Medical Receptionist Resume: Examples and Guide

medical receptionist resume: examples and guide
Created by CakeResume

Medical receptionists are responsible for coordinating the daily administration at a hospital, medical clinic, or any healthcare center. Their work scope often relates to a variety of administrative tasks, including greeting and guiding patients, scheduling appointments, assisting doctors and nurses with basic medical treatment, managing patient documents, and records, etc. 

Their work may bear some resemblance to that of an office clerk. However, a resume for medical receptionists should call attention to healthcare-related skills and knowledge. Besides that, what are some other guidelines for writing a medical front-desk receptionist resume or a medical office receptionist resume?

Let's read through this article! 

How to write a professional medical receptionist resume?

Step 1: Write an eye-catching medical receptionist resume headline.

Think of a catchy resume headline as an article's title that appeals to the readers and stimulates them to read your medical receptionist resume. Basically, it is a short statement at the top of the resume that  briefly introduces who you are and what you possess. 

Examples of a good medical receptionist resume headline:
  • Medical receptionist with a certificate in Medical Reception & Office Administration.
  • Certified medical receptionist with Certificate III in Business Administration - Medical.
  • Front desk receptionist with a degree in Medical Management.

Step 2: Craft a professional medical receptionist resume summary.

The next step is writing a professional summary statement that demonstrates your unique value through your skills and accomplishments.

Examples of a well-written medical receptionist resume summary:
  • A detail-oriented and tech-savvy medical receptionist. Personable and professional in all interactions regarding patient-related issues, physician and practice needs.
  • A 3-year experienced medical receptionist familiar with managing clinic workflows, doctor schedules and patient appointments. Achieved a 95% customer satisfaction score. 
  • A front-desk receptionist with 5+ years of experience working in clinics and public hospitals. Professional in medical procedures and administrative tasks.

Step 3: Include key skills for a medical receptionist.

The skills section is a key component of your medical receptionist resume that shows hiring managers your qualifications. In addition to the necessary skills for any medical receptionist, you should also customize this section to match the specific job requirements. This way, you will double your chances of getting an interview.

Key skills for a medical receptionist resume:

Hard Skills

  • Data Entry
  • Basic Medical Knowledge
  • Healthcare Experience
  • Schedule Management Systems
  • CRM Platforms
  • MS Skills

Soft Skills

  • Communication Skills
  • Interpersonal Skills
  • Problem-solving
  • Telephone Etiquette
  • Multi-tasking
  • Flexibility 

💡 It is highly beneficial to fully understand the medical receptionist job description and take a look at medical receptionist resume samples.

Step 4: Tailor your medical receptionist resume.

Now comes an advanced tip. Minimize the gap between your work experience and the job requirements by adjusting your resume.  Generally, holding a high school diploma or on-the-job training is enough for you to become a medical receptionist, although there are associate’s degree programs and certificates in the field. Does this position prefer candidates with formal training? If it’s mentioned in the job post, remember to emphasize your degree or certification. 

Depending on the position/level that you are applying for, tailor your medical receptionist resume to include essential elements.

Step 5: Proofread.

Finally, there’s nothing more important than proofreading your medical receptionist resume. Don’t make typos, grammatical mistakes, or misinformation that might immediately disqualify you.

What is the best resume format for a medical receptionist?

While drafting a resume, you should first sort out and determine your medical receptionist resume format. 

In general, there are 4 main types of resume formats. Each bears its own characteristics and serves different job seekers’ objectives.

  • Chronological resume format

You will come across this type on a frequent basis since it is most widely used. In a medical office receptionist resume designed with the chronological format, the most recent job is listed first, followed by the rest of your employment history.

  • Functional resume format

This resume format puts an emphasis on the applicant’s skills, meaning that you tend to feature your qualifications and achievements instead of work experience in your medical receptionist resume.

  •  Combinational resume format

The hybrid format, the merged version of functional and chronological medical receptionist resume format, allows you to highlight your relevant experiences as well as specializations and skills in your medical front office resume.

  • Targeted resume format

This format is specifically tailored to fit a particular job opening. For the medical receptionist resume, you may opt for the targeted resume format due to a high level of self-customization and uniqueness.

🎯 You can choose your medical receptionist resume format following 3 easy steps:  

  1. Bring up a motivational career objective for your medical receptionist resume. 
  2. Review carefully the medical receptionist job description and note the most important skills and tasks.
  3. Spotlight achievements in your resume to prove that you've aced those skills and tasks. 

While creating a medical receptionist resume with no experience, an entry-level medical receptionist resume, or for those taking gaps in their careers, the functional format will serve them best for featuring their skills and qualifications instead of work experience. 

How about those seeking a career change for a better position and a higher salary? It is recommended that they opt for the chronological type for their medical receptionist resume formats to fully demonstrate their employment history. You can also take advantage of the targeted format to polish your professional medical receptionist resume.

No matter at what level, it’s necessary for you to look up medical receptionist resume examples online as references before coming up with your own resume. For instance, fresh graduates may search for the keyword entry level medical receptionist resume examples.

How to make a medical receptionist resume template?

