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implementation. - Designed tokenomics, membership structure, and utility tokens for TT Farm. - Managed operational costs and crafted post-launch marketing strategies, following a comprehensive one-stop flow approach for the dApp. Industry Background: - Collaborated extensively with Product Managers, Marketing, and Engineering professionals across various roles. Product Operation Associate Manager • ThunderCore JuneDecember 2022 Main Achievements Significantly boosted crypto wallet Daily Active Users (DAU) from 350+ to 80,,800%) in just one year by implementing a Referral mechanism. I have implemented various strategies to sustain and enhance the growth rate. Utilized Push notification...

team collaboration, and in-depth market research. 通過調查、跨團隊會議和深入市場研究，為機構投資者量身定制產品，滿足其獨特需求 · Proficient in API integration and user interface design and optimization. 在API整合和用戶界面設計方面表現出色 六月五月 2023 Internal Systems Product Manager • EMQ, Inc · Optimized internal accounting systems, delivering innovative solutions primarily benefiting treasury and accounting teams. 優化內部

Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations • Zendesk JanuaryJune 2023 | Boston, MA As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs. Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence. Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities. Directly engaged

entities, wireless cellular hardware box integration to multiple automotive OEM vehicle models, and full-feature-set enterprise B2B cloud solution integration into client customer booking systems. . Boosted product offerings by spearheading creation of Phase II TaaS robotaxi solution . Positioned company for market entrance by overseeing analysis and design of Urban-Air-Mobility services solution . Reduced company risks by discovering and planning additional B2B service lines . Enhanced development and product sales efficiency by executing on company'strategic plans Satellite & Terrestrial Wireless CDN Holding Company Executive GM/Co-Founding Team • GeoParking Technologies, Inc JanuaryPresent Building as

visits), agenda creation, action tracking. • Support Chief of Staff through virtual leadership to + through direct and extended team members • Lead/own employee engagement for 250+ local employees: lead a team of 15 cross-functional volunteers to manage events and activities, ensuring alignment with overall employee engagement strategy, which has led to increase in engagement scores YoY. Act as key Employee Engagement lead for worldwide PS organization, providing guidance on strategy, budget, communications, and best practices. • Successfully led a company-wide, large scale Tier-1 external event through planning, development, & execution, resulting in one of

. Salt Lake City, UT, USA [email protected] Leadership Change Management Mission Alignment Influential Communication People Development Finance Strategic Prioritization Budget Development & Management Cash Flow Management Bookkeeping Process Systems Development Financial Controls Workflow Automation Resource Optimization Work Experience IVY CORRECTIONAL MEDICINE | Salt Lake City, UT Director of Business Operations | DecemberPresent Special Projects Lead | JuneDecember 2023 INTERMOUNTAIN CHRISTIAN SCHOOL | Salt Lake City, UT Director of Finance and Operations | NovemberJuly 2023 myXP | Salt Lake City, UT Operations Support Specialist | JanuaryMarch 2021 Education DAVIDSON COLLEGE Bachelor's of Science in Mathematics |Concentration on Computer Science Applications

. -- Directed 3 testers to streamline UAT and established hybrid project governance with Agile when the MVP project in Shanghai, China. -- Developed insightful Management Information (MI) reports and provided crucial data for informed decision-making. -- Analyzed customer behaviors for sales campaigns, contributing to the customer lifecycle management (CLM) strategies. -- Orchestrated sales pipeline optimizations via data-driven strategies resulting in a 10% increase in lead conversion rates. IT Consultant - Business Intelligence and Business Analysis • FDM Group OctDec 2023 Enhanced decision-making for clients, such as HSBC and Citi, by utilizing data analytics with Python, SQL, and Power