Account Manager [可部分遠端]

Updated 13 days ago

Job Description

Account Manager

We are looking for an experienced Account Manager with a strong passion for analytical, problem-solving, and servicing clients to join our team in Taipei, Taiwan.

As an Account Manager, you will have the opportunity to work closely with our growing client base and international partners.

WHAT YOU'LL DO

Level-1 (Merchant Support)

  • Maintain daily communication with clients.
  • Solve operational and fundamental technical issues for clients.
  • Check providers' performance daily and work with them to offer clients a good and stable service.
  • Building knowledge of our system, providers, and clients.
  • Assist in creating/updating internal sharing documents.

Level-2 (Account Manager)

  • Take ownership of client accounts.
  • Respond to various requests from the clients and provide better, quicker client support.
  • Use data analysis skills to monitor account status and take necessary reactions.
  • Introduce our new products to clients and work with different teams to make the deal.
  • According to the client's status and requirements, plan to build a stronger relationship and generate more income proactively.
  • Work closely with the development team and translate the clients' needs into product and services design.

Level-3 (Senior Account Manager)

  • Set the rollout plans and their strategy for clients.
  • Assist other Account Managers in finding out the reason for performance issues.
  • Make the development roadmap with the technical team based on the client's requirements and business priority.
  • Translate company policy into practical plans.

WHAT WE OFFER FOR YOU

  • Year-end bonus.
  • Holiday bonus for the three important Chinese holidays.
  • Birthday gift / Birthday leave.
  • Menstrual leave.
  • Complete training (professional skills and language skills).
  • Annual leave better than the law.
  • Global work experience in an agile environment - we have employees in Asia, Europe, and North America.
  • Challenging and fulfilling work at an innovative, global company that uses cutting-edge tech.
  • Competitive salary packages.
  • Plenty of room to be creative and grow as an individual.

Requirements

WHAT YOU'LL BRING

  • Your keen attention to detail will bring excellent client management skills!
  • Ideally, you have a business background and interest in client relationship management and data analysis. Also, the eagerness to solve problems will drive you to provide superior service.
  • This position isn’t technical, but you should be interested in Tech/ECommerce/Startups.

Skills:

  • Client relations and communication.
  • Critical and logical thinking, troubleshooting, and problem-solving.
  • Time management and prioritization - our developer team are across two time zones.
  • Stress management.
  • Data analysis.
  • Language requirement: Chinese (Native) + English (Fluent).

BONUS POINTS

  • Experience with payment services. (i.e. fintech)

Interview process

  1. Video interview with Head of Operations.
  2. F2F with HR/GM in Taipei office.
2
700K ~ 850K TWD / year
Optional Remote Work
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About us

泰奈科技有限公司 (TaiNai Technologies Ltd.) 成立於2019年,是一個以台灣為據點的軟體服務公司。我們致力於B2B軟體解決方案的客製化開發,團隊中的每一位成員在相關領域及開發技術上,都有著相當豐富的經驗。從巨量即時的資料交換到前端趨勢的大數據分析,我們將每個創新的想法落實為創造價值的產品,引領客戶立足市場、達成商業目標。在此同時我們也不斷思考、不畏改變、勇於挑戰,以敏捷的行動力持續開發新技術並拓展潛在市場,追求更卓越的產品為公司及客戶創造附加價值及雙贏局面。

At TaiNai Technologies Ltd., we invent and reinvent software solutions so businesses can rise above the competition. From disruptive Fintech to cutting-edge encryption, we are all about thinking big and bringing our razor-sharp ideas to life. We're not bogged down by processes or limited by lack of aspiration. And we trust each other to make intelligent decisions, to challenge, change, improve and perfect. It's a culture where forward-thinkers can be fearless.


Team

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