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Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.

product covering in East Asian region and worldwide. Work Experience Sustaining/NPI Engineering Program Manager • Foxconn Industrial Internet - Cloud Network Technology Singapore Taiwan Branch OctoberPresent ● Lead 2 TPE Sustaining EPMs and 4 Tianjin GPE(Global Product Engineer) to maintain 14+ servers by JDM model with H customer successfully, and achieved a high customer satisfaction rate. ● Lead 3 Tianjin EPMs to develop 3 new servers by ODM model with A/N customers and white box server successfully. Successfully implement 1st US A customer server project to NPI build in Taiwan Hukou factory.

advanced applications such as face beauty and object tracking. Feature Product Manager & Software Engineer • 聯發科 AprilPresent | Taipei, Taiwan As a highly skilled software engineer and feature product manager, I spearheaded the design and coordination of the camera bokeh flow, collaborating with cross-functional teams to achieve high customer satisfaction. My analytical thinking and problem-solving skills were recognized with a vAward, and I also played a key role in multiple camera development projects, utilizing my expertise in C++ and Android. Beyonds FPM's part, I also take a role on multiple camera development

act as a bridge between business/RD and customers, and assist customers in dealing with technical problems in a language that customers understand, so as to ensure that customers can use the company's products normally. 2. Carry out routine after-sales service (such as: visiting foreign customers, understanding product status and handling customer complaints) 3. Handle and improve the abnormal situation encountered by customers, thereby improving customer satisfaction 4. Assist the business to deal with the technical problems of product-related applications proposed by customers, and provide customer technical support services 5. Assist

on E-commerce, FMCG and healthcare field. [email protected]｜Objective Responsibilities and Achievements Paid Search specialist from an agency background s uccessfully drove revenue growth for KA clients by formulating both online and offline marketing strategies, ensuring KPI achievement. Proactively managed client services, maintained strong customer relationships, and collaborated closely with clients to discuss market trends and product positioning. Future Trends Driven by growing policies awareness increasing, we focus on enhancing private domain traffic management. Given LINE's dominant role as a key platform for private domain traffic in Taiwan, enhancing user engagement

/Pawbo/Xplova/IEI Corp./NCCU/Docomo Digital/SKPOS/AROMASE etc. Managed over 50 accounts in various industries. Over 92% long-term customers renewal rate inGoogle/FB/Yahoo/Line/Criteo/Yandex ads manager Boosted key account customer satisfaction resulting in 5.upselling annual budget by 30% Enquiries increased by 15% on second month (the client for students enrollment) Collaborated with cross-functional teams to offer better requirements gathering 想上廣告, Account manager, Sep 2016 ~ Dec 2017 primary clients: Rakuten kobo/Formosa eyewear

Lumpur, Malaysia Skincare brand Co-Founder •Developed a new brand go-to-market strategy. •Set up a marketing role map. •Increased organic reach by 200% within 4 months. •Ran online ads increased the avg. order value 1.8 times (from MYR90 to MYR160) •Optimized e-commerce website, improved bounce rate from 83% to 61% •Planned VIP membership and provided excellent customer service, increased Return Customer Rate from 21% to 48% (organic traffic without Ads) •Average customer satisfaction rate: 95%, repurchased rate 33% Digital Marketing Manager • Tsai Yi Technology International Sdn Bhd M...