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4-6 tahun
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Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Product Designer @Freelance
2023 ~ Sekarang
UI/UX Designer / Product Designer
Dalam satu bulan
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of 蔡永軒 ShaneTsai.
Avatar of 蔡永軒 ShaneTsai.
Past
客戶諮詢師 @忠訓國際股份有限公司
2023 ~ 2024
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Dalam satu bulan
of media interviews, brand exposure, training of seed interviewees. 3.公司新聞稿及內部刊物、社群文案撰寫。 Writing corporate news release, internal publications, and community articles. 4.客戶關係管理 CRM 建立。 Establish customer relationship management. 5.國內外參獎資料規劃與提報。 Planning and reporting of domestic and international award information. 6.協助品牌活動規劃與執行(含社群經營) 。 Assist in brand campaign
Word
ERP
Microsoft Office
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
臺北市立大學
環境教育與資源所
Avatar of 奸克勞德.
Avatar of 奸克勞德.
Past
Project Manager @ATX Semiconductors Suzhou
2022 ~ 2023
Project Manager
Dalam satu bulan
. Took charge of NPI leader of N company (Isolator & MEMS devices) products from Jul’22 to Apr’23. Team members & project quantities: 5 persons with 20 projects. AugJul 2022 Business Manager ATX Semiconductors Suzhou China Took charge of business development (Quote of RFQ/AOD definition/customer relationship maintaining/TAM-SAM-PAM control/NDA & Agreement & MOU establishment) of US customers (main focus on T & S companies) from 2018 toLed revenue of US account with 200% growth from 2018 to 2021 NovAug 2018 Project Manager ASEN (Suzhou China) Took charge of New device phase-in
Word
PowerPoint
Excel
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
Lebih dari 15 tahun
國立臺灣海洋大學 National Taiwan Ocean University
Materials Science
Avatar of Isaac Wang.
Avatar of Isaac Wang.
資深文字編輯 @American Magazine Center (AMC 空中美語)
2019 ~ Sekarang
主編、副主編、專案管理師、資深編輯、產品企劃
Dalam satu bulan
卷音檔 與廠商聯繫及接洽相關合作事宜,以及因應不同雜誌的文章主題,需開發聯繫陌生廠商 將打樣與原稿核對,將校樣退回更正,重複校對無誤後付印 學歷 Tamkang University Master Degree of Arts, English Department SepJun 2018 技能 TOEIC 860 Text Creation Product design & product management AI software application (ChatGPT&Canva) i Customer relationship management 語言 Chinese - Native English - Professional
toeic800+
AI
Product Design
Sudah bekerja
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
淡江大學 Tamkang University
English
Avatar of the user.
Avatar of the user.
Marketing Lead(Analysis, Strategy, CRM) | Taipei Market Team @IKEA
2023 ~ Sekarang
Customer experience director, growth director, operation, strategy management Consulting
Dalam satu bulan
Word
PowerPoint
Excel
Sudah bekerja
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
國立政治大學(National Chengchi University)
Marketing
Avatar of Vinh Lương.
Avatar of Vinh Lương.
Marketplace Partnership Manager @Decathlon Việt Nam
2020 ~ Sekarang
Digital & E-Commerce Manager
Dalam satu bulan
LUONG THANH VINH Experienced Marketplace Manager with a proven track record of driving business growth in the e-commerce sector. Currently serving as a Marketplace Partnership Manager at Decathlon Vietnam, responsible for strategizing and executing initiatives to optimize marketplace performance. I am skilled in project management, business development, digital knowledge, and customer relationship management. Thành phố Hồ Chí Minh, Việt Nam /luongthanhvinhWork Experience JulyPresent Marketplace Partnership Manager Decathlon Việt Nam Responsible for driving business for the Marketplace project. Build and optimize the operation of marketplace business unique. => Handle 15,000 orders/month, up
Sudah bekerja
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
VNUHCM - University of Science
Avatar of Eliot Chen.
Avatar of Eliot Chen.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Dalam satu bulan
Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei,TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Tidak bekerja
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of the user.
Avatar of the user.
Strategic Account Manager @iSPOT Media 艾斯博媒體股份有限公司
2023 ~ Sekarang
Strategic Account Manager
Dalam satu bulan
Microsoft Office
Communication
Photoshop
Sudah bekerja
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
淡江大學 Tamkang University
國際觀光管理學系
Avatar of Gabriel王思齊.
Avatar of Gabriel王思齊.
國外業務 @佑錋企業股份有限公司
2015 ~ Sekarang
國際採購、產品企劃、PM、國外業務
Dalam satu bulan
plans. • Collaborating with the sales team to develop strategies to increase the customer base and meet sales targets. • Implementing incentives to motivate the sales team to achieve set targets. • Providing accurate sales forecasts and allocating resources effectively to ensure that targets allocated are met. • Managing vendor relationships to ensure the timely delivery of products and services. • Maintaining excellent customer relationships built on trust and encouraging the rest of the sales team to follow suit. • Stay up-to-date with advancements in marketing to apply the latest trends and strategies to improve sales. DecJul
Word
PowerPoint
Microsoft Office
Sudah bekerja
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
文藻外語大學(Wenzao Ursuline University of Languages)
西班牙文
Avatar of the user.
Avatar of the user.
Senior Specialist Product Operation @Alibaba.com
2023 ~ Sekarang
特別助理/國外業務/儲備幹部
Dalam satu bulan
Microsoft Office
Word
Excel
Sudah bekerja
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
National Chin-Yi University of Technology
Business Administration and Management, General

