Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.

with pre-study AI interactions to engage children, post-class AI reviews, and bonus mini-games like "Elf" to encourage learning. Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and

advanced applications such as face beauty and object tracking. Feature Product Manager & Software Engineer • 聯發科 AprilPresent | Taipei, Taiwan As a highly skilled software engineer and feature product manager, I spearheaded the design and coordination of the camera bokeh flow, collaborating with cross-functional teams to achieve high customer satisfaction. My analytical thinking and problem-solving skills were recognized with a vAward, and I also played a key role in multiple camera development projects, utilizing my expertise in C++ and Android. Beyonds FPM's part, I also take a role on multiple camera development

system: clarified user requirements from 8 business units, collaborated with IT, ADM, and ACC, addressed pain points, ultimately enhancing overall efficiency with a 40% reduction in process steps. Conducted educational training for the entire group, developed SOPs, and educating on new system operations and the invoicing payment process. Customer Service: Acted as a second-line manager, providing effective guidance, improving customer satisfaction. Enhanced customer service processes, improving response efficiency by 40%. Implemented Chatbot, reducing weekend case volume by 60%. Operational Specialist • KKTV 七月一月 2022 Process Optimization Streamlined work allocation, established SOPs, optimizing

issue resolution, and everyday departmental management. - Enhance the quality assurance system, ensuring its smooth operation and effectiveness. Improve the department's quality assurance awareness and quality management skills. Key Achievements: - Helped establish a branch factory in Vietnam and guided the company to obtain ISO9001/14001/45001 certifications. - Successfully introduced 5 new products to the Vietnam factory, achieving customer satisfaction and obtaining mass production shipment approval. - Used Lean Production methods to streamline production processes and optimize capacity, increasing production by 50% without adding any new tools or labor. - Used p...

act as a bridge between business/RD and customers, and assist customers in dealing with technical problems in a language that customers understand, so as to ensure that customers can use the company's products normally. 2. Carry out routine after-sales service (such as: visiting foreign customers, understanding product status and handling customer complaints) 3. Handle and improve the abnormal situation encountered by customers, thereby improving customer satisfaction 4. Assist the business to deal with the technical problems of product-related applications proposed by customers, and provide customer technical support services 5. Assist

Management, Senior Technical and Administrative Support, Account Management, High Level End-user support & Business Application Communications. Currently an IT specialist that has experience in a dynamic, fast-paced environment. I have provided white glove services over the phone, through email and in person. Responsible for ensuring excellent customer satisfaction in every step of a problem to find it's resolution. I am a person who strives for maximum efficiency while ensuring satisfaction amongst customers/clients while continuing to meet deadlines with precise detail." Work Experience Technical Support Specialist • Integrity Marketing Group LLC JanuaryNovemberDallas, Texas