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On
4-6 years
6-10 years
10-15 years
More than 15 years
United States
Past
Information Desk Receptionist @West Jefferson Medical Center2014 ~ 2017
・
Customer Service Representative
Within one month
Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
・
*
Office Manager @TruPro Patios2021 ~ Present
・
Open to opportunities
Within one year
Employed
Full-time / Interested in working remotely
4-6 years
Grantham University
・
Medical Billing & CodingManaging Partner @Soldon McCoy2014 ~ Present
・
More than one year
.S. Supreme Court, the United States Sixth and Seventh Circuits, and the District Court for the Eastern and Western Districts of Wisconsin and Michigan, she is also admitted to the State Bar of Wisconsin. ERISA litigation is an area of expertise for Naomi. As a labor-management trust representative, she frequently obtains reimbursement for large claims. Aside from drafting plan documents and summary plan descriptions, Naomi ensures that documents comply with ever-changing laws and regulations, and attends court on a variety of complex ERISA matters. As well as representing clients in arbitrations and
Full-time / Interested in working remotely
More than 15 years
University Of Wisconsin Law School
・
Law
Sales Arborist @Strobert Tree Services, Inc2021 ~ Present
・
Sales Arborist
More than one year
Promoted company's public profile by writing articles, digital marketing, and presenting at industry conferences and trade shows . Monitored industry trends and introduced new services . Grew company to $2, 500, 000 with 15 employees in . Built and deepened relationships with clients and industry partners driving substantial improvements in revenue numbers while expanding operations into new areas Managing Owner Claims Manager • USAA SeptemberDecember 2007 Oversaw on-boarding processes for new team members, delivering training on claims handling. Trained new team members on policies and procedures for claims handling. Reviewed policies to determine appropriate...
Full-time / Interested in working remotely
More than 15 years
Towson University
・
Bachelor of Science-BS , Geology/Earth Science , General
Offline
Offline
Dispatcher @Chicago locksmiths2021 ~ Present
・
Dispatcher
More than one year
and provided confirmation information. Used Meevo to activate new memberships, check-ins and check-outs. Key Holder Store Manager Metro Pcs SeptemberApril 2019 Maintained knowledge of new wireless devices, pricing plans, promotions, and service features Performed daily opening and closing procedures -maintain store appearance File warranty and insurance claims Conducted interviews / recruited new hires. Retail Sales Associate T-Mobile OctoberSeptember 2017 Activate wireless phone and data services Maintain visual merchandise File warranty and insurance claims Identify customer needs and accept payment Drives sales through engagement of customers, suggestive selling, and sharing product knowledge Issued receipts and
Full-time / Interested in working remotely
6-10 years
EVEREST COLLEGE
・
Medical AssistantA partner of a law firm @Soldon McCoy2020 ~ Present
・
Attorney
More than one year
Employed
Full-time / Interested in working remotely
More than 15 years
University Of Wisconsin Law School
・
LawEligibility Maintenance Processor (temp) @Amalgamated Life Insurance Company2013 ~ 2014
・
Human Resources Assistant
More than one year
Insurance Company Prospect management: maintain Underwriting inbox and set up 3-6 prospects daily Collaboration: work with Sales Reps to obtain missing data Administrative duties: check requisitions, timesheets, and supply orders NovemberPresent Department Assistant (temp) • Amalgamated Life Insurance Company Research: searched for beneficiary addresses and sent outfollow-up letters weekly Claim files: handled new correspondence and prepared interest calculation forms Customer service: assisted beneficiaries with questions regarding claims paperwork MayNovember 2014 Eligibility Maintenance Processor (temp) • Amalgamated Life Insurance Company Enrollment organization: updated and initiated over 100 benefit enrollment records Due diligence: double-checked the accuracy of healthcare invoices and rectified
Employed
Full-time / Interested in working remotely
6-10 years
Simmons College
・
CommunicationsNot open to opportunities
Full-time
10-15 years
Louisiana State Unviersity
・
Masters of Mass CommunicationThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
More than one year
Expert Customer Service Representative
Chicago locksmiths
・
2021 ~ Present
Professional Background
Current status
Job Search Progress
Professions
Customer Service Representative
Fields of Employment
Work experience
6-10 years
Management
I've had experience in managing 5-10 people
Skills
Languages
Spanish
・
Native or Bilingual
Job search preferences
Positions
Dispatcher
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
No
Educations
School
EVEREST COLLEGE
Major
Medical Assistant
Expert customer service representative dedicated to providing the highest quality experience.