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UI designer -UX
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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Dalam satu tahun
Specialized in Customer service and Web design development.
Logo of UNIQLO.
UNIQLO
2022 ~ 2023
Taipei, Taiwan
Latar Belakang Profesional
Status sekarang
Sudah bekerja
Tahap pencarian kerja
Profesi
Pramugari, Customer Service / Support, Web Designer
Bidang Pekerjaan
Aeronautika / Luar Angkasa, Software
Pengalaman Kerja
4-6 tahun pengalaman kerja (Kurang dari satu tahun relevan)
Management
Tidak ada
Keterampilan
Word
PowerPoint
Premiere
Photoshop
powerpoint
Final Cut Pro
HTML/CSS
JavaScript
React.js
PHP
SQL/MySQL
Bahasa
English
Profesional
Korean
Pemula
Chinese
Bahasa ibu atau Bilingual
Preferensi Pencarian Pekerjaan
Jabatan
Front-end Developer
Tipe Pekerjaan
Full-time
Lokasi
Taiwan, Hong Kong
Bekerja jarak jauh
Tertarik bekerja jarak jauh
Freelance
Tidak
Pendidikan
Institusi Pendidikan
資展國際股份有限公司(原 資策會)
Jurusan
Front-end Engineer
Cetak

LIN, CHENG-YI  (ALAN)     


˙ Graduated with a bachelor’s degree in mass communication.
˙ One year internship in a public relations agency and five years front-line staff experiences at EVA Air and Cathay Pacific.
˙ Skilled in communication, customer relationship management, and leadership.
 

  Taiwan      +886 975-136-055       

''Alan is polite, humble, and confident when he is attending any activities. He demonstrates himself in an excellent service style.'' 

Kern Kwong,Learning and Development Executive of Cathay Pacific

Work Experience

Manager Candidate

UNIQLO

Jul 2022 - Feb 2023
Tainan, Taiwan

Lead the store for stable daily operations 
-
Provide the best service to customer and establish focusing on the customer service
-
Manage people in the store to work efficiency including coaching and training staff by establishing the staff development plan
-Be responsible for sales target, profits and lost including manage inventory and control personnel cost in the store, and other related tasked

Flight Attendant

Cathay Pacific

Jan 2020 - Jan 2022
Hong Kong

Ensure all passengers are safe and comfortable during a flight
-Cabin safety and customer relationships management for up to 350 passengers per flight
-Provide exceptional in-flight experience including F&B serving and duty-free sales
-Apply first aid and medical care if required in an emergency

