張育銘 Chang, Yu-Ming Technical Product Manager / Proxy Product Owner with 5-year development and business analysis experience Work Experience Technical Product Manager / Proxy Product Owner (Remote) • Innova Solutions / Optum DecemberPresent This role requires communication with Product Owner, Product Manager, Designer, Developers, and Customer Service in the US. Data is exchanged among multiple applications in the format of XSD/XML. Our product was launched to market ahead of schedule by the end of December,I did the following to facilitate product development internationally Communicated product roadmap with development team and stakeholders Collaborated
Information Desk Receptionist @West Jefferson Medical Center
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2014 ~ 2017
Customer Service Representative
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Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for
IT Business Analyst / Project manager / Project Coordinator / Manager / Staff IT
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reference. 11. Perform the role of project implementer in planning, testing and superadmin the implementation of Magic Soft, Saris, RunSystem and Odoo ERP. 12. Supervise and evaluate the performance of IT team subordinates and make KPIs on the performance results of TIM IT. 13. Manage and supervise IT administration and documentation. 14. Became a member of the whistle blowing system team for 2 years. 15. Plan, propose and run projects using Google Cloud Datacenter as the implementation of DRC and DRP ERP projects. 16. Responsible ...
development across various SDLC methodologies (Agile-Scrum, SAFe, Waterfall), project management, technical writing, and manual testing. Skilled in event organization. Taipei, Taiwan Work Experience IT Consultant • Global IT Connections MarchApril 2024 Roles: BUSINESS ANALYST Provided expertise in the following areas: • Business Process Analysis • User Story Creation • Release Management • Documentation QUALITY ANALYST • Provided expertise in both web and mobile app manual testing • Documentation Business System Analyst • Innova Solutions Taiwan AugustApril 2024 Roles: SCRUM MASTER • Led Stand-up meetings and collaborative sessions for Taiwan Team and contributed to effective communication and teamwork. • Provided support to the Product Owner by
Production Engineer @Alltech Engineering Finishes (高科工程塗裝)
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2023 ~ 2024
研發職
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林瑞彬 1.Focus primarily on the development of photoresist for use in flat panel displays, as well as developing new products meeting specified requirements for mobile, laptop, or TV applications. 2. Provide regular updates on development and improvement progress to clients, including explanations and discussions, while attending meetings with customers to promote our products and maintain relationships. 3. Offer effective suggestions to customers experiencing issues with our products or other related problems, and generate technical documentation for new development projects. 4. Conduct follow-up testing according to customer requirements during product