I am an optimistic and proactive professional with strong communication and problem-solving skills, coupled with a focus on customer relationship management and goal achievement. My leadership and managerial prowess shine through my diverse workplace experiences.
Business & Project Management Experience:
Supply Chain Management Experience:
Customer Service Management Experience:
Key Attributes:
六月 2022 - Present
Achievements:
1. Global Cost Savings:
Implemented cost-saving measures in the 2023 fiscal year, resulting in a total service cost reduction exceeding US$ 1.0 million. Meticulous budget planning and cost management significantly enhanced overall efficiency.
2. Business Collaboration and Revenue Growth:
Assisted the Sales team of a subsidiary in securing a contract with a prominent US university's display project, valued at over US$ 2.3 million. This achievement not only increased company revenue but also strengthened customer relations.
七月 2020 - 六月 2022
New Client Development and Visits:
Customer Service Relationship Maintenance:
Problem Solving and Market Analysis:
NPI Development and Specification Confirmation:
NPI Development Cost Review:
Project Quotation (RFQ/RFI) and Cost Analysis, Contract Management:
Customer Demand Management Mechanism:
Production Manufacturing Delivery Responses:
Customer Sales Shipment Analysis:
Financial Statement Compilation and Analysis:
Inventory Management (Materials or Finished Products):
Cross-Department Communication and Coordination:
Project Problem Resolution and Tracking:
Project Schedule Planning and Management:
Achievement:
Comprehensive Project Management:
Client Relationship Management:
Cost Efficiency and Inventory Management:
八月 2015 - 七月 2020
Energy Comprehensive Planning and Design:
IoT/IoE and Energy Management System Planning and Design:
Equipment Addition/Replacement Design Engineering:
Energy Storage System Planning and Design:
Large Equipment Leasing Projects:
Electricity Price Energy Saving Project Planning:
Customized Project Services and Solution Selection:
Project Planning, Implementation, and Business Development:
Annual Performance Goal Setting and Budgeting:
Project Customer Engagement and Business Development:
Market Trend Analysis and Competitor Comparison:
Cross-Departmental Communication and Resource Integration:
Market Dynamics and Pricing Reporting:
Customer Issue Assistance and Resolution:
Solution Planning and Implementation Progress Integration:
Financial Report Management and Analysis:
Government Subsidy Project Coordination:
Government Tender Evaluation, Preparation, and Bidding Operations:
Achievements:
Implementation of Waste Heat Recovery System at 中美矽晶:
Waste Heat Recovery System Implementation at 世界先進 (三廠):
Energy-Efficient Design and LED Fixture Improvement at 欣銓科技:
LED Replacement and Smart Energy Storage System at 統一超商7-11:
Dual-Benefit Electrical Management System with Energy Storage at 其陽科技:
六月 2011 - 八月 2015
Demand Forecast Planning:
Supplier Production Data Integration:
Production Planning and Production-Sales Coordination:
Strategic Supply Planning:
Shipping Arrangements and Loading Rate Accounting:
Supplier Invoicing Operations:
Supplier Evaluation Mechanism:
New Supplier Introduction Evaluation and Review:
Liability Scrap Cost Management:
NPI Implementation and EOL Management:
Cross-Departmental Communication and Coordination:
Project Problem Solving and Analysis:
Project Planning and Progress Monitoring:
Inventory Management and Report Analysis:
Achievements:
Implementation of Global Inventory Sales System (Oracle) and Grant Acquisition:
Enhancement of Overall Shipping Fulfillment Rate:
Transparent and Practical Supply Chain Management:
六月 2009 - 六月 2011
Achievements:
ECFA Early Clearance Tariff Investigation Summary: Completed and submitted the ECFA Early Clearance Tariff Investigation Summary, leading to annual savings of nearly NTD 100,000 in tariff exemptions for the company.
Paperless Operation Process Improvement: Implemented paperless operation process improvements, resulting in monthly savings of nearly NTD 10,000 in photocopying expenses. Additionally, daily faxing and copying time were reduced by at least 1-2 hours, enhancing overall work efficiency.
六月 2006 - 六月 2009
Transportation Cost Management:
Supplier Evaluation and Selection:
Collaborative Bidding Strategies:
Performance Metrics Management:
Team Collaboration and Rotation:
Achievements:
Group Joint Bidding Implementation:
Transportation Contingency Plans for the 2008 Financial Crisis:
Introduction of Demand Forecasting Mechanism:
二月 2001 - 六月 2006
Achievements:
Establishment of Customer Service Call Center System:
BenQ Brand Website Customer Service Section and Technical Support Features:
Introduction of Outsourced Authorized Service Centers:
2001 - 2003
I am an optimistic and proactive professional with strong communication and problem-solving skills, coupled with a focus on customer relationship management and goal achievement. My leadership and managerial prowess shine through my diverse workplace experiences.