Ground Handling Agent

Eva Air

Oct 2016 - Jan 2020
Taoyuan, Taiwan

Provide a wide range of on-ground services in the airport
-Manage customer relationships and resolve ticketing and booking issues at the counter
-Receive VIP passengers such as foreign ambassadors and assist maiden voyage ceremony

-Handle special needs and ad hoc tasks efficiently
-Lead a team to facilitate flight ground preparation to reach on-time performance (OTP)

Account Executive 
Assistant

Planet Public Relations

Jul 2015 - Jun 2016
Taipei, Taiwan

Perform a variety of client services for a public relations agency
-Monitor daily media coverage and report results to the clients
-Attend client events and press conferences for instance Samsung flagship mobile
-
Respond to calls and emails from journalists and check their RSVP for press conferences

Education


National Taiwan University of Arts,
Radio and Television

Sep 2012 - Jun 2016
Bachelor's degree of Arts

Completion of curriculum:
Advertising                                               E-commerce
Journalism and Communication       ‧Image Processing
Public Relations                                       Video Editing 

 Skills


  • Word

  • PowerPoint

  • Photoshop 

  • Premiere 

  • Final Cut Pro X

Language


Mandarin (Native)
 English (Fluent)
Cantonese (Inter.)
Korean (Beginner)

Web develop related project

Restaurant reservation system

The final project of iSpan, please refer to presentation video

Membership management system

Including functions of creating, reading, updating, deleting, please refer to github

UI design

With a warm color tone and energetic icon, this website wanna present its adorable, please refer to Figma 

Bootstrap framework practice

Layout design practice by bootstrap,  refer to the website

Video player

Practice to build a  video player, please refer to website

林承逸 (Alan)


˙畢業於臺灣藝術大學大眾傳播相關學位學士
˙結訓於資展國際(原資策會)前端工程師就業養成班 
˙擁有一年的公關代理商實習及五年以上的航空服務工作經驗
˙專長於溝通技巧、客戶關係管理、團隊領導等軟實力


   臺灣 +886 975-136-055         

“Alan 謙遜有禮且充滿自信,展現出非常優異的工作風格"
Kern Kwong,
國泰航空 訓練發展教官暨機艙事務長

專業訓練



資展國際 (原資策會)

前端工程師就業養成班
Feb 2022 - Jul 2022

588小時

網頁設計入門 (HTML + CSS )

Bootstrap 響應式網頁設計 

 前端框架網站開發 

UI 網頁視覺規劃及UX概論

學歷


國立臺灣藝術大學

廣播電視學系
Sep 2012 - Jun 2016
學士 學位

修習課程

廣告學 
新聞編譯
公共關係 



電子商務
影像處理
影音編輯

工作經驗

全球儲備精英

UNIQLO

Jul 2022 - Feb 2023
新北市, 臺灣

穩定店舖安定營運
-領導同事提供以客為先的優質服務已達到最大的顧客滿足
-管理店舖員工以致人力安排效率最大化,且重視員工育成並排定培育計畫
-掌握店舖銷售在庫計畫及賣場作成的方向,並做好營收回顧及管理庫存及人事等費用的支出

機艙服務員

國泰航空 

Jan 2020 - Jan 2022
香港

提供乘客一個安全及舒適的飛行體驗 
-於高達350人上的航班進行客艙安全控管及客戶關係管理 
-提供良好的飛行服務體驗像是機上餐飲供應、免稅商品販售、處理客訴等問題
-提供緊急簡單醫療服務予不適旅客,必要時並供予適當藥物

