Avatar of Joyce Hsu.
Joyce Hsu
Section Leader @ Hitachi High-Tech | Smart Factory | AIoT |Data center
Avatar of the user.

Joyce Hsu

Section Leader @ Hitachi High-Tech | Smart Factory | AIoT |Data center
• 8+ year experience in sales and product line management for optical communication/Data center (Datacom) /Telecom (Base station) industries. • 1+ year of experience in sales and project management of Smart factory solutions (including AI, IoT, Software MES/SCM/WMS/EIM, ESG, System integration and consulting service.) • Proven sales record of exceeding business revenue goal. • Design win oriented to drive the demand creation for customers. • Solid experience collaborating with manufacturing and logistic team to support customers. • Analyze sales data, market information and competition for business planning and strategy.
Hitachi High-Tech Taiwan Corporation
Logo of the organization.
National Chung Hsing University
Taipei, Taiwan

Professional Background

  • Current status
  • Profession
  • Fields
    Internet of Things (IoT)
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
  • Skills
    Sales & Customer Service
    Business Development
    Sales Management
    Sales & Marketing
  • Languages
    Native or Bilingual
  • Highest level of education

Job search preferences

  • Desired job type
    Interested in working remotely
  • Desired positions
    Sales Manager
  • Desired work locations
    Taipei City, Taiwan
    New Taipei City, Taiwan
  • Freelance
    Part-time freelancer

Work Experience

Section Leader

Apr 2022 - Present
Taipei City, Taiwan
Business Integration Department. , VC Solution Div. - Build and develop business of Smart factory solutions (including AI, IoT, Software MES/WMS/SCM/EIM, ESG, System integration and consulting service). - Hunted and explored potential customers through communicating with decision makers including C-level, factory director and management/IT/production team. - Support marketing activities/events including seminar, exhibition, etc. to approach potential customers. <Successful cases> - Die casting manufacturer in Vietnam (automotive application) : SCM (Supply Chain Management system) implement integration with ERP - Industrial sealing manufacturer: WMS (Warehouse Management system) implement and integration with ASRS - Plasma cleaning equipment manufacturer: EWR (Enterprise War Room) customization
Logo of the organization.

Section Leader

Jun 2020 - Apr 2022
1 yr 11 mos
Taipei City, Taiwan
Intelligence Solution Department. , Industrial Solution Div. - Managed and built up long-term relationship with key accounts, developed understanding of customers’ requirements and ensured their satisfaction for business growth,. - Strived for sales rights of 2 new product lines with higher ASP and earned design-wins in 3+ customers. - Identified customers’ spec/technical requirement and collaborated with global team and coordinated internal resources to support customization solutions and meet customers’ expectations. - Supported AIoT project to do research and SWOT analysis of IoT/AI/Smart factory/Intelligent manufacturing solutions of global competitors and surveyed potential local SI partners.
Logo of the organization.

Account Manager

Apr 2019 - Jun 2020
1 yr 3 mos
Taipei City, Taiwan
Advanced Material Dept. 1 , Industrial Solution Div.
Logo of the organization.

Sales Manager

Aug 2018 - Apr 2019
9 mos
• Created sales activities by cold calling/visiting customers and approached 20+ customers in China/Taiwan/Japan for products promotion. • Approached and visited China customers in Shenzhen/Suzhou/Shanghai/Wuhan/Dongguan/Hongkong to engage new business opportunities. • Explored new suppliers of optical modules/components and offered suitable solutions to Japan industrial customers. • Generated reports and strategies by collecting customers’ feedback, competitor analysis and market information. • Supported establishment, registration, and financial affairs of TW office. <Company Introduction> Atellias Technology LTD. is a distributor/agent of optical communication component, module and equipment which is founded by previous sales VP of GigPeak/IDT. Atellias provides customers with various key components and materials to support customers to turn ideas into products and flexible solutions at different levels of integration. Atellias supports Japan tier 1 customers (including Sumitomo, Sony, Furukawa, Fuji Film, etc), US, China and Taiwan customers for Datacom, Telecom, Sensing and industrial application.
Logo of the organization.

Sales Manager

Dec 2017 - Jul 2018
8 mos
Data Communication Department • Sales account management: o Consistently outperformed beyond the sales goals and contributed 40%~50% to the company’s total revenue. o Maintained top 3/10 of key accounts by independently fielding forecast/orders/delivery/inventory, etc. o Expanded existing customers' contribution and developed new opportunities for continuous growth. • Marketing survey: o Investigated on competitors' activities by conducting marketing survey on pricing strategy, product roadmap, and user experiences. • Product line management/Technical Sales: o Managed II-VI Laser Enterprise VCSEL/PD product line, actively collaborated with team members and supplier to update business outlook, design in tracking and monthly forecast to maximize the share. o Devised marketing strategies by positioning assigned products as the best solutions for prospective customers. o Communicated between suppliers and customers to ensure the project going smoothly, negotiated for commercial terms and resolved disputes. o Acted as a coordinator of technical contact and timely resolved technical quality issues. Drove product and technical issues to resolution by collecting, analyzing and trouble-shooting approaches. o Coordinated three-way commercial and technical meetings in annual conferences such as OFC (U.S.).
Logo of the organization.

Account Manager

Aug 2015 - Dec 2017
2 yrs 5 mos
• Successfully designed win consumer interconnect 4k/8k TV project from Worldwide top1 provider (Samsung), shipped over 10M pairs VCSEL/PD and created more than US$10M revenue. • Increased business growth by 25-30% by having new products ordered in 2+ years. • Ensured customers’ satisfaction by managing the details of project solution and schedule. • Executed sales plan, accurately forecast revenue streams and achieved targeted revenue.
Logo of the organization.

Inside Sales

Jul 2013 - Jul 2015
2 yrs 1 mo
• Managed sales orders and ERP including order acknowledgements, order entry, routing and backlog management. • Ensured accurate and timely follow-through upon shipment of orders. • Supported sales to follow up sampling result, customer project status and push new orders. • Maintained database of customer data, quotation records, price list and monitored inventory level.
Logo of the organization.

Intern - Internet Marketing Internship Program

Sep 2012 - Jun 2013
10 mos
<Woman Up! Project> • Generated and developed day-to-day content for social networks • Planned and executed social strategy and campaigns • Managed auction website and contacted customers • Wrote articles for posting on blogs, edited pictures for promotion on Facebook
Logo of the organization.

Sales & Marketing Intern

Apr 2012 - Jun 2013
1 yr 3 mos
• Promoted/sold products in the first-hand, rather intense environments of major distributors, large exhibitions and press conference. (e.g. Computex, Information Technology Show, Road Show) • Controlled NT$2.5M quarterly budget and produced financial report and achievement report of monthly review. • Slashed event siting rental 15% by negotiating pricing and fees to optimize budget. • Managed administrative affairs for consumer learning program and resolved customer complaints.


Logo of the organization.
Bachelor of Science (BS)
Life Sciences
2009 - 2013

Licenses & Certifications

TOEIC Gold Certificate (Score 950/990)

Credential ID: 18247401
Issued Feb 2018
No Expiration Date