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Taiwan
1. 確認每日作業可正常執行，降低作業風險。 2. 提供服務予來電查詢之客戶、準客戶、通路夥伴及業務夥伴。 3. 電話線上解決來電者的問題及說明釋疑。 4. 電話外撥執行法令相關規範電訪
1. Attendance and punctuality 依班表排定時間準時到班值機 2. Achieve CAC IB/OB call KPI (Pick up rate/SL/call duration…and etc.) 依公司規定達成各項電話接聽及外撥目標 (接聽率/Service Level/通話時間..等) 3. Provide correct and best solutions for general queries
客服系統整合，負責系統專案範圍管理與團隊管理，須將專案如期、如質、如成本進行追蹤與管理。 本職位需要有責任心、耐心，時間管理、任務管理、溝通佳的人員！ 如果您剛好符合，歡迎加入我們的團隊
66K ~ 80K TWD / month
5 years of experience required
No management responsibility
析 4.內部與外部客服相關系統操作 5.外部廠商管理 What you will do: 1.管理第三方廠商與客服Call center團隊 2.各客服來源服務(話務/信箱/APP/社群平台…等)回覆處理、追蹤與維運 3.客訴妥
35K ~ 43K TWD / month
1 years of experience required
No management responsibility
