客服管理師 (英國及德國市場) – 售後技術服務行銷客服【明基BenQ 客戶服務中心】

1. Providing Technical support to our customers via our service system, (創造優質售後服務體驗)
2. Providing excellent customer support in the broadest sense of the word,
for example:
Advising customers with the purchase of products, whether or not via our own web shop (B2C) or (Technical) support for our professional installers and end customers;
3. Participating in multiple type of projects (we always have challenges).
4. Achieving and maintaining service level targets;
5. Escalating repairs to local workshops;
6. Handling escalations which are customer generated;
7. Contributing to overall Customer Care team performance, including support and assistance of other team members at local or non-local offices;
8. Processing accessory/product requests;
9. Building up the service case sharing database and editing the FAQ.

1. Has experience in providing technical/Customer Service support;
2. Is fluent in English, oral and written and better in German;
3. Interesting in 3C industry and consumer electronic product;
3. Has a good commercial sensitivity and a strong customer service mindset
4. Is stress reluctant and good in problem solving;
5. Capable of functioning in a fast paced customer service environment;
6. Must have a strong initiative, be positive and a quick learner;
7. Ability to work independently and in a team environment when necessary;
8. Ability to manage time wisely to meet handle time and work with targets;
9. Knowledge of Microsoft Office.
10 Ability to calmly guide upset customers to win-win resolution when faced with technical problems