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the development lifecycle. Influenced the design of test hooks for improved user experience. Identified and resolved critical defects in software coding, contributing to timely issue resolution. Led comprehensive reviews of automation flows, defining strategic scopes for automation. Collaborated with support teams to provide technical support, resolving issues related to software products. Reviewed product requirements from a customer perspective, providing feedback to development teams. Created and maintained documentation and knowledge base articles, facilitating knowledge sharing, and reduced 20% of support calls. Responsibilities: Actively participated in the entire software development lifecycle, condu...

the product's ideation. I helped define the strategic direction by effectively communicating the value proposition across stakeholders. Additionally, I spearheaded the design process for the inaugural box set, establishing the ZiHAP Standard for quality educational content. With the experience of switching mindsets into that of a product manager, I gained a profound understanding of the entire product development process, which will be invaluable as an iOS developer responsible for translating product requirements into functional, user-friendly mobile applications. iOS Developer • EasyVR • HK Project-based MarchMay 2022 EasyVR iOS App that enables the viewing and editing

functionalities in the Kotlin-based app, resulting in a significant improvement from a average 50% crash-free user metric to more then 90% and Successfully achieved a 30% improvement in app performance, resulting in faster load times and enhanced user satisfaction. - Collaborate with cross-functional teams, including designers and product managers to understand requirements and implement solutions that enhance sales transaction processes and app performance. - Conduct research on the latest technologies and tools suitable for project implementation. - Regularly reviewed and addressed reported issues, bug fixes, and feature requests to maintain the application's functionality. Tech Stack

Reza Firdaus S. Kom Reza Firdaus is a highly experienced IT professional with a strong background in IT Infrastructure, Project Management, Product Management, and Scrum Master. With 7 years of experience in IT Infrastructure and 5 years of experience in Project Management and Product Management, Reza has honed his skills in managing complex technical projects, leading cross-functional teams, and overseeing IT operations. As a Scrum Master, Reza has a proven track record of guiding agile development teams to deliver high-quality products on time and within budget. With a focus on continuous improvement, Reza is

to effective communication and teamwork. • Provided support to the Product Owner by facilitating Sprint Retrospective Sessions, ensuring continuous improvement and team reflection. • Involved in Program Increment and Iteration Plannings and Demo sessions. BUSINESS SYSTEM ANALYST • Partnered with Product Owners and Operations team to define and document business requirements, identify issues, and propose process improvements. • Facilitated Backlog Grooming/Refinement Sessions, ensuring: - 100% team alignment on prioritized requirements and timeframes. - Clarity on User Stories documented in Jira and Rally - Collaborative discussion and agreement on Acceptance Criteria with Development and Product Teams. • Involved in Design reviews

@gmail.com 📞Skills Tech Stack Angular TypeScript Java PHP MS SQL REDUX HTML5 NPM GIT CSS Linux Swift Work Experience Senior Engineer • 旭聯科技(SUNNET Inc.) JanNow Phase~2022): Overall Summary: I contributed to the maintenance and development of AngularJS and Angular e-learning products, providing technical support to clients and resolving their issues. Specific Responsibilities: Clarified client issues, ensuring a thorough understanding of their needs and requirements. Identified and resolved system bugs to ensure stable product operation. Evaluated and provided effective solutions for customized functionalities, meeting client requirements. Assisted

Platform • Main responsibilities are managing the technical program management team (which includes the scrum team and technical program managers), and be the senior Agile Coach. API Management • Manage internal and external APIs along with documentation. • Accountable for managing cross-functional APIs and lead all aspects of assigned client product feature delivery. • Responsible for being the bridge between Commercial, Product, and Engineering teams. Software Development Manager / Agile Coach • Cloud Interactive NovemberMarch 2021 | Taipei, Taiwan Responsibilities: •Software industry: Web and mobile •Main responsibilities were to manage the software engineering team, act as the lead Scrum Master, and