About Me:
I am a highly results-oriented individual with over 8 years of experience in client services. I thrive in team settings and work efficiently to solve client’s problems while remaining cool under pressure. The qualities I will bring to your team include:
* Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective and professional manner.
* Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation.
* Passion and Motivation: I have a true passion for client services and take pride in making people happy. I am also highly motivated to progress in my career and eager to grow and succeed.
Work Experience
Dispatcher
Chicago locksmiths
July 2021 - Current
- Dispatch Center environment
- Communicated and scheduled appointments via Phone, Podium, Yelp, Angi’s list, Google Leads and Email
- Use Power dispatch to schedule appointments, communicate with technicians, create estimates, client management etc.
- Dispatched technicians to scheduled appointments and emergency calls based on locations, needs and worker availability.
- Key Holder
Front Desk Associate
Massage Envy
December 2019 - July 2020
- Processed monthly membership fees
- Cash, Credit/Debit, check handling
- Sell wellness program memberships and gift cards
- Covid-19 screening questions / temperature Taking
- I made reservations over the phone, in person and via Meevo for guests and provided confirmation information.
- Used Meevo to activate new memberships, check-ins and check-outs.
- Key Holder
Store Manager
Metro Pcs
September 2017 - April 2019
- Maintained knowledge of new wireless devices, pricing plans, promotions, and service features
- Performed daily opening and closing procedures -maintain store appearance
- File warranty and insurance claims
- Conducted interviews / recruited new hires.
Retail Sales Associate
T-Mobile
October 2015 - September 2017
- Activate wireless phone and data services
- Maintain visual merchandise
- File warranty and insurance claims
- Identify customer needs and accept payment
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Issued receipts and processed refunds, credits or exchanges
- Opened and closed store independently and prepared nightly bank drop for manager
Education
2009 - 2010
Everest College
Medical Assistant
2008 - 2008
Paul Simon Chicago Job Corps Center
General Education Diploma
Skills
- Product Knowledge
- Customer Focus
- Leadership
- Fast Learner
- Hardworking
- Team Management
- Customer Support
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Languages
- Spanish — Native or Bilingual
Expert customer service representative dedicated to providing the highest quality experience.
About Me:
I am a highly results-oriented individual with over 8 years of experience in client services. I thrive in team settings and work efficiently to solve client’s problems while remaining cool under pressure. The qualities I will bring to your team include:
* Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective and professional manner.
* Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation.
* Passion and Motivation: I have a true passion for client services and take pride in making people happy. I am also highly motivated to progress in my career and eager to grow and succeed.
Work Experience
Dispatcher
Chicago locksmiths
July 2021 - Current
- Dispatch Center environment
- Communicated and scheduled appointments via Phone, Podium, Yelp, Angi’s list, Google Leads and Email
- Use Power dispatch to schedule appointments, communicate with technicians, create estimates, client management etc.
- Dispatched technicians to scheduled appointments and emergency calls based on locations, needs and worker availability.
- Key Holder
Front Desk Associate
Massage Envy
December 2019 - July 2020
- Processed monthly membership fees
- Cash, Credit/Debit, check handling
- Sell wellness program memberships and gift cards
- Covid-19 screening questions / temperature Taking
- I made reservations over the phone, in person and via Meevo for guests and provided confirmation information.
- Used Meevo to activate new memberships, check-ins and check-outs.
- Key Holder
Store Manager
Metro Pcs
September 2017 - April 2019
- Maintained knowledge of new wireless devices, pricing plans, promotions, and service features
- Performed daily opening and closing procedures -maintain store appearance
- File warranty and insurance claims
- Conducted interviews / recruited new hires.
Retail Sales Associate
T-Mobile
October 2015 - September 2017
- Activate wireless phone and data services
- Maintain visual merchandise
- File warranty and insurance claims
- Identify customer needs and accept payment
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Issued receipts and processed refunds, credits or exchanges
- Opened and closed store independently and prepared nightly bank drop for manager
Education
2009 - 2010
Everest College
Medical Assistant
2008 - 2008
Paul Simon Chicago Job Corps Center
General Education Diploma
Skills
- Product Knowledge
- Customer Focus
- Leadership
- Fast Learner
- Hardworking
- Team Management
- Customer Support
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Languages
- Spanish — Native or Bilingual