LiSEC America is the US branch of LiSEC, a global supplier of equipment to the window industry. As the senior of two Sales Navigators I am a linchpin in LiSEC Amercia's operations, managing communications between our US-based sales department and our overseas headquarters, as well as the US accounting and service departments. I ensure the continuous flow of our opportunity pipeline and follow up after the sale with ongoing communication to customers and internal stakeholders. The nature of the role has given me a great breadth of experience in all aspects of sales operations. Duties include: - Salesforce configuration and administration (including custom objects, workflows, rules) - Weekly meetings with sales reps and resulting reports to management on their activities, needs, and opportunity progress - Submitting quote and purchase agreement requests via two CRM systems (after ensuring their accuracy/completeness); follow-up to ensure timely delivery of sales documents to our customers - Reviewing pricing and specifications after quotes are generated - Ensuring customs compliance for equipment delivery - Frequent communication with customers

- Sent quotes and purchase agreements to customers - Tracked shipments - Relayed installation information to our Service Department

I started a non-profit independent bookstore as part of a small team of dedicated individuals. At a time when the economy has been challenging for independent bookstores, our business has thrived, with each year's sales outpacing the previous year's. It was named one of the Twin Cities’ best independent businesses, and included in a list of “the coolest independent bookstores in the world.”During my time at the bookstore, I designed our initial inventory system and was part of a team to implement a new POS system.

- Entered payments from customers - Called customers to request payment for overdue invoices

- Managed buying for more than 20 vendors - Introduced new products and discontinued poor sellers as necessary - Created in-store displays and assisted in the design of window displays - Regular shifts in the dispensary as a pharmacy technician - Took part in store decision-making as a part of the workers’ cooperative