客運運務員

長榮航空

Oct 2016 - Jan 2020
桃園,臺灣

提供廣泛的機場地面服務以促成航班的順利運行
-客戶關係管理及接受現場票務訂位等查詢

-協助接待貴賓如外使及協助首航儀式
-處理旅客特殊需求及控管突發狀況
 
-帶領團隊完成航機地面準備作業以達成班機準點率

專案實習助理

先擎公關

Jul 2015 - Jun 2016
台北,臺灣

提供多樣化客戶服務於公關代理商
-媒體露出監閱以及製作報告
-參與及舉辦媒體活動與記者會相關工作
-連繫媒體記者採訪及媒體接待事宜

技能


  • Word

  • PowerPoint

  • Photoshop 

  • Premiere 

  • Final Cut Pro X

網頁開發


-HTML                    -CSS
-JavaScript            -Bootstrap
-React                    -PHP
-SQL                       -jQuery 
-node.js                 -git

語言


國語(母語) 
英文(流利) 
粵語(中等)
韓語(初學)

網站開發相關專案


餐廳預約揪團平台 
( React, node.js ,myPhpAdmin, SQL, Bootstrap) 

為資策會前端養成班期末結訓作品
詳見 專題影片發表

會員管理後台系統 
( PHP, myPhpAdmin, SQL, Bootstrap) 

包含會員清單檢視及新增刪除、會員個人資料篩選、優惠券發送等功能,詳見 github

網頁介面設計 
(Figma)

以可愛活潑的色調為主軸,搭配上各式各樣ICON增添趣味性,詳見 Figma

Bootstrap切版練習 

以Bootstrap做切版練習,詳見網頁


影音播放器

影音播放器製作練習,詳見網頁


CV
Profil

LIN, CHENG-YI  (ALAN)     


˙ Graduated with a bachelor’s degree in mass communication.
˙ One year internship in a public relations agency and five years front-line staff experiences at EVA Air and Cathay Pacific.
˙ Skilled in communication, customer relationship management, and leadership.
 

  Taiwan      +886 975-136-055       

''Alan is polite, humble, and confident when he is attending any activities. He demonstrates himself in an excellent service style.'' 

Kern Kwong,Learning and Development Executive of Cathay Pacific

Work Experience

Manager Candidate

UNIQLO

Jul 2022 - Feb 2023
Tainan, Taiwan

Lead the store for stable daily operations 
-
Provide the best service to customer and establish focusing on the customer service
-
Manage people in the store to work efficiency including coaching and training staff by establishing the staff development plan
-Be responsible for sales target, profits and lost including manage inventory and control personnel cost in the store, and other related tasked

Flight Attendant

Cathay Pacific

Jan 2020 - Jan 2022
Hong Kong

Ensure all passengers are safe and comfortable during a flight
-Cabin safety and customer relationships management for up to 350 passengers per flight
-Provide exceptional in-flight experience including F&B serving and duty-free sales
-Apply first aid and medical care if required in an emergency

Ground Handling Agent

Eva Air

Oct 2016 - Jan 2020
Taoyuan, Taiwan

Provide a wide range of on-ground services in the airport
-Manage customer relationships and resolve ticketing and booking issues at the counter
-Receive VIP passengers such as foreign ambassadors and assist maiden voyage ceremony

-Handle special needs and ad hoc tasks efficiently
-Lead a team to facilitate flight ground preparation to reach on-time performance (OTP)

Account Executive 
Assistant

Planet Public Relations

Jul 2015 - Jun 2016
Taipei, Taiwan

Perform a variety of client services for a public relations agency
-Monitor daily media coverage and report results to the clients
-Attend client events and press conferences for instance Samsung flagship mobile
-
Respond to calls and emails from journalists and check their RSVP for press conferences

Education


National Taiwan University of Arts,
Radio and Television

Sep 2012 - Jun 2016
Bachelor's degree of Arts

Completion of curriculum:
Advertising                                               E-commerce
Journalism and Communication       ‧Image Processing
Public Relations                                       Video Editing 

 Skills


  • Word

  • PowerPoint

  • Photoshop 

  • Premiere 

  • Final Cut Pro X

Language


Mandarin (Native)
 English (Fluent)
Cantonese (Inter.)
Korean (Beginner)

