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Douglas Yin, Tsung Wen 10+ years experience in Corp strategy & User Operations Expert in B2C Service Planning Results-driven Business Strategy & Operations Director with a proven track record of driving growth and efficiency. Skilled in developing strategic plans, optimizing processes, and leading cross-functional teams to success. Taiwan https://www.linkedin.com/in/douglasyin/ EXPRIENCE Head of Operation, Taiwan 51Talk Online Education Group NovApr 2024 Taipei, Taiwan Reason of leaving: Company operational and regulatory issues. As the Head of Operations in 51Talk Online Education Group in Taiwan, responsibilities would

Johnny Lee (Chi-Chuan, Lee) Senior Program Manager New Taipei City, Taiwan Dedicated Senior Program Manager with 10+ Years of Experience Senior Program Manager and Product Manager specializing in China and Taiwan regions for US/China/EU customers. A passionate leader in Project Management and New Product Development of 20 Enterprise Servers with average USD 2M+ budget for each project. Familiar with JDM/ODM/IDM product development include schedule, budget & risk management. Possess Engineering and MBA backgrounds with the adaptability to thrive in a fast-changing environment. Effectively communicate & host

王柏憲 Mark PM 產品經理 | PMP 專案管理師 | PD 產品規劃 擁有 Web、APP 等軟體產品規劃和專案管理超過 6 年以上經歷。在過去職涯裡，我參與了電子製造、第三方支付、電子商務、影音、UGC 平台以及醫療照護等多個領域的專案，以團隊的協作者或領導者的身分

Samantha Jae Lipit Certified Professional Scrum Master and IT Business System Analyst with 10 years of experience driving successful software development projects. Proven ability to bridge the gap between business and IT through expertise in business process analysis, product development across various SDLC methodologies (Agile-Scrum, SAFe, Waterfall), project management, technical writing, and manual testing. Skilled in event organization. Taipei, Taiwan Work Experience IT Consultant • Global IT Connections MarchApril 2024 Roles: BUSINESS ANALYST Provided expertise in the following areas: • Business Process Analysis • User Story Creation • Release Management • Documentation QUALITY ANALYST • Provided expertise in both web and mobile

Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team

WANG XIN QI 王信棋 [email protected] https://www.linkedin.com/in/xin-qi-wang/ Experiences Growth Marketing Specialist • Hahow DecPresent | Taipei, Taiwan Collaborated in integrating a CDP system, fostering partnerships with third-party vendors to optimize user purchasing experiences and learning behaviors. Utilized Mixpanel and GA to deeply understand user behaviors, strategically planning automated messages at different touchpoints such as first purchase, repeat purchase, reminders for expiring offers, and cart abandonment within the user journey. Employed data analysis and A/B Testing to iteratively refine

的成績。 - 累積半年電話客服經驗後，經主管推薦挑戰服務難度較高的線上客服職務。 - 擔任Mentor協助新人旁聽學習、提問，並快速適應新環境。 學歷Fu Jen Catholic University 企業管理學系Tamkang University 企業管理學系 技能 Digital Marketing Data Analysis Product & Project Management Problem Solving Skills Communication Skills 語言 Chinese — 母語或雙語 English — 中階