Senior Consultant   •  NTT Data Business Solutions

June 2022 - Present

Working with an L2 support team with 24/7 support.
Working has a shift lead managing team member and assigning tickets and following the Downtime map.
Following task and managing day today's task as per requirements - Patching, Upgrade, LVM configuration, SFTP, Samba, CIFS mounting, FTP configuration, SMTP mail server configuration, DNS migration, Network migration and cloud related IP allowing and CR creation.

AWS knowledge of allowing customer on-premises IP's in NSG rules, security group, route table, and knowledge of S3 bucket creations.

Azure NSG rules, storage and PPG configuration.

system integration specialist •  NTT Data Services

July 2021 - June 2022

NTT Data services is the parent company of NTT Data Business solutions. I have worked on same project for 11 months.

System Engineer  •  Tata Consultancy Services

September 2018 - July 2021

Receiving customer requests and handling the following application system during the Downtime JAVA system, Web service application.
dispatcher, SAP cloud connector, Open text system, Manual instance system, Data service, SAP data
service, HEC-Other system, Converged charges.
Handling the following DB system during the Downtime HANA DB 1.022.15 to 23 versions and Sybase
DB SYB 16.
Patching Linux servers on the following versions: SuSE 11 Sp3 & Sp4, SuSE 12 Sp1, Sp3 & Sp4.
Patching CFM serves on the following versions: SuSE 11 Sp3 & Sp4, SuSE 12 Sp1, Sp3 & Sp4.
Patching the Windows server to the following latest version: Windows 2008, Windows 2012, Windows 2016.
Patching CFM & CPFS servers for HP, Lenovo & IBM during DT.
During per-downtime VM & CFM we will check the hardware health and console performance.
During DT, we will take block device backup in Hypervisor (VM), EXC(vSphere console), AWS console &
CGS server.
During downtime, IP switched from Xen to VMware migration during DT.
Troubleshooting and involving CIFS interface mount points and SFTP and SAMBA related issues.
Adding customer routes and IP-list,-crontabs and creating new QTREE as-customer request.
During the DT, we will perform the SFTP and SAMAB configurations.
As per customer request, we will perform VM deployment.
During Downtime for IAAS windows we will upgrade VMDP staging.
In-Place upgrade SUSE 11 SP4 to SuSE 12 SP3, SP4.
Kernel patching MSP as per request ticket via CMD to spc.ondemand.com ticket tool.
During scheduling, we will provide the info to request customers for a current update.

Associate Consultant  •  Tangoe India Softek Services Pvt Ltd

April 2016 - September 2018

Worked in L2 support customers.
Patching the Linux, windows and Blade servers (AWS, AZURE).
Worked in SuSE Linux SLES11 SP3, SP4 and SLES12 SP1
Receiving and scheduling the customer patching requests via Tangoe matrix ticketing tool.
During the scheduling we will provide the info to request customers update accordingly.
Patching to the latest kernel version.
Patching from SP1 to SP3 distribution upgrade.
SFTP configuration and SAMBA configuration.
New VM deployment and DBUS patching.
Supporting SM L1 for patching related issues.
Troubleshooting the server related issues as per requests from customers.
Troubleshooting and involving the CIFS interface, mounted related issues and UDAV rules issues.