After understanding the concept of an excellent medical receptionist resume, go ahead and create your own medical receptionist resume with the assistance of two tools!

1️⃣   Microsoft Word

MS Word has built-in editing tools that are easy to use and allow you to polish your writing and streamline the editing process. Since there are no medical receptionist resume templates available for your choice of design, you'd better prepare all the text with MS Word and move on to the design with an online resume builder. 

Bear in mind the importance of headings to craft an ATS-friendly medical front desk resume as well as the use of appropriate fonts such as Times New Roman, Helvetica, Cambria, Georgia, Calibri.

2️⃣   Online Resume Builder

Once having full text in hand, you are more than ready to create your own medical receptionist resume. CakeResume, one of the best online resume builders, offers lots of useful tips for writing resumes and incredible resume templates.

So, want to save time and have your excellent medical receptionist resume ready in 10 minutes? Try our resume builder with an intuitive interface and download resume PDF for free! 

Top 10 Medical Receptionist Resume Dos and Don'ts

Lastly, check out these extra tips on turning your medical receptionist resume and medical receptionist cover letter into a perfect reflection of you and your personal brand.

✅  Dos:

 1. Tailor your medical receptionist resume and remove irrelevant information.
Be sure to keep every section brief and straight-to-the-point. Including the most critical and relevant information in your medical receptionist resume makes it easy for the recruiter to see why you’re the right fit.

2. Add quantifiable and measurable achievements.
Since hiring managers are highly responsive to measurable proven value, you should also insert metrics and numbers along with job duties in the experience section of your medical receptionist resume.

Professional medical receptionist resume example:

“Maintained patient cancer program, ensuring accuracy on data entry and tracking of over 250 cancer patients and their follow-up schedules.”

3.  Optimize your medical receptionist resume for ATS.
Nowadays many recruiters are using ATS for the selection of suitable applicants. Thus, an ATS-friendly medical front desk resume will let the system parse your application with ease. 

🔍  How to make a medical receptionist resume ATS-compliant:

  • Keep your medical receptionist resume format simple and organized
  • Utilize bullet points and keywords from the job description
  • Check for spelling mistakes 

4. Choose the right resume format.
Depending on your current level and job-seeking situation, you can determine the most preferable medical receptionist resume format to make you stand out from other candidates.

5. Use active verbs in your medical receptionist resume.
Power verbs/words are likely to upstage yourself better, especially when you want to impress your employers by bringing in your career objective and remarkable achievements.

🚫  Don’ts:

1. Mix up a medical front office resume with a CV.
While applying for a job, candidates may get confused between a CV and a resume. A medical secretary CV presents yourself regarding all skills, qualifications, achievements, knowledge, and certificates in detail whereas a medical receptionist resume focuses on the most key and relevant information only.

2.  Adopt an old-style medical receptionist resume objective statement.
An outdated writing style can show hiring managers that you are falling behind the current industry situation. If so, how can you thrive in such a fast-paced work environment as medicine and healthcare?

3. Disclose confidential information about previous employers.
This is among common mistakes made by applicants in their medical front office resumes. Google’s Head of HR once shared that he saw confidential info on resumes all the time. Stay cautious about what you put on your medical receptionist resume. Otherwise, you might be labeled as sketchy, tactless, and unprofessional.

4. Include unnecessary personal details that might lead to discrimination.

Here is some personal info that should be excluded from your medical receptionist resume:

  • Social security number
  • Marital status
  • Religion
  • Race
  • Gender

5. Send the resume as a Word doc.
You may draft your medical front desk resume by using MS Word. However, it's highly recommended that you submit a medical receptionist resume PDF to avoid font and format errors.

Medical Receptionist Resume Sample (Text Format)

Ann Withston

Front Desk Medical Receptionist with Certificate of Medical Reception and Office Administration

[email protected]


A detail-oriented, enthusiastic, and tech-savvy medical receptionist. Experienced in all interactions in terms of patient-related issues, physician, and practice needs.


Hard Skills

  • Data entry
  • Healthcare experience
  • Scheduling system
  • CRM platforms
  • Microsoft Office

Soft Skills

  • Communication skills
  • Interpersonal skills
  • Problem-solving
  • Multi-tasking
  • Time management

Work Experience

Front Desk Receptionist | XYZ Hospital, Alabama
May 2017 – Sep. 2019

  • Made appointments and registered patients to ensure smooth patient flows with minimal waiting time while optimizing the ward’s efficiency.
  • Implemented a new appointment booking system, saving time and ensuring an error-free system, managing appointments with 100% accuracy.
  • Trained two other receptionists in familiarizing themselves with the system. 

Receptionist Assistant | Orlando Clinic, Florida
Mar. 2013 - Jan. 2017 

  • Welcomed and checked in patients  including information confirmation and payment processing.
  • Assigned by managers to enhance the patient checking system’s accuracy.
  • Took and delivered all phone calls in a friendly and professional manner.
  • Ordered office supplies as required and made negotiations with vendors, reducing monthly costs by 15%.


Nevada High School | Nevada 

Felician College | Bachelor of Science in Nursing (BSN)

--- Originally written by May Luong --- 

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