1. Providing Technical support to our customers via our service system, (創造優質售後服務體驗)
2. Providing excellent customer support in the broadest sense of the word,
for example:
Advising customers with the purchase of products, whether or not via our own web shop (B2C) or (Technical) support for our professional installers and end customers;
3. Participating in multiple type of projects (we always have challenges).
4. Achieving and maintaining service level targets;
5. Escalating repairs to local workshops;
6. Handling escalations which are customer generated;
7. Contributing to overall Customer Care team performance, including support and assistance of other team members at local or non-local offices;
8. Processing accessory/product requests;
9. Building up the service case sharing database and editing the FAQ.
1. Has experience in providing technical/Customer Service support;
2. Is fluent in English, oral and written and better in German;
3. Interesting in 3C industry and consumer electronic product;
3. Has a good commercial sensitivity and a strong customer service mindset
4. Is stress reluctant and good in problem solving;
5. Capable of functioning in a fast paced customer service environment;
6. Must have a strong initiative, be positive and a quick learner;
7. Ability to work independently and in a team environment when necessary;
8. Ability to manage time wisely to meet handle time and work with targets;
9. Knowledge of Microsoft Office.
10 Ability to calmly guide upset customers to win-win resolution when faced with technical problems
台北市內湖區基湖路16號
認識明基
BenQ相信，創新與活力是品牌不斷向前、不斷改變的力量！邀請渴望邁向國際舞台、喜歡追求挑戰與突破的你，和我們一起透過「實現科技生活的真善美」的理想改變世界！
2001年至今，BenQ以活潑、有機的品牌形象，持續推出許多成功的產品及行銷活動。我們除了在全球28國設有155個服務據點，也在臺灣、北美、拉丁美洲、中國、歐洲、亞太六大區域中成立了營運中心，行銷至高達130多個國家。
BenQ提供了橫跨資訊、消費性電子及手持式移動領域的數位時尚網絡產品，從消費者的角度出發，詮釋''Because it Matters.''的多樣生活型態。BenQ是你踏入全球品牌的最佳選擇，我們不僅以實際行動滿足消費者的需求，更是透過設計簡易和人性化的產品功能及外觀，豐富人們的生活。
BenQ始終秉持著以人為本的理念及關懷社會的價值觀，推動企業社會責任、發揚品牌精神，積極打造多元、平等、共融的職場環境。相信因著有了你我和BenQ的共同努力，可以用充滿價值的每一天，打造一個更真實而美麗的世界！