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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Software Project / Product Management
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
・
International Business/Trade/Commerce
Past
Reception @Doho Homestay2018 ~ 2024
・
Administration Staff, Resepsionis
Within one month
dan memberikan problem solving baik secara langsung atau untuk dikemudian hari agar kejadian serupa tidak terjadi lagi. ➢ Mengatur Rate serta availability kamar di OTA, Membuat Invoice, Chasier report. Menjembatani customer dengan Online travel Agents. Pendidikan SMK NEGERI 4 JEMBER tata niagaProjek Project Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh. Project Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh. Skil Word Canva Excel Publik Speaking Negosiasi PowerPoint Teamwork Customer Service Time Management Client Interaction mediation and conflict resolution Skill Organisasi Bahasa Indonesian — Bahasa Ibu
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
SMK NEGERI 4 JEMBER
・
tata niagaPast
客戶諮詢師 @忠訓國際股份有限公司2023 ~ 2024
・
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
・
環境教育與資源所Past
Team Leader @PT. CONCENTRIX SERVICE INDONESIA2019 ~ 2023
・
Administrasi
Within one month
Unemployed
・
Ready to interview
Interested in working remotely
6-10 years
Freelance Product Designer (Available for Contracts) @Self Employed2023 ~ Present
・
Senior UI/UX designer / Product designer
Within one month
Li-Chia Cheng UX & Product Designer | 5 years of creating meaningful experiences through research-driven design I’m James Cheng, a UX designer and strategist with a focus on designs that puts empathy and data at the forefront. My background in customer service has given me a unique take on balancing the needs of businesses and users. After completing a Masters in Human-Technology Interaction in Tampere, Finland, I’ve since worked in various agency and in-house roles across industries such as e-commerce, web3, healthtech, and fintech. My goal is to create digital experiences that
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Tampere University
・
Human Technology Interaction
Past
產品經理PM Product Manager @轉客來策略行銷顧問有限公司2020 ~ 2024
・
PM, 數據分析師, 廣告優化師
Within one month
售目標。 - 協助家電品牌配合季節檔期，挑品更換素材及受眾，上線第一個月ROAS達9.58。 微軟關鍵字廣告行銷客戶服務專員 Customer Service Specialist • 網訊電通 八月七月 2016・ 1 年 - 於任職第一個月就榮獲部門客戶服務滿意度第一名的成績。 - 累積半年電話客服經驗後
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Fu Jen Catholic University
・
企業管理學系
Past
Marketing @Sepreken Kitchen and Bar2018 ~ 2022
・
Sales and Marketing Specialist
Within one month
Christian Frengki Amping Experienced sales and marketing professional with a proven track record of achieving and exceeding sales targets. Strong leadership skills and the ability to motivate a team to achieve organizational goals. Flexible and adaptable to change, with a focus on customer service excellence. Known as an effective communicator with good negotiation skills. Always ready to take on new challenges and grow in career. Jakarta, Indonesia Pengalaman Kerja Marketing • Sepreken Kitchen and Bar AprJan 2022 Develop a program for each event including promos that will be carried out in the next year. Digital
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
STIE YKPN Yogyakarta
・
management
Past
多媒體設計師 @電波澎澎有限公司 Dianbo Po Po2023 ~ Present
・
Creative design、資深設計 Senior design、Visual design
Within three months
宣傳廣告及影片設計 3. Content creators 個人主頁優化及每週主打宣傳頁面設計 4. 公司企業形象 branding guideline 統整設定 Collaborating with South African Marketing and Customer Service teams to provide diverse content creation and audience engagement support, including social media material, newsletters, and video editing. INFLOWW (Remote) Marketing Visual Designer in Online CRM Systems Industry, Apr 2022 ~ Dec 2022 為當時即將推出的數位產品做SEO行
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
New York Institute of Technology NYIT
・
Computer Arts and Technology
Past
Admin E-Commerce dan Store Leader @PT Luby Abadi Mandiri2021 ~ 2023
・
Administrator and Customer Service Specialist
Within three months
