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My leadership and managerial prowess shine through my diverse workplace experiences. Business & Project Management Experience: 2 years as a Project Manager 2 years as a Sales Manager/Project Manager (ODM/OEM) 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy) Supply Chain Management Experience: 4 years as a Supply Chain Management Planner 2 years in Customs 3 years in Logistics Management Customer Service Management Experience: 5 years as a Customer Service Supervisor (Managing a team of 5-8 individuals) Key Attributes: Rich project management experience, adept at coordinating internal operations and managing

Salesforce Sales & Service Cloud. Education Duration University Major DegreeHanoi University of Science and Technology (HUST) Information System Good Working History Duration Company Department PositionPresent One Mount Group Enterprise Solutions Salesforce Senior SpecialistNF Software Software Development Salesforce DeveloperOlbius JSC Software Development Java Technical Leader Certification Certification Type Provider Release Date Service Cloud Consultant Salesforce Dec 2023 Platform Developer II Salesforce May 2023 Administrator Salesforce Dec 2022 Platform Developer I Salesforce Sep 2022 Pragmatic Scrum (Scrum Agile) hocvienagile.com Aug 2019 Language Skill Language Reading Listening Speaking Writing English Good Good Intermediate Intermediate Working Records Salesforce Sales & Service Cloud - One

@gmail.com Skills Certifications ISTQB Foundation Level Certification Oracle cloud Infrastructure Foudations 2020 Associate Oracle Autonomous Database Cloud 2020 Specialist Certied SAFe 4 Devops Practitioner Oracle Database 11g : SQL Fundamentals Strengths Dedicated and responsible Flexible and easily adoptable Good communication skills Quick Learner Competencies I ncident and Problem management Application Support Customer Service Management Operations Setup Escalation management Test Management ITIL foundation Tools & PL Office 365 Microsoft Excel, Powerpoint, word Jira Confluence ServiceNow Windows server/Administration Active Directory Linux Work Experience SAWTEST, Lead Engineer, February 2021 ~ August 2023 Client: Microsoft(Qualcomm), Lenovo(MTK), MediaTek, Vivo , OPPO Locations

Pesanggrahan, South Jakarta, Indonesia Anwar Solehudin An Experienced Contact Center professional with almost 6 years of hands-on experience. Strong in contact center operation specialized digital customer experience management with a demonstrated history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations). https://www.linkedin.com/in/anwar-solehudinContactWORK EXPERIENCE Customer Service Supervisor • Hijra Bank NovemberPresent - Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations) - Monitor agent

employee/ customer relationships. AugustJanuary 2013 Groom/ Trainer • Flying W Ranch I managed an upper level competition barn where I groomed , handled and prepared 30 plus equine athletes. I assisted with veterinary care, farrier care and trained and groomed for in-house training clinics as well as traveled with our team across several states. I learned an incredible amount of valuable skills in just over 5 years. MayAugust 2001 EducationUniversity of Tennessee Animal Science Skills Equine Therapy Equine Management Vaccinations Animal Welfare Equine Health Checks Customer Service Management Client Relations Languages English — Native or Bilingual

張惟鈞 Mike Zhang 29歲，6年專案經理經驗．役畢 專案經驗： －資訊分析整合及設計 －網站、客製系統、APP、動畫 善於溝通： －需求訪談解析、敏銳情緒洞察 －跨部門鏈結聚焦 解決與處理問題： －客戶想/要什麼、客戶情緒處理 －時程延宕、內部成本控管 專案管理Project Manager 台北

FAISAL ALI SAYED Sales & Marketing PR & Event Management Al Nahda - Sharjah - UAE Extensively experienced professional with 6+ years of sales, production, event management, logistics coordination, customer service, and administration experience. Consistent ability to train, coach, and motivate Sales Representatives. Proven skills in people management and ability to manage performance and motivate staff. Seeking managerial assignments & responsibilities in the field of Sales, Marketing, Business Development, and Administration & Training with a growth-oriented organization of repute to utilize skill sets effectively/[email protected] Valid Driver's License Work Experience Direct Sales Supervisor