Corporate Order Customer Success Coordinator 企業訂單客戶專員

Updated 3 Months agoSales » Customer Success Manager

Job Description

About inline

inline is a software startup focused on maximizing restaurant efficiency by managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney, and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their careers and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend inline for the next thousand partners at a rapid pace.


We are looking for a Corporate Order Customer Success Coordinator to join us in upgrading our services and maintaining client relationships. As Corporate Order Customer Success Coordinator, you will work closely with the account management team, business development team, and dispatch team to ensure smooth orders and delivery processes for corporate clients and provide maximum value for both inline and corporate clients. If you are looking for account management and/or customer success roles to start your career, here is for you to shine.

工作內容:

  • 協助企業客製化訂餐規劃(包含企業及餐廳溝通餐點/出餐時間)
  • 需頻繁與餐廳及企業確認訂單細節確保訂單順利完成
  • 協助完成企業訂單作業流程
  • 定期回報企業及餐廳出餐情況
  • 協助解決臨時餐點變動及危機處理
  • 完成團隊主管業務規劃條件要求

    Requirements

    基本要求:

    • 一年以上B2B業務,企劃,執行或新創經驗
    • 善於溝通和願意餐廳及企業客戶溝通
    • 具規劃能力及危機處理能力
    • 積極主動、注重細節
    • 快速搜集資訊及彙整能力
    • 熟悉Google表單及Google簡報


    加分項目:

    • 對餐飲業有強烈興趣或曾有過相關工作經驗
    • 具備強烈企圖心、積極學習、並有服務熱忱。
    • 喜歡參與公司活動,融入公司文化



    公司福利:

    • 有勞健保
    • 不定期提供午、晚餐
    • 員工專屬咖啡廳,咖啡、飲品、甜點、冰淇淋不定期無限暢飲享用
    • 不定期團隊戶外活動及人氣餐廳聚餐
    • 每週社團參與(羽球、吉他社)
    • 年節活動如過年尾牙、中秋烤肉
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    inline 樂排股份有限公司

    台北市北平東路30-1號5樓

    About us

    *歡迎身心障礙者投遞本司各項職缺
    We welcome applications from individuals with disabilities.


    inline 是一家專注於提升餐廳效率、管理桌況和預訂流程的軟體公司。亞太地區有近10,000家餐廳選擇使用 inline 的服務,其中包括知名連鎖品牌、米其林星級餐廳、購物中心和繁忙的特色名店餐廳。
    我們與食品科技平台、社交應用程式以及多種媒體服務合作,致力於擴大 Inline 餐廳客戶的曝光和業務機會。同時,全球最大的消費者預訂業務 Booking Holdings(OpenTable、Agoda、KAYAK、Booking.com)更是我們的投資者和尊貴合作夥伴。

    inline is a software business focused on maximizing restaurant efficiency managing tables and reservations. Nearly 10,000 restaurants across Asia-Pacific use inline's services, including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers.  The largest consumer booking business in the world, Booking Holdings (OpenTable, Agoda, KAYAK, Booking.com), is an investor and partner.

    Team

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