Web develop related project

Restaurant reservation system

The final project of iSpan, please refer to presentation video

Membership management system

Including functions of creating, reading, updating, deleting, please refer to github

UI design

With a warm color tone and energetic icon, this website wanna present its adorable, please refer to Figma 

Bootstrap framework practice

Layout design practice by bootstrap,  refer to the website

Video player

Practice to build a  video player, please refer to website

林承逸 (Alan)


˙畢業於臺灣藝術大學大眾傳播相關學位學士
˙結訓於資展國際(原資策會)前端工程師就業養成班 
˙擁有一年的公關代理商實習及五年以上的航空服務工作經驗
˙專長於溝通技巧、客戶關係管理、團隊領導等軟實力


   臺灣 +886 975-136-055         

“Alan 謙遜有禮且充滿自信,展現出非常優異的工作風格"
Kern Kwong,
國泰航空 訓練發展教官暨機艙事務長

專業訓練



資展國際 (原資策會)

前端工程師就業養成班
Feb 2022 - Jul 2022

588小時

網頁設計入門 (HTML + CSS )

Bootstrap 響應式網頁設計 

 前端框架網站開發 

UI 網頁視覺規劃及UX概論

學歷


國立臺灣藝術大學

廣播電視學系
Sep 2012 - Jun 2016
學士 學位

修習課程

廣告學 
新聞編譯
公共關係 



電子商務
影像處理
影音編輯

工作經驗

全球儲備精英

UNIQLO

Jul 2022 - Feb 2023
新北市, 臺灣

穩定店舖安定營運
-領導同事提供以客為先的優質服務已達到最大的顧客滿足
-管理店舖員工以致人力安排效率最大化,且重視員工育成並排定培育計畫
-掌握店舖銷售在庫計畫及賣場作成的方向,並做好營收回顧及管理庫存及人事等費用的支出

機艙服務員

國泰航空 

Jan 2020 - Jan 2022
香港

提供乘客一個安全及舒適的飛行體驗 
-於高達350人上的航班進行客艙安全控管及客戶關係管理 
-提供良好的飛行服務體驗像是機上餐飲供應、免稅商品販售、處理客訴等問題
-提供緊急簡單醫療服務予不適旅客,必要時並供予適當藥物

客運運務員

長榮航空

Oct 2016 - Jan 2020
桃園,臺灣

提供廣泛的機場地面服務以促成航班的順利運行
-客戶關係管理及接受現場票務訂位等查詢

-協助接待貴賓如外使及協助首航儀式
-處理旅客特殊需求及控管突發狀況
 
-帶領團隊完成航機地面準備作業以達成班機準點率

專案實習助理

先擎公關

Jul 2015 - Jun 2016
台北,臺灣

提供多樣化客戶服務於公關代理商
-媒體露出監閱以及製作報告
-參與及舉辦媒體活動與記者會相關工作
-連繫媒體記者採訪及媒體接待事宜

技能


  • Word

  • PowerPoint

  • Photoshop 

  • Premiere 

  • Final Cut Pro X

網頁開發


-HTML                    -CSS
-JavaScript            -Bootstrap
-React                    -PHP
-SQL                       -jQuery 
-node.js                 -git

語言


國語(母語) 
英文(流利) 
粵語(中等)
韓語(初學)

網站開發相關專案


餐廳預約揪團平台 
( React, node.js ,myPhpAdmin, SQL, Bootstrap) 

為資策會前端養成班期末結訓作品
詳見 專題影片發表

會員管理後台系統 
( PHP, myPhpAdmin, SQL, Bootstrap) 

包含會員清單檢視及新增刪除、會員個人資料篩選、優惠券發送等功能,詳見 github

網頁介面設計 
(Figma)

以可愛活潑的色調為主軸,搭配上各式各樣ICON增添趣味性,詳見 Figma

Bootstrap切版練習 

以Bootstrap做切版練習,詳見網頁


影音播放器

影音播放器製作練習,詳見網頁