Corporate Order Customer Success Coordinator 企業訂單客戶專員

About inline

inline is a software startup focused on maximizing restaurant efficiency by managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney, and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their careers and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend inline for the next thousand partners at a rapid pace.

We are looking for a Corporate Order Customer Success Coordinator to join us in upgrading our services and maintaining client relationships. As Corporate Order Customer Success Coordinator, you will work closely with the account management team, business development team, and dispatch team to ensure smooth orders and delivery processes for corporate clients and provide maximum value for both inline and corporate clients. If you are looking for account management and/or customer success roles to start your career, here is for you to shine.

工作內容：

• 協助企業客製化訂餐規劃（包含企業及餐廳溝通餐點/出餐時間）
• 需頻繁與餐廳及企業確認訂單細節確保訂單順利完成
• 協助完成企業訂單作業流程
• 定期回報企業及餐廳出餐情況
• 協助解決臨時餐點變動及危機處理
• 完成團隊主管業務規劃條件要求

基本要求：

• 一年以上B2B業務,企劃,執行或新創經驗
• 善於溝通和願意餐廳及企業客戶溝通
• 具規劃能力及危機處理能力
• 積極主動、注重細節
• 快速搜集資訊及彙整能力
• 熟悉Google表單及Google簡報

加分項目：

• 對餐飲業有強烈興趣或曾有過相關工作經驗
• 具備強烈企圖心、積極學習、並有服務熱忱。
• 喜歡參與公司活動，融入公司文化

公司福利：

• 有勞健保
• 不定期提供午、晚餐
• 員工專屬咖啡廳，咖啡、飲品、甜點、冰淇淋不定期無限暢飲享用
• 不定期團隊戶外活動及人氣餐廳聚餐
• 每週社團參與（羽球、吉他社）
• 年節活動如過年尾牙、中秋烤肉