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擔任客戶窗口、有多年客戶服務經驗的你,想要更進一步增加自己的client portfolio,Wearisma就是非常難得的經驗!
可接觸亞太區10餘國的品牌客戶,建立自己的客戶關係,充滿多元化的挑戰的同時,也有強大的數據和技術團隊在英國和台灣支援。我們需要一個能夠理解客戶需求,喜歡與人溝通、與團隊一起建立解決方案、持續優化工作模式,並能夠獨立思考,不怕自己動手做的團隊成員,一起協助客戶成功。
We’re now looking for an ambitious person to join our fast-growing, ambitious business as a Client Success Manager. If you are excited by the idea of working with industry leaders -- clients with some of the highest brand values in this world -- to help navigate the dynamic field of social influence using the latest insight and technology that will disrupt marketing as we know it, defining what will become the new normal from today’s forward, this could be for you.
As a Customer Success Manager, you will own the commercial relationship with various Wearisma APAC clients. You are responsible for becoming an expert in client use-cases, needs and business outcomes to identify how our products and services can best support their business.
You will develop a deep understanding of Wearisma products and services to become the trusted advisor and own the success of the client relationship. You will work directly with the Customer Success (CS) team to ensure engagement and retention of our existing customer base. Onboarding, adoption, expansion and renewals are key performance indicators for success.
Responsibilities
WeArisma helps brands and agencies understand, measure and optimise influencer marketing ROI.Our solutions enable marketing professionals to develop impactful influencer strategies, evaluate the effectiveness of influencer partnerships and increase brand equity.Since our inception in 2015, we have been powering global brands like Made.com, New Look, Coty and more, with user-friendly software, intelligent and independent data and actionable insights.