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Description Lumina is seeking a proactive Customer Success Specialist to represent our brand in a unique customer-facing role. This role requires native-level fluency in written and conversational English. Unlike traditional CS roles, our CS specialists have Zoom calls with our customers daily, making the experience for everyone more engaging and social (not just support tickets 🎫). You’ll be helping our customers learn and use the Lumina product, and build a personal relationship with them

Handling overall responsibility for managing our relationship with our partners; Monitoring, facilitating and consulting the partner during the adoption process of our technology; Establishing a trusted adviser relationship that works to ensure our partner’s full satisfaction with our technology; Proactively monitor our partner’s activity and provide on-time and around the clock insights and solutions to the partner; Liaise with our internal teams to improve our partner’s outcome and the perform

開發潛在陌生客戶、維繫既有客戶、跨部門溝通 針對不同產業銷售Google、Yahoo、FB、IG等線上廣告 與客戶共同面對問題、解決問題，臨危不亂的危機處理問題能力 協助客戶釐清廣告目標，為客戶擬定策略，於

MMdc Customer Success Center，是以用戶與數據為核心的商務發展團隊。為客戶擬定數位行銷發展戰略、實踐戰術計畫的重要角色。歡迎你帶著你的數位行銷專業，與MMdc一起協同客戶成長，目標導向地跟著我們一起實

客戶成功是公司提高客戶維繫、解決客戶問題和促進客戶滿意度的重要角色，像是一位引導者，不僅協助客戶了解產品，更是需要透過洞察客戶需求，提升客戶更好的使用系統方式，讓客戶能善用

Introduction to the job Work as regional product management manager and collaborate with account sales manager locally to setup and execute new product penetration strategy. Lead and coach RPM team member on new product technical engagement project for inspection and metrology new tool adoption at customer R&D and HVM. Take the end-to-end full responsibility for the success of technical engagement. This position requires access to controlled technology, as defined in the Export Administration Re

【About SHOPLINE】 SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing commerce. 【What you will be doing】 - Leading & build the Merchant Success Team - Des

SHOPLINE 全球智慧開店平台，是提供品牌一舉創建、管理線上與線下商店的一站式智慧開店服務。 以品牌電商架站平台為核心，整合網站設計、商品管理、金物流服務以及行銷導流工具，為賣家提供簡單、好

SHOPLINE 全球智慧開店平台，創立於 2013 年，2014 年獲選加入矽谷 500 Startups 加速器計劃，是香港多年來第二間加入的團隊，2015 年正式進入台灣市場。SHOPLINE 是致力於協助品牌一舉創建、管理線上與線下商店的一站式智

1.長約型客戶的主要窗口，建立並維護長期穩固的客戶合作關係及客戶滿意度。 2.日常客戶服務，了解客戶需求並解答問題。 3.善用數位工具 (包含：競品觀察分析、媒體成效分析與評估、GA4數