Karachi, Karachi City, Sindh, Pakistan
Results-driven IT professional with extensive experience in managing and optimizing complex infrastructures. Proven track record as Deputy Manager of IT Infrastructure, adept at overseeing the planning, implementation, and maintenance of robust network systems. Strong leader with a focus on innovation and efficiency, collaborating with cross-functional teams to align IT initiatives with organizational objectives. Committed to staying current with emerging technologies. A strategic thinker with a passion for driving IT excellence and contributing to overall organizational success
December 2019 - Present
• Directed the supervision and maintenance of the company's IT infrastructure, encompassing responsibilities for servers, networks, and systems.
• Led and supported team of IT professionals, ensuring effective project delivery and adherence to deadlines.
• Established and executed IT policies and procedures, ensuring compliance with industry standards and best practices.
• Managed IT budgets and resources, optimized spending, and identified cost-saving opportunities.
• Worked with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.
• Oversaw the management of data centers and site facilities.
• Oversee all IT-related licensing contracts with vendors.
• Designed and implemented new infrastructure services and coordinated with vendors for new projects and operational activities.
• Identified and mitigated information security risks, and ensured compliance with internal and external audit policies.
• Implemented approved Business Continuity and Disaster Recovery plans.
• Trained and developed subordinates, supervised their work, and provided guidance and problem-solving assistance. Additionally, developed, implemented, and maintained training plans for Infrastructure resources.
July 2017 - November 2019
• Manage and maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless access points.
• Install, configure, and troubleshoot network equipment and components to ensure optimal performance and availability.
• Monitor network performance and security, identifying and resolving issues in a timely manner.
• Implement and enforce network security measures, including firewalls, intrusion detection systems, and access control policies.
• Perform regular network maintenance activities, such as firmware upgrades, patch management, and vulnerability assessments.
• Conduct network capacity planning and recommend upgrades or enhancements to meet growing business requirements.
• Administer and support the organization's server infrastructure, including physical and virtual servers running various operating systems.
• Install, configure, and maintain server hardware, operating systems, and server applications.
• Monitor server performance, resource utilization, and availability, implementing necessary optimizations and adjustments.
• Manage server backups and disaster recovery procedures to ensure data integrity and business continuity.
• Implement and enforce server security measures, including access controls, user authentication, and data encryption.
• Create and maintain comprehensive documentation of network and server configurations, procedures, and troubleshooting steps.
• Stay updated with the latest industry trends, technologies, and best practices in network and server administration
• Technical Survey and documentation for new requirements and deployments.
• Administer and maintain disaster recovery site
September 2014 - June 2017
• Provide technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, software applications, and peripheral devices.
• Monitor organization's network infrastructure, including routers, switches, firewalls, and wireless access points.
• Monitor server and system infrastructure, including physical and virtual servers and operating systems
• Assist in managing user accounts, permissions, and access controls for various systems and applications.
• Conduct regular system and network audits to ensure compliance with security policies and industry best practices.
• Assist in implementing IT policies and procedures to ensure data security and system integrity.
• Provide training and guidance to end-users on using IT systems and applications effectively.
• Assist in managing and maintaining IT assets, including hardware, software licenses, and inventory.
• Troubleshoot and resolve issues related to email services, backups, and data recovery.
• Stay up-to-date with emerging technologies and industry trends in IT to provide innovative solutions.
• Document and maintain IT processes, procedures, and system configurations.
• Assist in implementation of IT projects, including system upgrades and infrastructure improvements.
• Be the backup for certain Network Administrator functions.
• Coordination with ISPs and other vendors for any issues.
March 2014 - September 2014
• Installation and troubleshooting of operating system, SOP software, antivirus, network printers and outlook configurations.
• User backup management
• Maintain inventory of hardware, software resources
• Maintenance and troubleshoot issues related to hardware, software and network operating system.
• Deliver support for remote Access VPN and troubleshooting when necessary
• Maintain user documentation, support logs and procedures
• Monitoring network (wired/wireless) connectivity, data center and NMS, and report the issue if any.
November 2010 - August 2011
• Troubleshooting and testing Internet and Data connectivity at client side.
• Working on POP Commissioning and Installations of hardware and Proper Cabling of systems Routers, switches and Modules including troubleshooting and configurations of Cisco switches (3400, 2900, 3500 series)
• Providing technical support on phone` and visits for different type of network troubleshooting client side.
• Monitoring internal network and clients and managing media team for any type of media fault.
