March 2019 - Present

Sales Manager | Small to Medium Enterprise  

Southwest Airlines

• Motivational sales leader who coaches a team to grow portfolios through contract acquisition, full cycle account management and customer success: (results that support) 9.6% YOY growth with a $131M portfolio in 2019; +20 new contracts in 2Q21
• Doubled Team size in 2019 and again in 2021 through internal/external recruiting, developing both in person and virtual training and metrics for sales excellence.
• Proven successful leader by gaining trust, creating team buy-in, celebrating diverse talent, and coaching to strengths, which amounted to me promoting 3 Team Members during a pandemic; aligned career transition opportunities to keep 2 employees at Southwest during a pandemic in roles that better aligned to their strengths
• Proficient in utilizing Tableau, Alteryx and Salesforce to drive value with executive decision makers, resulting in new contract acquisition, increasing market share, and growing revenue.

March 2018 - March 2019

Business Travel Account Manager  Southwest Airlines

• Grow Southwest Airlines market-share and incremental business with companies throughout the domestic U.S. and near international.
• Responsible for proactively creating, negotiating, and executing corporate travel partnerships and working cross-functionally to secure, communicate, and execute contracts.
• Consistently exceeded revenue goal every quarter with a highlighted 26% growth in third quarter of 2018.
• Acquired second highest number of agreements on the Team in 2018.
• Improved contract compliance from 33% to 66% in portfolio.
• Partner with Account Managers, Legal, Marketing, and Sales Ops Teams to improve legal and sales language that expedited product's sales cycle.
• Closed an account with a returned, signed agreement in 23 minutes
• Peer mentor Account Managers by ramping up Southwest network and product knowledge, coached SWABIZ demos and facilitated webinars to sharpen sales acumen,
• Represented Southwest's Corporate Travel Team at the Dallas Business Journal's Women in Business Luncheon, SAT GBTA with Network Planning, AUS Chamber of Commerce Meeting, and three AA-ISP events in 2018.

September 2016 - March 2018

Assistant Manager | Digital Strategy Southwest Airlines

• Manage new technology projects and enhancements to drive revenue on Southwest.com and SWABIZ.com.
• Represent Marketing in Technology Command Centers for enterprise technology implementations.
• Responsible for maintaining site stability and optimal Customer experience netting $16 billion in annual sales.

May 2014 - September 2016

Social Care Team Leader  Southwest Airlines 

• Grew Team from four to 35 Members within two years while expanding operating hours to 24/7, 365 days a year.
• Facilitate interviews with all prospective Employees through an internal testing and interview process.
• Develop a three-week training, playbooks and mentorship program for new hires.
• Create quality metrics and evaluation procedures to improve Customer communication and Southwest Voice.
• Streamline processes and reporting to achieve a 15 minute SLAs in response to operational events.
• Transitioned from peer Leader as a Specialist and promoted to Team Leader within six months.
• Facilitate Board of Directors, Executive Officers, and media day visits in the Social Listening Center.