Anisya Riswanti Admin E-Commerce Saya lulusan Business Management & Marketing dengan pengalaman kerja sebagai Staff Administrasi Penjualan/E-Commerce selama 6 tahun marketplace yang digunakan seperti Shopee, Tokopedia, Lazada, Blibli, Bukalapak dan Akulaku, serta berpengalaman mengelola Toko Retail selama 1 tahun, terbiasa dengan melayani customer dan dapat menggunakan sistem Point Of Sales (POS), Intacs, Accurate Online dan Microsoft Office. Jakarta Utara, DKI Jakarta, Indonesia https://www.linkedin.com/in/anisya-riswanti/Pengalaman Kerja Admin E-Commerce dan Store Leader • PT Luby Abadi Mandiri MaretSeptember 2023 | Jakarta Utara, DKI Jakarta, Indonesia Mengelola
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Sekolah Menengah Kejuruan SMKN 12 Jakarta
・
Pemasaran
Past
行銷企劃專員 (約聘實習) @新加坡商邁盛絡國際企業有限公司 Maxonrow2019 ~ 2019
・
主管特別助理、財務分析／財務人員、行銷企劃人員、活動企劃人員、網站行銷企劃
Within one month
(Ike)Wen-Cheng Huang the Chairman's Assistant Taipei City, Taiwan 有將近10年的經營管理經驗，在台灣外商YMCA，擔任國際英語教師一 職，之後以職務資歷，以及Native English Speaker的能力，在雙連幼兒園擔任外師講師 的組長。2018考取政治大學商學院的International NBA。就學期間2018~2021就讀期間，半工半讀擔任教
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
國立政治大學
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Project Leader | Sr. Automation Test Engineer
Zealogics Inc
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Open to opportunities
Professions
Project / Product Management, QA / Test Engineer, Technical Support
Fields of Employment
Cyber Security, Information Services, Software
Work experience
More than 15 years work experience (10-15 years relevant)
Management
I've had experience in managing 1-5 people
Skills
Languages
Chinese
・
Native or Bilingual
English
・
Fluent
Job search preferences
Positions
SR. Software QA Engineer
Job types
Full-time
Locations
Taiwan
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Feng Chia University
Major
William Lu
Tainan, East District, Tainan City, Taiwan
+886922596190
[email protected]
https://www.linkedin.com/in/william-lu-45024a36
Versatile and results-driven professional with over 12 years of comprehensive experience in Software Quality Assurance, Leadership, and Customer Service. Accomplished Senior Automation Test Engineer and Project Leader at Zealogics Inc, celebrated for leading teams to automate test processes, resulting in a 30% reduction in operation time and resource consumption. Proven track record at Trend Micro, spanning 12 years and 9 months, showcasing mastery in module management, diverse testing methodologies, and top-tier customer service as a Senior Customer Service Engineer. Adept in project planning, test automation, and effective communication, consistently delivering exceptional results.
工作經歷
Project Leader | Senior Automation Test Engineer • Zealogics Inc
五月 2023 - Present | Taipei, Taiwan
- Key Achievements:
Led a test automation team, reducing operation time by 30% within 2 months.
Successfully delivered automation projects on time with exceptional quality.
Responsibilities:
Pivotal role in the successful delivery of automation tasks.
Assess, analyze, and communicate risks and status to customers.
Streamline processes between clients and team members.
Conduct comprehensive reviews of automation flows.
Drive cross-functional collaboration between management, QA, and RD teams.
Identify and reduce project risks, proactively identifying enhancement opportunities.
Build and nurture relationships with client-side teams.
Collaborate with management to ensure full-cycle project deliverables.
Senior Quality Assurance Engineer | Senior Customer Service Engineer • Trend Micro
五月 2010 - 一月 2023 | Taipei, Taiwan
- Key Achievements:
Ensured software quality throughout the development lifecycle.
Influenced the design of test hooks for improved user experience.
Identified and resolved critical defects in software coding, contributing to timely issue resolution.
Led comprehensive reviews of automation flows, defining strategic scopes for automation.
Collaborated with support teams to provide technical support, resolving issues related to software products.
Reviewed product requirements from a customer perspective, providing feedback to development teams.
Created and maintained documentation and knowledge base articles, facilitating knowledge sharing, and reduced 20% of support calls.
Responsibilities:
Actively participated in the entire software development lifecycle, conducting various tests.
Worked closely with developers to improve the user experience of new and existing product features.
Conducted troubleshooting and bug investigation, ensuring accurate and timely issue resolution.
