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SLAs. Provide lead support to service management analysts in managing day-to-day services. Provide priority support for VVIP users, Preparing weekly,monthly and annual meeting report submissions are part of my task. JanuaryOctober 2021 Service Desk Manager / Project Manager Taylor's University Malaysia As a service desk manager, I am responsible for managing the daily operations of the service desk and monitoring ITSM. Team management is part of my job. The service desk team consists of 16 members, representing the team to other stakeholders and helping to ensure that the service desk is

Clinical chemistry Analyzer-c311,c501,c503,c701. Remote Service, Server connection-Cobas Link. Pre&Post-analytical system-p471, p612, p501. Instrument Teach-in, Performance Check. Automation CCM equipment. Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan. Customer Service Operation Training. Troubleshooting & Maintenance Training. Maintenance Short Guide P roduction. Build Customer Trust and Emotional Relationship. Maintenance & Troubleshooting Service. Phone/Remote Support Skills. On call service, Complaint Handling. Responsibility, Customer Care, Key Account Management. Key Account：HCH, CGMH-Taoyuan, CGMH

A & K Energy Conservation Founder & CEO • City, US • [email protected] A&K Energy is a leading full-service energy management company. we offer Electrical Services, Electric Vehicle Charging Stations, Customized Lighting Solutions, Energy Management services. Through our team of valued employees, we are committed to earning the TRUST of our family of customers by focusing on total customer satisfaction. Work Experience A & K Energy, A & K Energy Conservation, Mar 1967 ~ Present A&K Energy Conservation is a Full Service, Nationwide, Lighting Maintenance Contractor founded inAKEC offers complete interior and exterior Lighting Solutions including Maintenance

Customer & People Management Effective performance planning for self and team and time management and skill to self-organize • Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations Handle escalations for the team • Work as a Single point of contact for all non-ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues • Timely closure of all processes and other requirements for self and Team • To lead a team's available resources in order to deliver a quality service to customers in line with agreed service standards. •...

efficient knowledge transfer between team members and stakeholders Develop and maintain automation systems utilizing Google Sheets and Google Apps Script JunePresent Data Specialist • Vaco Successfully led a team of 5+ junior data analysts in executing over 30 analytical projects and generating routine reports, resulting in a 15% improvement in service quality and a 20% increase in team productivity. Streamlined operations by automating 10+ reporting processes using Google Sheets, BigQuery, and Google App Scripts, leading to a 25% boost in team efficiency. Created 50+ strategic analyses, dashboards, and periodic reports using Google Sheets, BigQuery, and Looker

Import and formulate Specification for API Automation Test increasing 50% testing performance AWS Cloud Architect Design Software Product Manager Software Architect and Design Junior RD Training CTO / Cloudpe Corp. AugSep 2017 Directly managing a team size of 15+ RD Engineers for 2 products, one is live streaming service for online training system, and the other is web base realtime conference service. Familiar with Video and Audio Streaming, CDN, RTMP, HLS..etc, leading to build a self host live streaming service that includes VOD platform, streaming server, streaming client and app. This system apply

and other industries. Gina has proved to be an exceptional expert when working along with stakeholders. She regularly at top industry events as a keynote speaker on business transformation and marketing and represents companies' interests in tenders and international business conferences. Fields Business Transformation Project / Product Management Digital Marketing Strategy Skills Business Strategy Program Management Business Transformation Brand Positioning Strategies Languages English - Native or Bilingual Russian - Native or Bilingual Work Experience MarchPresent Business Strategy Consultant Self-employed London Optimised customer service and operational processes: CRM, UX and the customer service improvement for a real estate company