2012 - 2015
Karachi, Karachi City, Sindh, Pakistan
Results-driven IT professional with extensive experience in managing and optimizing complex infrastructures. Proven track record as Deputy Manager of IT Infrastructure, adept at overseeing the planning, implementation, and maintenance of robust network systems. Strong leader with a focus on innovation and efficiency, collaborating with cross-functional teams to align IT initiatives with organizational objectives. Committed to staying current with emerging technologies. A strategic thinker with a passion for driving IT excellence and contributing to overall organizational success
December 2019 - Present
• Directed the supervision and maintenance of the company's IT infrastructure, encompassing responsibilities for servers, networks, and systems.
• Led and supported team of IT professionals, ensuring effective project delivery and adherence to deadlines.
• Established and executed IT policies and procedures, ensuring compliance with industry standards and best practices.
• Managed IT budgets and resources, optimized spending, and identified cost-saving opportunities.
• Worked with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.
• Oversaw the management of data centers and site facilities.
• Oversee all IT-related licensing contracts with vendors.
• Designed and implemented new infrastructure services and coordinated with vendors for new projects and operational activities.
• Identified and mitigated information security risks, and ensured compliance with internal and external audit policies.
• Implemented approved Business Continuity and Disaster Recovery plans.
• Trained and developed subordinates, supervised their work, and provided guidance and problem-solving assistance. Additionally, developed, implemented, and maintained training plans for Infrastructure resources.
July 2017 - November 2019
• Manage and maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless access points.
• Install, configure, and troubleshoot network equipment and components to ensure optimal performance and availability.
• Monitor network performance and security, identifying and resolving issues in a timely manner.
• Implement and enforce network security measures, including firewalls, intrusion detection systems, and access control policies.
• Perform regular network maintenance activities, such as firmware upgrades, patch management, and vulnerability assessments.
• Conduct network capacity planning and recommend upgrades or enhancements to meet growing business requirements.
• Administer and support the organization's server infrastructure, including physical and virtual servers running various operating systems.
• Install, configure, and maintain server hardware, operating systems, and server applications.
• Monitor server performance, resource utilization, and availability, implementing necessary optimizations and adjustments.
• Manage server backups and disaster recovery procedures to ensure data integrity and business continuity.
• Implement and enforce server security measures, including access controls, user authentication, and data encryption.
• Create and maintain comprehensive documentation of network and server configurations, procedures, and troubleshooting steps.
• Stay updated with the latest industry trends, technologies, and best practices in network and server administration
• Technical Survey and documentation for new requirements and deployments.
• Administer and maintain disaster recovery site
September 2014 - June 2017
• Provide technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, software applications, and peripheral devices.
• Monitor organization's network infrastructure, including routers, switches, firewalls, and wireless access points.
• Monitor server and system infrastructure, including physical and virtual servers and operating systems
• Assist in managing user accounts, permissions, and access controls for various systems and applications.
• Conduct regular system and network audits to ensure compliance with security policies and industry best practices.
• Assist in implementing IT policies and procedures to ensure data security and system integrity.
• Provide training and guidance to end-users on using IT systems and applications effectively.
• Assist in managing and maintaining IT assets, including hardware, software licenses, and inventory.
• Troubleshoot and resolve issues related to email services, backups, and data recovery.
• Stay up-to-date with emerging technologies and industry trends in IT to provide innovative solutions.
• Document and maintain IT processes, procedures, and system configurations.
• Assist in implementation of IT projects, including system upgrades and infrastructure improvements.
• Be the backup for certain Network Administrator functions.
• Coordination with ISPs and other vendors for any issues.
March 2014 - September 2014
• Installation and troubleshooting of operating system, SOP software, antivirus, network printers and outlook configurations.
• User backup management
• Maintain inventory of hardware, software resources
• Maintenance and troubleshoot issues related to hardware, software and network operating system.
• Deliver support for remote Access VPN and troubleshooting when necessary
• Maintain user documentation, support logs and procedures
• Monitoring network (wired/wireless) connectivity, data center and NMS, and report the issue if any.
November 2010 - August 2011
• Troubleshooting and testing Internet and Data connectivity at client side.
• Working on POP Commissioning and Installations of hardware and Proper Cabling of systems Routers, switches and Modules including troubleshooting and configurations of Cisco switches (3400, 2900, 3500 series)
• Providing technical support on phone` and visits for different type of network troubleshooting client side.
• Monitoring internal network and clients and managing media team for any type of media fault.
2012 - 2015