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goals, fostering a culture of innovation and excellence. Operational Excellence & Profitability : Oversaw the entire service operation P&L, implementing cost-effective measures to optimize profitability while maintaining service quality. Implemented performance metrics and KPIs to monitor and improve operational efficiency and customer satisfaction. Global Collaboration & Standardization : Established collaborative frameworks with EU and US regions to standardize global service operation and management practices. Led cross-functional teams to define and implement best practices, ensuring consistency and alignment with company objectives. Revenue Generation & Business Development : Identified opportunities for revenue growth and developed strategies to capitalize on them

in product management and 7 years in product development, I possess outstanding skills in product planning and execution to address user pain points. I have a strong ability to organize collaborative processes and solve complex problems, from strategizing and roadmapping to driving MVP initiatives, accumulating extensive experience in product development from concept to launch. My Website: https://hylucaschang.wixsite.com/profile Skill Product Planning Strategy and roadmap Business model analysis User research Data insight analysis Product prototyping Product Development Backlog prioritization Metrics definition and tracking Minimum Viable Product PRD and business flow design

sessions. BUSINESS SYSTEM ANALYST • Partnered with Product Owners and Operations team to define and document business requirements, identify issues, and propose process improvements. • Facilitated Backlog Grooming/Refinement Sessions, ensuring: - 100% team alignment on prioritized requirements and timeframes. - Clarity on User Stories documented in Jira and Rally - Collaborative discussion and agreement on Acceptance Criteria with Development and Product Teams. • Involved in Design reviews and worked side-by-side with Solution Architect and Tech Leads to outline technical specifications on Confluence. • Owned the Release Management and streamlined Product Releases by: - Outlining deployment tasks for each iteration

Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service

陳勤霖 神經工程博士背景的數據分析師 Ph.D. in Neuroscience from Neuroengineering lab I have 5 years of hands-on experience in image and data analysis with biotechnology innovation projects. Dependable ability in managing collaborative projects to success. Business-driven motivation to apply analytic skills to optimize the product and its development procedure. https://chinlinchen1312.wixsite.com/chin-lin-chen 工作經歷 一月十二月 2023 博士後研究員 洛桑大

Implemented automation and enforced unit testing to enhance software quality and delivery efficiency. Job description Game Integration: Integrated gaming products for the company and clients. Architecture Design: Segmented game API projects into microservices architecture. Project Refactoring: Refactored and built transfer mode and single wallet mode. Specification Development: Assisted in establishing unified specifications for various versions' development, such as API return formats, implementation standards, field definitions, etc. Documentation Writing: Documented all specification standards, environment project setup processes, and game integration documents. Automated Deployment: Utilized GitLab Runner for automated project deployment. Technology Languages : C#

rachmad nafisholeh Jember Regency, East Java, [email protected] https://www.linkedin.com/in/rachmad-nafisholeh/ Adaptable professional excels in diverse settings. Results-driven, proactive, collaborative. Excelling in challenges. Solo-built super app with 50K+ users. Work Experience Full Stack Engineer • Exodus Movement, Inc. MarchOctober 2023 | Nebraska, United States. Remote Crypto Wallet Backup/Restore: implemented single and multiple backup onto Cloud via Email/SMS OTP verification. Multiple components included in consideration, e.g. Apple & Google account state, backup file