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implementation. - Designed tokenomics, membership structure, and utility tokens for TT Farm. - Managed operational costs and crafted post-launch marketing strategies, following a comprehensive one-stop flow approach for the dApp. Industry Background: - Collaborated extensively with Product Managers, Marketing, and Engineering professionals across various roles. Product Operation Associate Manager • ThunderCore JuneDecember 2022 Main Achievements Significantly boosted crypto wallet Daily Active Users (DAU) from 350+ to 80,,800%) in just one year by implementing a Referral mechanism. I have implemented various strategies to sustain and enhance the growth rate. Utilized Push notification...

team collaboration, and in-depth market research. 通過調查、跨團隊會議和深入市場研究，為機構投資者量身定制產品，滿足其獨特需求 · Proficient in API integration and user interface design and optimization. 在API整合和用戶界面設計方面表現出色 六月五月 2023 Internal Systems Product Manager • EMQ, Inc · Optimized internal accounting systems, delivering innovative solutions primarily benefiting treasury and accounting teams. 優化內部

Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations • Zendesk JanuaryJune 2023 | Boston, MA As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs. Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence. Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities. Directly engaged

entities, wireless cellular hardware box integration to multiple automotive OEM vehicle models, and full-feature-set enterprise B2B cloud solution integration into client customer booking systems. . Boosted product offerings by spearheading creation of Phase II TaaS robotaxi solution . Positioned company for market entrance by overseeing analysis and design of Urban-Air-Mobility services solution . Reduced company risks by discovering and planning additional B2B service lines . Enhanced development and product sales efficiency by executing on company'strategic plans Satellite & Terrestrial Wireless CDN Holding Company Executive GM/Co-Founding Team • GeoParking Technologies, Inc JanuaryPresent Building as

visits), agenda creation, action tracking. • Support Chief of Staff through virtual leadership to + through direct and extended team members • Lead/own employee engagement for 250+ local employees: lead a team of 15 cross-functional volunteers to manage events and activities, ensuring alignment with overall employee engagement strategy, which has led to increase in engagement scores YoY. Act as key Employee Engagement lead for worldwide PS organization, providing guidance on strategy, budget, communications, and best practices. • Successfully led a company-wide, large scale Tier-1 external event through planning, development, & execution, resulting in one of

Higgs Tech. 希格斯 2020//04 For Product Planned and built up the B2B2C service with teams, which included the back office for business operations, and the mobile web and APP as the portal site for their end players. Familiar with SAAS-like model integrated by microservices covering modules sign-up, login, permission, payment, order placement, finance, CRM, CS, marketing, report, and API integration. Outlined product roadmap and planned and prioritized product backlog based on granularity , dependency, and specific business strategy . Analyzed requirements and system architecture , interviewed customers, designed wireframe...

team of 11 in growing the brand to over 30,000 customers. • Brokered a key partnership with the largest hair care distributor in the USA (TWT) and took their 30-year retail business online. This more than doubled their overall revenue and ours. • Oversaw the overall brand strategy for Beverly Lane / HXB women's online apparel & beauty divisions. • Lead in the creation of new strategies to distribute apparel via video, social media & chat platforms. • Directed the UI/UX design team for mobile & web. • Created new interactive initiatives to involve crowdsourcing not only