Technical Support Specialist

【工作內容】

1.Provide technical support to customers and handle support inquiries.
2.Collect information on issues/feature requests from customers.
3.Retrieve customers' feedback prior to proposing it to PM/RD/QA for future products enhancements.
4.Handle RMA/DOA requests.
5.Update the FAQs and Knowledge base from time to time.

◆Proactively assist customers on inquiries.

◆Enthusiasm in the process of product developments.

◆Experience on IOT related industry or Technical Support/FAE will be a plus.

◆38K+