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of Advertising Monetization SaaS Solutions through diverse strategies: email marketing, Linkedin campaigns, online/offline events, and local sales and agency partner recruitment - Surpassed business objectives with a 144% achievement rate, generating over US$400K in revenue - Achieved 2.8x revenue growth via tailored onboarding, account optimization, upsell strategies, and cross-selling - Headed the "Client Advanced Program," and achieved a 37% sales conversion rate - Successfully closed 5+ high-value sales transactions by providing comprehensive product training and expert guidance on sales strategies to overseas colleagues Sales Development Representative, Online Partnerships Group • Google 五月八月Traffic monetization strategy

to strategic decision-making. Facilitated audits, collaborating with external auditors for smooth processes. Ensured tax compliance, optimizing financial efficiency through process improvements. Education Master of Business Administration Chandigarh University, Gharuna, Mohali, Punjab, India Specialization in Finance and Marketing,Bachelor in Commerce PU- Sri Guru Gobind Singh College, Sec-26 Chandigarh, India Specialization in General Business,Skills Sales Techniques (Upselling, Cross-selling, Closing) | | Data Analytics Inventory Management | Customer Service Multilingual Proficiency (English, Hindi, Punjabi) Time Management | Cash Handling Tech-savvy | Retail sales | Market Research Microsoft Office (Word, Excel, PowerPoint) Strategic Planning | Sales Target Management Languages Hindi English Punjabi

Specialist in charge with the Appliances field and help the team achieved the goals of the quarter by analyzing data from [email protected] Working Experience SHOPLINE , Account Manager, Nov 2018 ~ Now In charge with 40 key accounts in different fields Successfully persuaded 10 merchants to upgrade including cross boarder selling in 2 Quarters. Helping famous KOL 館長 establish the site for Whey Protein, also it was sold out in 3 minutes at the first day and the GMV achieved more than 10 millions. Built up exclusive training programs for new employees of Account Management

Dyson's Capex business and lighting products within key accounts. * Efficiently collaborating with diverse teams to create program KPIs and ongoing reporting to measure program effectiveness, identify opportunities, optimize service delivery and enhance overall business processes. * Achieved a 1.5x revenue growth in 6 months through successful cross-selling of new CapEx products within existing accounts * Awarded Star Performer in the Annual Business reviewFebruaryPresent Regional Key Account Manager SaaS - West India Work Store Limited * Orchestrated onboarding, retention and renewal, upselling, and cross-selling strategies to drive Monthly and Quarterly revenue growth in strategic Key Accounts within the

Indonesia • AugustJuly 2017 Answered calls with an average of 70 calls/day. Resolved the inquiry and case of customer < 95% on daily basis. Outbound calls to customers to offer the new product from the company. Meet the target by selling 90% of the target revenue. Cross selling and upselling of the last product customers have. EducationUniversity of Technology Yogyakarta, Indonesia Informathics, GPA 3.1 Soft Skills Hard Skills Ability To Work Under Pressure Adaptable & a quick learner Communication Skills Good Teamwork Maintenance Work Multitasking capabilities Negotiation skills Project Completion Email Management Email and

service Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases I gained in-depth knowledge of the company's product to provide reliable and trusted assistance to customers daily, helping them make informed decisions with purchases. Exceeding daily sales goals with cross-selling and upselling techniques. Providing exceptional customer service JuneAugust 2009 Store Manager Susie's Deals Assign employees to specific duties to best suit the needs of the store. Assist employees with cash register during busy shifts. Control costs by effectively negotiating with all vendors. Closing

Douglas Yin, Tsung Wen 10+ years experience in Corp strategy & User Operations Expert in B2C Service Planning Results-driven Business Strategy & Operations Director with a proven track record of driving growth and efficiency. Skilled in developing strategic plans, optimizing processes, and leading cross-functional teams to success. Taiwan https://www.linkedin.com/in/douglasyin/ EXPRIENCE Head of Operation, Taiwan 51Talk Online Education Group NovApr 2024 Taipei, Taiwan Reason of leaving: Company operational and regulatory issues. As the Head of Operations in 51Talk Online Education Group in Taiwan, responsibilities would