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新馬市場 (SG & MY )客戶成功顧問|Customer Success Associate

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Job updated 4 months ago

Job Description

Omnichat (原Easychat)創辦於 2017年,是來自香港的新創企業,專注於發展全通路對話式商務 (Omnichannel Chat Commerce)。涉及技術和產品包括串接官網對話及整合不同社群通訊軟體, 跨渠道用戶數據追蹤,全通路線上線下 OMO 導購銷售,Live Chat、Chatbot、自動化跨渠道再行銷,快速讓客戶營收成長及提升銷售轉換。目前正服務包括台灣、香港、馬來西亞等多個亞洲城市的零售品牌客戶。在2020年,Omnichat完成由亞洲最大創投機構「之初創投 AppWorks Ventures」領投2,400萬募資,進一步發展包括台灣在內大東南亞市場。

Omnichat 堅信「透過對話,把訪客轉化成顧客」。 全通路對話式商務 (Omnichannel Chat Commerce) 將會徹底顛覆整個數位行銷行業,而 Omnichat 正走在技術革新的最尖端。加入我們核心團隊,一起打全球最大的對話式銷售平台。

我們正在尋找有自信、具親切感、有責任感並具有電商行銷觀念的客戶經理。

客戶的成長是我們最重視的一環,而作為客戶經理,你將是團隊與客戶溝通的橋樑。你需在第一線支援客戶,瞭解需求、解決問題、協助客戶成功導入,將客戶的需求反饋給產品團隊,從而協助公司打造更棒的產品。因此,你將有機會與業務部門和產品部門同事緊密合作,負責協助電商客戶導入系統及成長。

|Responsibility
- Developing solid relationships with customers, understanding their needs and challenges, providing tailored solutions, and helping them achieve their goals.
-Provide real-time assistance to process online, solve operational problems for customers, and maintain relationships with key customers.
-Providing training and support for products or services to ensure that customers can take full advantage of their features and successfully use them.
-Collect user opinions and provide them to the product department, and assist in product testing of new features
-Assist customers in renewing their contracts. Most of our customers are from Singapore and Malaysia.


|Company Benefits
-Efficient, flexible, lively and self-disciplined work environment and teams
-Ten days of paid leave are granted in the first year of the day of employment
-Sick leave, physiological leave, birthday leave with full pay
-Flexible commuting
-Team Building events
-Physical health examination subsidy
-Training grants

Requirements

|Must have
-Fluency in English and Mandarin

|Personality
-Self-motivated and driven to succeed.
-High-pressure resistance
-Have a strong ability to follow through on tasks and projects

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2
No requirement for relevant working experience
520,000 ~ 550,000 TND / year
Partial Remote Work
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About us

Omnichat 創辦於 2017年,是來自香港的新創企業,專注於發展全通路對話式商務 (Omnichannel Chat Commerce)。涉及技術和產品包括串接官網對話及整合不同社群通訊軟體, 跨渠道用戶數據追蹤,全通路線上線下 OMO 導購銷售,Live Chat、Chatbot、自動化跨渠道再行銷,快速讓客戶營收成長及提升銷售轉換。目前正服務包括台灣、香港、馬來西亞等多個亞洲城市的零售品牌客戶。在2020年,Omnichat完成由亞洲最大創投機構「之初創投 AppWorks Ventures」領投2,400萬募資,進一步發展包括台灣在內大東南亞市場。

Omnichat 堅信「透過對話,把訪客轉化成顧客」。 全通路對話式商務 (Omnichannel Chat Commerce) 將會徹底顛覆整個數位行銷行業,而 Omnichat 正走在技術革新的最尖端。加入我們核心團隊,一起打全球最大的對話式銷售平台。


Team

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Admin
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Founder & CEO
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Software Architect
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Associate Director of Product Manager
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HR
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Associate Director (Account Management)

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