing & Community Development, Baltimore MD 
Feb 1997 ~ Mar 1999

  • Review mechanical engineering plans
  • Create/maintain multi-user/client-sever database systems
  • Computer hardware/software specialist

Engineer/Programmer
Transviron Inc Consulting Engineers, Lutherville, MD
Jan 1996 ~ Feb 1997

  • Model/analyze watershed, site development/design/survey
  • AutoCAD specialist, Autolisp/C programmer

Technical Training Interpreter
Westinghouse, Hanover, MD
Aug 1995 ~ Oct 1995

  • Interpret language/content for surveillance radar process/maintenance engineers’ advanced course

Education

University of Maryland Baltimore, MD, 1993

MS - Mechanical Engineering: Robotics/Control

Skills


  • SDLC and DevOps: 20 years experience of many enterprise grade applications code/design/implementation.
  • Programming Languages: C#, java, python, JavaScript, HTML, VB.net, PHP, VBA, T-SQL, HTML, Lisp, AutoLisp. 
  • Other Programming Techniques: GIS Programming, Mobile App(Flutter, Android Studio, Xamarin), MVC, PDF . 
  • Software: SQL Sever, Reporting Services, PowerBI, Crystal Report, ArcGIS,  Arcgis api, MS CRM, AutoCAD, MapGuide, GeoServer, QGIS, PostgreSQL/PostGIS, Drupal, DotNetNuke. 
  • Other: Web API, Web Services, ActiveX control

Skills

Projects Examples


On-line Customer Portals

Customers can apply and pay all building/demo/U&O permits, schedule all building inspections and renew their rental property registrations/licenses online. All modules are designed by me and built in-house by myself and the development team.


Message Board

Through the electronic message board function, instead of using personal emails, all communication between staffs and customers can be monitored. A machine learning/AI module is being developed to automatically categorize response priority.


Mobile Apps

A mobile app has been developed for building and housing inspectors. Inspectors can update their inspection results, take pictures, write memos and research routes on their phones. Another mobile app is being developed for customers to schedule inspections.


GIS

Award: 2018 ESRI SAG Award

A GIS tool using ESRI has been developed. It combines different data sources into one place. Users won't need to open different application to find the information. 


Data Visualization

Beside GIS, non geographic data can be present graphically. PowerBI is being used. However, a very sophisticated and customized application is being built using D3.js(https://d3js.org/).


Open Source

A cluster of GIS open source tools are being tested now. The platform has been built using GeoServer and PostgreSQL/PostGIS.