Business Process Analyst Internship

The ShopBack Group is Asia-Pacific’s leading shopping and rewards platform, serving over 35 million shoppers across ten markets.

ShopBack was founded in 2014 and today, ShopBackers across the region continue to win over shoppers by constantly upping their game - be it rewards or meaningful experiences - such that shoppers can achieve a personal victory every time they use ShopBack.

The Group powers over US$3.5 billion in annual sales for over 10,000 online and in-store merchant partners. In 2022, ShopBack launched ShopBack Pay and PayLater, extending the platform's offerings into financial services, providing shoppers responsible and convenient payment options at checkout.
Responsibilities
* Design and Document Shopback Business Processes, to ensure requirements from all internal stakeholders are met under the guidance of a mentor.
* Identify and prioritise backlogs of feature requests from the business
* Monitor and manage releases and bug fixes
* Work closely with product and engineering teams to integrate third parties solutions with our proprietary backend systems.
* Train users and drive adoption for the processes released.
* Conduct user acceptance tests and work with key stakeholders on adoption of new processes.
* Measure the impact of new processes and measure the productivity improvement metrics
* Support stakeholders to monitor business metrics through the creation of reports and dashboards

* Preferred availability from January 2023 - June 2023.
* Strong analytical, problem-solving, communication and decision-making skills.
* Patient, ability to listen and understand stakeholder concerns.
* Problem solver, ability to break down a business use case into a series of actionable steps.
* Solution focused. For a single set of requirements, there could be several solutions. The Business Process Analyst (Salesforce) intern should narrow down the solutions keeping in mind the business goals, user experience and company priorities.
* Project management skills to manage pipeline, deadlines, prioritization and process.
* Desire to learn new technologies and tools.