SHOPLINE 全球智慧開店平台，是提供品牌一舉創建、管理線上與線下商店的一站式智慧開店服務。

以品牌電商架站平台為核心，整合網站設計、商品管理、金物流服務以及行銷導流工具，為賣家提供簡單、好上手的架站服務，是亞洲最大的網路開店平台，此外，SHOPLINE 也提供跨境、O2O 虛實整合、POS 系統等全通路解決方案。自 2013 年創辦以來，全球已經有超過 500,000 個品牌使用 SHOPLINE 的服務成功開店，讓 SHOPLINE 成為在亞洲市場的行業領軍者。

我們保有外商的制度福利與新創公司的彈性，你還等什麼！
歡迎對 startup 有熱誠的人才加入我們的頂尖團隊！

We’re looking for a strong writer who can utilize SHOPLINE’s content style guide to draft merchant friendly instruction manuals, education handbook and FAQ materials of SHOPLINE products & features so our merchants can get the essential guidance in the most easy-to-understand and easy-to-follow manner.

【What you’ll be doing】
- 產品文案撰寫、翻譯、優化並定期維護內容
- 將產品相關知識、教學製作成淺顯易懂的資料
- 與各部門團隊協調產品內容優化事項
- 與不同地區團隊合作更新並維護 FAQ，確保能滿足各地用戶需求

- Able to draft proper documents and guidance in response to a wide variety of issues and questions from our merchants
- Delivering and transforming complex technical messaging into a merchant friendly resolution and action plan
- Working with multiple teams including: engineering, product management, legal, customer support and, of course, our merchants to ensure the best practice and guidance can be initiated for reference.
- Working collaboratively with internal stakeholders of different region to develop instruction manuals and guidance for our merchants with well-written FAQ documents tailored for each region’s specific scenarios and needs