Service Advisor 汽車服務顧問 (Taichung)

Responsibilities:
• To address any customer concern with the highest level of response and attention.
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Management System.
• Conduct Transactions with system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.

• 招待親臨保養廠的顧客並提供解決方案
• 初步於電話中解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

Knowledge, Skills, and Abilities:
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goals

Requirements:
• Associate Degree or certificate in Automotive Technology, preferred
• Retail automotive service experience, preferred
• Fluency in Chinese and Taiwanese; familiar with English
• Dealer Management System(s), Outlook, and MS Office 

工作要求：
• 了解基本的汽車維修、零件和保養技術
• 願意學習創新的汽車技術
• 具良好溝通技巧，能與團隊及顧客保持良好的合作關係
• 能夠同時處理多項工作，並能預期完成
• 有團隊精神，以達到共同目標

學歷要求:
• 有汽車或相關的學歷者優先考慮
• 有零售汽車相關經驗者佳
• 中文及台語溝通能力佳；具基礎英文能力
• 擅系統操作及Outlook, Word等文書處理