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Handling customers inquiry & visit Handling orders Filing reports Coordinate return/refund

About Scarlett Indonesia SCARLETT Indonesia is one of the biggest local beauty brands in Indonesia, both in online and offline channels. We are ambitious in taking the business to the next level to become a leader in the Personal Care & Beauty categories. Our growth is not only proven through our innovative new products and team but also through the 5.5M organic followers that we have on social media. We have a vision to be the

About Scarlett Indonesia SCARLETT Indonesia is one of the biggest local beauty brands in Indonesia, both in online and offline channels. We are ambitious in taking the business to the next level to become a leader in the Personal Care & Beauty categories. Our growth is not only proven through our innovative new products and team but also through the 5.5M organic followers that we have on social media. We have a vision to be the

Make a credit proposal Analyze the business prospect Checking the credit document Conduct field visit to customer Evaluate the quality of existing product Getting prospect of new customer Maintain loan and support for business team in productive loan

Responsible to review legal draft Responsible to provide advices as Corporate legal Responsible to draft and make agreements requested by business units

Monitor and maintain team performance of Customer Service (E-commerce and Fintech) Responsible for daily, weekly, monthly reports for Customer service team Responsible to provide resolution for customer complaints and escalation for the advices Analyze challenges in team and able to solve cases in daily operation

1.Overseeing staff members and ensuring the accurate and timely invoicing of customers. 2.Setting payment collection goals and targets for the department. 3.Creating and implementing a strategy to improve the collection of outstanding credit. 4.Implementing collection policies and procedures to avoid excessive outstanding credit. 5.Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. 6.

Responsible in developing and managing products related to car loans and car mortgages in Indonesia. Design, implement,and monitor successful product strategies, as well as ensuring our products meet the needs of the market and our customers. Understand the end-to-end flow of car loans and car mortgages in Indonesia Coordinate the entire product life cycle, from conception to launch, and future product updates.

Can explore the habits of Akulaku customers and product needs, and understand in depth the features of Akulaku products; providing solutions for product teams in China and participating in training organized by product teams in Shenzhen Daily data monitoring, analyzing user portraits, perfecting effective feedback, providing solutions to system product requests and improvement suggestions, promoting product update iterations, and improving customer satisfaction and product usage by customers Wor

Memastikan pencapaian target pribadi termasuk NTB, Funding (CASA & FD), Deposit Mix, Insurance (APE) & Wealth Revenue. Memiliki rencana penjualan harian 2 arah. Hadir dalam pembekalan SOD & EOD harian yang dilakukan oleh BM / Funding Team Head / Wealth Banking Head. Memberikan laporan harian tepat waktu kepada BM / Funding Team Head. Pastikan praktik penjualan sesuai dengan SOP, SLA, dan peraturan apapun yang berlaku. Memastikan kepatuhan dengan proses Customer Due Diligence (CDD) sesuai dengan