Created test plans/cases/specs, automated test cases using Python, and led testing efforts.
Collaborated with cross-functional teams, ensuring successful project execution.
Built and nurtured relationships with management, QA, and RD teams on the client side.
Proactively collaborated with management to ensure full-cycle project deliverables.
Firmware Engineer • Tatung
四月 2006 - 四月 2010 | Taipei, Taiwan
- Key Responsibilities:
Developed firmware for LCD TVs, ensuring smooth operation.
Collaborated with cross-functional teams for seamless integration.
Analyzed and optimized firmware performance implemented new features.
Identified and resolved firmware-related issues, conducted testing and validation.
Created technical documentation, provided technical support.
學歷
Feng Chia University
Field of study • Apr 2018 - Jan 2020
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
技能
- python
- Manual Testing
- Automation Testing
- Quality Assurance
- Leadership + Management
- Customer Service
- Communication
- C
- C++
- Shell Script
語言
- Chinese — 母語或雙語
- English — 進階
William Lu
Tainan, East District, Tainan City, Taiwan
+886922596190
[email protected]
https://www.linkedin.com/in/william-lu-45024a36
Versatile and results-driven professional with over 12 years of comprehensive experience in Software Quality Assurance, Leadership, and Customer Service. Accomplished Senior Automation Test Engineer and Project Leader at Zealogics Inc, celebrated for leading teams to automate test processes, resulting in a 30% reduction in operation time and resource consumption. Proven track record at Trend Micro, spanning 12 years and 9 months, showcasing mastery in module management, diverse testing methodologies, and top-tier customer service as a Senior Customer Service Engineer. Adept in project planning, test automation, and effective communication, consistently delivering exceptional results.
工作經歷
Project Leader | Senior Automation Test Engineer • Zealogics Inc
五月 2023 - Present | Taipei, Taiwan
- Key Achievements:
Led a test automation team, reducing operation time by 30% within 2 months.
Successfully delivered automation projects on time with exceptional quality.
Responsibilities:
Pivotal role in the successful delivery of automation tasks.
Assess, analyze, and communicate risks and status to customers.
Streamline processes between clients and team members.
Conduct comprehensive reviews of automation flows.
Drive cross-functional collaboration between management, QA, and RD teams.
Identify and reduce project risks, proactively identifying enhancement opportunities.
Build and nurture relationships with client-side teams.
Collaborate with management to ensure full-cycle project deliverables.
Senior Quality Assurance Engineer | Senior Customer Service Engineer • Trend Micro
五月 2010 - 一月 2023 | Taipei, Taiwan
- Key Achievements:
Ensured software quality throughout the development lifecycle.
Influenced the design of test hooks for improved user experience.
Identified and resolved critical defects in software coding, contributing to timely issue resolution.
Led comprehensive reviews of automation flows, defining strategic scopes for automation.
Collaborated with support teams to provide technical support, resolving issues related to software products.
Reviewed product requirements from a customer perspective, providing feedback to development teams.
Created and maintained documentation and knowledge base articles, facilitating knowledge sharing, and reduced 20% of support calls.
Responsibilities:
Actively participated in the entire software development lifecycle, conducting various tests.
Worked closely with developers to improve the user experience of new and existing product features.
Conducted troubleshooting and bug investigation, ensuring accurate and timely issue resolution.
Created test plans/cases/specs, automated test cases using Python, and led testing efforts.
Collaborated with cross-functional teams, ensuring successful project execution.
Built and nurtured relationships with management, QA, and RD teams on the client side.
Proactively collaborated with management to ensure full-cycle project deliverables.
Firmware Engineer • Tatung
四月 2006 - 四月 2010 | Taipei, Taiwan
- Key Responsibilities:
Developed firmware for LCD TVs, ensuring smooth operation.
Collaborated with cross-functional teams for seamless integration.
Analyzed and optimized firmware performance implemented new features.
Identified and resolved firmware-related issues, conducted testing and validation.
Created technical documentation, provided technical support.
學歷
Feng Chia University
Field of study • Apr 2018 - Jan 2020
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
技能
- python
- Manual Testing
- Automation Testing
- Quality Assurance
- Leadership + Management
- Customer Service
- Communication
- C
- C++
- Shell Script
語言
- Chinese — 母語或雙語
- English — 進階