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TX, USA Graduate of the University of Texas at Arlington and Studied in the field of Information Systems/Computer Operations. Currently working with Information Technology Services & Senior IT Support. Experience in Database Management, Senior Technical and Administrative Support, Account Management, High Level End-user support & Business Application Communications. Currently an IT specialist that has experience in a dynamic, fast-paced environment. I have provided white glove services over the phone, through email and in person. Responsible for ensuring excellent customer satisfaction in every step of a problem to find it's resolution. I

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Green Belt and in ISO/TSinternal audit, and I am a Ford internal certified trainer. These qualifications underscore my dedication to upholding high-quality standards across all facets of supplier interactions and component production. My collaborative approach extends to fostering win-win relationships with suppliers and proactive communication with other company departments. This has significantly enhanced process efficiency and project coordination. My dedication to collaboration and quality improvement was highlighted in my role as the coordinator for the body assembly group, where I led initiatives that resulted in a 50% reduction in defect rates.

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