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Lucas Chang Group Product Manager As a Group Product Manager with 5 years of experience in product management and 7 years in product development, I possess outstanding skills in product planning and execution to address user pain points. I have a strong ability to organize collaborative processes and solve complex problems, from strategizing and roadmapping to driving MVP initiatives, accumulating extensive experience in product development from concept to launch. My Website: https://hylucaschang.wixsite.com/profile Skill Product Planning Strategy and roadmap Business model analysis User research Data insight analysis Product prototyping Product

劃不同數位文件，強調協作和分享協助團隊快速有效溝通。改善內部營運流程，提高合作效率，並解決設計交付的問題。 Professional Skill Design Strategy / Design Thinking User Research / Product Planning UIUX Design / Wireframing / Flow Design Figma / Adobe / Keynote / Xmind Academic & License 世新大學 - 公共暨廣告學系 TOEIC 多益英語測驗 - 金色證書 890 分

Abby Tsao 8-year background in user-center design, covering user research, concept generation and usability testing. 1. Mentor UI/UX designers on the team. 2. Plan and lead user research (surveys, user interviews, workshops, etc.) to observe pain points and gather user requirements. 3. Plan and lead workshops with key stakeholders to gather business requirements. 4. Advocate user experience in internal scrum team to ensure the usability, viability, and feasibility of designs. 5. Develop product wireframe and prototypes, oversee its implementation throughout product life cycle. 6

機會，也期許自己可以更朝向服務產品邁進下一步 。 UIUX整理 https://wodermaya.webblize.com/ 參與開發產品 https://webblize.com 專長與技能 User Research ． Interaction Design ． Branding Design ．Figma Prototype． RWD Web Design 經歷： UIUX Designer webblize由0-1產品設計經驗，從初期的用戶需求彙整，功能開發討論到流程設計到figma Prototype製

design documentation to ensure frictionless implementation. • Facilitated design critiques and sharing sessions to cultivate a thriving design culture and drive continuous improvement. Sr. Product Designer Citrix AprJan 2020 Santa Clara, California • Led heuristic audits for XenMobileTM products, enhancing visual aesthetics and improving usability holistically. • Engaged in user research and usability testing throughout the product lifecycle, ensuring user goals were aligned and resolved. • Collaborated cross-functionally throughout the product lifecycle, encompassing requirement scoping, wireframing, and final design deliveries across multiple XenMobileTM apps. • Participated in hackathons to reimagine the future product experience, earning "Best Product Demo

to meet the schedule. Project Document : Write and deliver product test plans, reports, user guides to clients and organize dev guides for internal teams. Customer Support : Assist 15-member online/on-site customer support. I was the 2 nd guard for reports. I give users user guides for troubleshooting and log diagnosis to track bugs. Lead users solve problems or dispatch on-site supporters based on analysis. Make sure the response in 2-hour online leading or 4-hour dispatching. User Research : Statistics of the monthly transactions, tracking the contribution of products

operation needs, and integrating data from game platforms. Design dashboards to provide real-time data tracking and analysis to facilitate future product and operational decisions. Assessed the implementation of emerging technologies such as XR and AI within gaming contexts. Advisor Starworks Incubator, JulNow Collaborated with government, industry, and academic incubation units to guide e arly-stage entrepreneurs or startups in the aspect of user research and software development. Assisted in identifying the target audience and their pain points through qualitative or quantitative research. Provided information/advice in adopting cost-effective digital ...