Human Experience Manager

Rosetta.ai helps fashion e-commerce uncover consumer's shopping preferences and provide personalized shopping experiences to consumers. We're making e-commerce merchants have enterprise-level AI backup on day 1.

We are looking for a Workplace Experience Manager responsible for building foundational strategies to create amazing, collaborative, and interactive global workspaces to energize and enable high-performance amongst the teams. Your customers are our employees, and you will be 100% focused on building a premium workplace/hub experience for them. You will be a creative disruptor, and always looking at new ways to enhance our workplace/hubs experience, yet, always with the mindset of service-orientation towards activities, social interactions, and other collaborative programs to make our workplaces/hubs a place that the teams WANT to come into. In your role, you take great pride in truly understanding the employee’s needs, the business objectives/obsessions, and culture activation so that employees feel engaged and fulfilled when in the physical spaces. People could call you the Workplace Concierge!

Responsibilities:

• Create and maintain an operationally sound and rewarding workspace filled with positivity for the team.
• Support the creation and implementation of the post-COVID return-to-work plan and remote-working plan: facilitate workplace refresh project, manage daily scheduling of employees coming into the workplace, ensure employees' daily self-certification, and implement necessary changes as we evolve our hybrid work style.
• Manage relationships with external parties (contractors, suppliers, etc.) and with building management, maintenance, and cleaning staff.
• Continuously seek to improve the workplace, ensuring it is always tidy, organized, and inviting to the teams, visitors, and clients.
• Maintain a process of ensuring the office environment and procedures meet COVID health and safety regulation standards, and ensuring they are observed by employees and visitors.
• Partner with the People team on cultural initiatives and support them with onboarding and off-boarding.
• Drive the building of the culture and values into the fabric of how the workplaces will operate.
• Listen to the employees' concerns and suggestions, implementing changes if necessary, to make them feel engaged and high-performing in the space.
• Understand the full employee lifecycle and all major touchpoints, both physical and non-physical programs, that enhance the employees' passion, motivation, and time here in the workplace.
• Develop an efficient procurement and inventory process for supplies, food, and beverages while monitoring budgets and tracking spend.
• Act as the sole workplace representative for the office, managing reception, and operational tasks, and serving as the onsite point of contact during business hours.
• Build the brand for recruiting and company culture for the team and talents.

Benefits:

• Healthcare (Medical, Dental, Vision)
• Retirement savings or 401(K)
• Paid time off (Annual)
• Maternity/Paternity leave
• Life insurance

Perks:

• Tuition reimbursement and training
• Personal facilities (Laptop, Screen)
• Free health screening
• Free snacks and drinks
• Open and creative environment
• Irregular dinner/outing, happy hours
• Extended annual time off
• Paid time off to volunteer (Birthday, Menstrual, Funeral)
• Flexible schedules and working time
• Remote working optionally
• Employee stock ownership plan (ESOP)

Culture/6 Core Values:

Grit - We thrive outside of our comfort zone, pushing ourselves to go even further. We think long-term and constantly strive to be better, even if things don’t always go as expected.

Trust - We earn that trust by listening to each other, following through with our commitments, and keeping our words. We exercise transparency within the company, our customers, and our community.

Humility - We learn from everyone and everywhere, and we approach each new challenge knowing that we may not have all the answers.

Empathy - We craft our intention to keep curious about the industry, business, and practical scenarios that we purify the insights and forge the approaches.

Candor - We are open and honest. We give each other praise and criticism because we believe each team member is as important as the other.

Craftsmanship - We simplify, innovate, perfect, and start over until everything we touch enhances each life it touches.

Location:

Taipei City
(Near Nanjing Sanmin MRT Station)

Contact:

• Email to [email protected]
• Or, send us on CakeResume

Remarks:

Rosetta.ai is an Equal Employment Opportunity employer. Rosetta.ai conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or any other characteristic protected by law.

[Minimum Qualifications]

BACKGROUND & SKILLS:

• 2 years experience working in administrative, hubs, hospitality, or similar fields.
• Contagiously positive attitude and personality that benefits and enables the workplace culture.
• Excellent organization, planning, and prioritization skills with the ability to coordinate multiple schedules, visitors, and competing priorities with enthusiasm and positivity.
• Strong interpersonal and networking skills, effectively building relationships at all levels with both internal and external stakeholders.
• Excellent verbal and written communication skills; can effectively communicate across various audiences, including senior leadership and executives.

Experience:  

• Demonstrated ability to take existing processes and improve them, or identify the need for standard operating procedures where none previously existed.
• Experience with branding for recruiting and company culture.

WORKING STYLE:

• Self-starter, able to work independently.
• Exceptionally strong ownership and "can-do" attitude with an operational mindset.
• Enjoy working autonomously while reporting up accurately.
• Like to share, learn, and try new technology.
• Excellent communication and collaborative skills.
• Strong problem-solving and conceptual thinking skills.
• The agile mindset with the ability to embrace change and switch gears at a moment's notice; superb multitasker.
• Flexibility and comfort working in a dynamic, team environment with a possible remote organization with minimal documentation and process.

[Preferred Qualifications] (Optionally; the more, the better)

BACKGROUND & SKILLS:

• BA/BS in relevant field.
• Experience with Google Suite (Calendar, Mail, Sheets, Docs, Slides, etc.)

EXPERIENCES:

• Experience with human resource-related work.
• Experience in working with startups.
• Experience in B2B SaaS company.

1. CV screening
2. Culture fit interview
3. Assignment project
4. Professional interview
5. Trial days