Business & Project Management Experience:
Supply Chain Management Experience:
Customer Service Management Experience:
Key Attributes:
六月 2022 - Present
Achievements:
1. Global Cost Savings:
Implemented cost-saving measures in the 2023 fiscal year, resulting in a total service cost reduction exceeding US$ 1.0 million. Meticulous budget planning and cost management significantly enhanced overall efficiency.
2. Business Collaboration and Revenue Growth:
Assisted the Sales team of a subsidiary in securing a contract with a prominent US university's display project, valued at over US$ 2.3 million. This achievement not only increased company revenue but also strengthened customer relations.
七月 2020 - 六月 2022
New Client Development and Visits:
Customer Service Relationship Maintenance:
Problem Solving and Market Analysis:
NPI Development and Specification Confirmation:
NPI Development Cost Review:
Project Quotation (RFQ/RFI) and Cost Analysis, Contract Management:
Customer Demand Management Mechanism:
Production Manufacturing Delivery Responses:
Customer Sales Shipment Analysis:
Financial Statement Compilation and Analysis:
Inventory Management (Materials or Finished Products):
Cross-Department Communication and Coordination:
Project Problem Resolution and Tracking:
Project Schedule Planning and Management:
Achievement:
Comprehensive Project Management:
Client Relationship Management:
Cost Efficiency and Inventory Management:
八月 2015 - 七月 2020
Energy Comprehensive Planning and Design:
IoT/IoE and Energy Management System Planning and Design:
Equipment Addition/Replacement Design Engineering:
Energy Storage System Planning and Design:
Large Equipment Leasing Projects:
Electricity Price Energy Saving Project Planning:
Customized Project Services and Solution Selection:
Project Planning, Implementation, and Business Development:
Annual Performance Goal Setting and Budgeting:
Project Customer Engagement and Business Development:
Market Trend Analysis and Competitor Comparison:
Cross-Departmental Communication and Resource Integration:
Market Dynamics and Pricing Reporting:
Customer Issue Assistance and Resolution:
Solution Planning and Implementation Progress Integration:
Financial Report Management and Analysis:
Government Subsidy Project Coordination:
Government Tender Evaluation, Preparation, and Bidding Operations:
Achievements:
Implementation of Waste Heat Recovery System at 中美矽晶:
Waste Heat Recovery System Implementation at 世界先進 (三廠):
Energy-Efficient Design and LED Fixture Improvement at 欣銓科技:
LED Replacement and Smart Energy Storage System at 統一超商7-11:
Dual-Benefit Electrical Management System with Energy Storage at 其陽科技:
六月 2011 - 八月 2015
Demand Forecast Planning:
Supplier Production Data Integration:
Production Planning and Production-Sales Coordination:
Strategic Supply Planning:
Shipping Arrangements and Loading Rate Accounting:
Supplier Invoicing Operations:
Supplier Evaluation Mechanism:
New Supplier Introduction Evaluation and Review:
Liability Scrap Cost Management:
NPI Implementation and EOL Management:
Cross-Departmental Communication and Coordination:
Project Problem Solving and Analysis:
Project Planning and Progress Monitoring:
Inventory Management and Report Analysis:
Achievements:
Implementation of Global Inventory Sales System (Oracle) and Grant Acquisition:
Enhancement of Overall Shipping Fulfillment Rate:
Transparent and Practical Supply Chain Management:
六月 2009 - 六月 2011
Achievements:
ECFA Early Clearance Tariff Investigation Summary: Completed and submitted the ECFA Early Clearance Tariff Investigation Summary, leading to annual savings of nearly NTD 100,000 in tariff exemptions for the company.
Paperless Operation Process Improvement: Implemented paperless operation process improvements, resulting in monthly savings of nearly NTD 10,000 in photocopying expenses. Additionally, daily faxing and copying time were reduced by at least 1-2 hours, enhancing overall work efficiency.
六月 2006 - 六月 2009
Transportation Cost Management:
Supplier Evaluation and Selection:
Collaborative Bidding Strategies:
Performance Metrics Management:
Team Collaboration and Rotation:
Achievements:
Group Joint Bidding Implementation:
Transportation Contingency Plans for the 2008 Financial Crisis:
Introduction of Demand Forecasting Mechanism:
二月 2001 - 六月 2006
Achievements:
Establishment of Customer Service Call Center System:
BenQ Brand Website Customer Service Section and Technical Support Features:
Introduction of Outsourced Authorized Service Centers:
2001 - 2003