I am a person who is energetic positive, proactive and always strive to achive the highest result. I have more than 4 years in F&B,3 years in retail management. Ability to work in high-pressure enviroment, adaptability, always want to learn and listen to gain more experience.
tháng 12 2022 - Present
-Develope business strategy to raise our customer's pool, expand store traffic and optimize profitability.
-Meet sake goals by training, motivating, mentoring and providing feedback to sale staff.
-Ensure high levels of customers satisfaction through excellent service.
-Complete store administration and ensure compliance with policies and procedures.
-Maintain outstanding store condition and visual merchandising standards.
-Report on buying trends, customer needs, profits etc
-Propose innovative ideas to increase market share
-Conduct personnel performance appraisals to assess training needs and build career paths
-Deal with all issues that arise from staff or customers (complaints, grievances etc)
-Be a shining example of well behavior and high performance
-Additional store manager duties as needed
tháng 1 2022 - tháng 12 2022
-Plan, open and set up 7 store in 2 month
-Customer service
-Ensure all store follow company standard,Collect data, customer feedback,
-Action plan for customer complain
-Store operation management:
-Store image: keep and maintain all store
-Inventory control and replenishment of good,
control assetment , equipment product
-Human resource management:
-Recruit and training, action plan
-Monitor the implementation of the company’s procedure policies and regulation by employee
-Control headcount, roster
-Drive sale target:
-Ensure that the sale budget is kept to
-Identify opportunities to increase customer satisfaction and sale.
-Perform sale follow up and initiate action to reach the sale target
tháng 6 2019 - tháng 1 2022
FASHION ADVISOR CUM CASHIER
-Customer Service:
-Greet, serve and advise customer giving the highest standard of customer service at all time
-Develope loyalty with our customer by building relationship through 1-2-1 personal shopper style approach to sale
-Demonstrate product knowledge on all categories and to have an awareness of current campaign, promotion.
-Introduce add on sale and achieve maximum sale potential in line with individual and department target
-Deal effectly with customer complaints by liasing with the line manager
-Keep in touch and take care of customer in special day
-Sale management:
-Know store sale target and sale information on daily and weekly
-Be conversant with selling system, cash, credit and exchange procedure
-Store image:
-Maintain the highest standard of housekeeping and retail standard within the store
HEAD CASHIER
-Cash management
-Payment procedure
-Provide service at cashier counter: red invoice, exchange, alteration…
-Control document
-Maintain strictly procedure in cashier counter to prevent lossing money
-Customer service:
-Handle customer complain, collect feedback about product
-Take care of VIP customer
-Control customer data
-Process online channel: zalo, online webisite
-Stock control
-Control stock of packing material, damage product, cog of alteration, uniform
-Inventory
-Human resource management
-Plan to train cashier to do all task, Action plan
tháng 6 2014 - tháng 5 2019
- Control stock and replenishment:
-Control cog of goods base on the formula to calculate the loss.
-Order good on Netsuit system, FIFO standard, COA,regulations on fire protection, food hygiene and safety
-Store image:
Follow system process to ensure product quality and image of system
-Human resource management
• Control cog of labor
• Train and schedule work, time attendance for employee
• Action and training plan for potential employee
- Customer service
• Follow customer service standard
I am a person who is energetic positive, proactive and always strive to achive the highest result. I have more than 4 years in F&B,3 years in retail management. Ability to work in high-pressure enviroment, adaptability, always want to learn and listen to gain more experience.
tháng 12 2022 - Present
-Develope business strategy to raise our customer's pool, expand store traffic and optimize profitability.
-Meet sake goals by training, motivating, mentoring and providing feedback to sale staff.
-Ensure high levels of customers satisfaction through excellent service.
-Complete store administration and ensure compliance with policies and procedures.
-Maintain outstanding store condition and visual merchandising standards.
-Report on buying trends, customer needs, profits etc
-Propose innovative ideas to increase market share
-Conduct personnel performance appraisals to assess training needs and build career paths
-Deal with all issues that arise from staff or customers (complaints, grievances etc)
-Be a shining example of well behavior and high performance
-Additional store manager duties as needed
tháng 1 2022 - tháng 12 2022
-Plan, open and set up 7 store in 2 month
-Customer service
-Ensure all store follow company standard,Collect data, customer feedback,
-Action plan for customer complain
-Store operation management:
-Store image: keep and maintain all store
-Inventory control and replenishment of good,
control assetment , equipment product
-Human resource management:
-Recruit and training, action plan
-Monitor the implementation of the company’s procedure policies and regulation by employee
-Control headcount, roster
-Drive sale target:
-Ensure that the sale budget is kept to
-Identify opportunities to increase customer satisfaction and sale.
-Perform sale follow up and initiate action to reach the sale target
tháng 6 2019 - tháng 1 2022
FASHION ADVISOR CUM CASHIER
-Customer Service:
-Greet, serve and advise customer giving the highest standard of customer service at all time
-Develope loyalty with our customer by building relationship through 1-2-1 personal shopper style approach to sale
-Demonstrate product knowledge on all categories and to have an awareness of current campaign, promotion.
-Introduce add on sale and achieve maximum sale potential in line with individual and department target
-Deal effectly with customer complaints by liasing with the line manager
-Keep in touch and take care of customer in special day
-Sale management:
-Know store sale target and sale information on daily and weekly
-Be conversant with selling system, cash, credit and exchange procedure
-Store image:
-Maintain the highest standard of housekeeping and retail standard within the store
HEAD CASHIER
-Cash management
-Payment procedure
-Provide service at cashier counter: red invoice, exchange, alteration…
-Control document
-Maintain strictly procedure in cashier counter to prevent lossing money
-Customer service:
-Handle customer complain, collect feedback about product
-Take care of VIP customer
-Control customer data
-Process online channel: zalo, online webisite
-Stock control
-Control stock of packing material, damage product, cog of alteration, uniform
-Inventory
-Human resource management
-Plan to train cashier to do all task, Action plan
tháng 6 2014 - tháng 5 2019
- Control stock and replenishment:
-Control cog of goods base on the formula to calculate the loss.
-Order good on Netsuit system, FIFO standard, COA,regulations on fire protection, food hygiene and safety
-Store image:
Follow system process to ensure product quality and image of system
-Human resource management
• Control cog of labor
• Train and schedule work, time attendance for employee
• Action and training plan for potential employee
- Customer service
• Follow customer service standard