Arief Irawan Customer Service Saya adalah seorang Customer Service Specialist, disamping itu saya juga menguasai Skill Komunikasi, Public Speaking, Customer Relationship Management, Desain Grafis, Marketing dan Social Media Management. Saya sangat tertarik dengan Human Behavior dan bagaimana uniknya manusia dalam melakukan sesuatu. Lembang, Bandung Barat, West Java, Indonesia [email protected] Pengalaman Kerja OktoberDesember 2023 Kopo, Bandung Kota, Jawa Barat Operator dan Customer Service Cookie Komunika Mengontrol transaksi digital di Software dan memastikan Transaksi berjalan dengan baik dan lancar. Melayani konsumen via chat dan telepon dengan ramah dan baik. Menerima komplain konsumen dan

development and provide benefits for the company I live in. Work Experience Area Sales Supervisor Sumatra PT Aromatik International ・Full-Time AgustusSekarang11 mos Medan, Kota Medan, Sumatera Utara, Indonesia - Achievment Target By Area Coverage - Coverage Area Medan, Aceh dan Batam - Develoment Product and New Open Outlet Project - Have a Relationship with Costumer - Develoment Product,Man power and coverage area - Create Demand Product Fragrance and plan for achievment growt - monitoring sale dan market analisys - achievment target by Brand Fokus - Coverage GT,MTI and Cosmetik Store, Horeca,Intansi Potensial Head Of Area • PT. Bayer Indonesia OctoberPresent -Handling Sales and promoto

Linjul Vishnu [email protected] and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Solid background in warehouse and logistics environments focused on clearing damaged items, maintaining accurate stock and verifying incoming shipments. Attentive to important details and accurate in processing paperwork and coordinating movements. Excellent equipment operation and inspection skills. Proven skills in receiving, moving and stocking merchandise. Efficient, accurate and hardworking team player knowledgeable about grocery stocking and rotation procedures. Dubai - United Arab Emirates Work

Estriani Pamungkas Kota Tangerang, Banten, Indonesia || [email protected] Lulusan D3 Manajemen Perpajakan yang mempunyai pengalaman dan pemahaman sesuai bidang yang ditempuh dipendidikan yaitu perpajakan dan juga mempunyai pengalaman dibidang administrasi. Pengalaman Kerja Staff Administrasi • PT Graha Dirgantara Servis DesemberAgustus 2023 | Tangerang, Banten Membantu customer mengatasi permasalahan dalam hal pengiriman barang Mengatur administrasi perusahaan dalam hal kontrak kerja, absensi, dan arsip dokumen perusahaan Membuat Faktur Pajak Melaporkan Pajak Menerbitkan Invoice Menjaga komunikasi dengan mitra perusahaan agar lancarnya kegiatan kerjasama perusahaan dengan mitra perusahaan Pendidikan Akademi Manajemen Bina Sarana Informatika Manajemen Perpajakan •Skil Microsoft Office Word Excel Bahasa

Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.

2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual

Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and