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4 到 6 年
6 到 10 年
10 到 15 年
15 年以上
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曾任
Customer Service @HIGOGAME PTE LTD
2023 ~ 2023
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員,總機接待人員,秘書,國外業務
兩個月內
PowerPoint
Excel
Word
待业中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
Universitas Prima Indonesia
HUMAN RESOURCES MANAGEMENT
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曾任
Customer Service Representative @GraPARI Telkomsel
2021 ~ 2023
Administration Staff and Customer Service
半年內
Word
Excel
Microsoft Office
待业中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
Universitas Putra Indonesia (UNPI)
Manajemen
Avatar of Tameka Harris.
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曾任
Sr. Customer Service Representative @United Health Group
2023 ~ 2024
Email and Customer Support Specialist
一個月內
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Word
Excel
Java
待业中
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
University of Phoenix
Business Administration and Management
Avatar of John Michael C. Sorbito RN.
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曾任
Assistant Accounting Finance Manager @Vacation Homes 365
2019 ~ 现在
Administration Staff and Customer Service
一個月內
John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryFebruary 2024 •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities
Microsoft Office
Google Drive
PowerPoint
待业中
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
Carlos Hilado Memorial State University
Education
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Quality Team Leader @CreditEnable
2023 ~ 现在
Assistant Manager Training and Quality
兩個月內
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Word
Excel
PowerPoint
就职中
正在积极求职中
全职 / 暂不考虑远端工作
6 到 10 年
MUMBAI UNIVERSITY
Commerce
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曾任
Information Desk Receptionist @West Jefferson Medical Center
2014 ~ 2017
Customer Service Representative
一個月內
Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for
Emotional Intelligence
Case Management
HIPPA
待业中
正在积极求职中
全职 / 我只想远端工作
6 到 10 年
Jospeh S. Clark Preparatory
*
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sales @PT Mitsubishi Motors Kramayudha Indonesia
2021 ~ 现在
Administrator, Virtual Assistant, Customer Service
一個月內
Word
Canva
Java
就职中
正在积极求职中
兼职 / 对远端工作有兴趣
10 到 15 年
Institut Teknologi Sepuluh Nopember
sistem informasi
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Avatar of Kayeta Atmajaya Rosalinda Wonga Waldani.
曾任
Tim Antar @Byebeli
2023 ~ 现在
Public Relation, Marketing, Admin, Kasir, Customer Service
一個月內
has given me the ability to learn and improve in the world of work, such as mass communication, teamwork, time management, leadership, problem solving, decision making, contributing to long term plans. Work Experience Delivery Team • Byebeli MeiPresent | Jakarta | Part Time Picking up and delivering the unit rented by the customer Contacting the customer regarding the rented unit. Beautician • Unicare Aesthetic Clinic JuniPresent | Jakarta | Full Time Recommend beauty products to consumers and analyse their needs Educate consumers about the risks associated with medical procedures and how to manage them Provide the best service to consumers Communicate with patients about
Excel
Canva
Microsoft Office
待业中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
Universitas Mercu Buana
Broadcasting
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專案經理 @公司保密
2022 ~ 现在
行銷企劃主管、創意總監、策展人、專案經理
一個月內
Seisyuku Mi 行銷經理人與業務轉型教練 New Taipei City, Taiwan 您好,我是一位行銷及商業開發領域主管/顧問,擁有豐富的職涯經驗。 曾主導線上遊戲、快銷FMCG和3C家電領域的行銷策略,並以講者和作家身份在電視和雜誌討論時下趨勢。 職涯歷程涵蓋B2B2C和B2C品牌
Customer Service
IT Service Management
Communication Skills
就职中
正在积极求职中
全职 / 对远端工作有兴趣
15 年以上
淡江大學 Tamkang University
資訊管理
Avatar of 黃婉綺.
Avatar of 黃婉綺.
曾任
Overseas Sales @Lines & Tendency Corporation (Food material trading company)
2020 ~ 2023
Product Manager/Project Manager/Pre-Sales/Sales/Procurement
一個月內
Projects owner of two well-known brands from FMCG field and tobacco industry in third party auditing. Merchandising project execution in Personal Care Stores channel, monitoring 13+ clients on weekly basis. Data collection from the market field and analysis the sales performance on monthly basis reporting the customer. Established customer loyalty program to build greater customer service experience. 6. Client complaint. 7. Field marketers project training. Achievements: Monitoring 16 projects at once in 3 difference selling channels on weekly basis. (PCS, GT, Hyper) Leading team of 9 auditors island-wide
Communication
Sales & Customer Service
Business Development
待业中
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
National Taiwan University of Science and Technology
MBA

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职场能力评价定义

专业技能
该领域中具备哪些专业能力(例如熟悉 SEO 操作,且会使用相关工具)。
问题解决能力
能洞察、分析问题,并拟定方案有效解决问题。
变通能力
遇到突发事件能冷静应对,并随时调整专案、客户、技术的相对优先序。
沟通能力
有效传达个人想法,且愿意倾听他人意见并给予反馈。
时间管理能力
了解工作项目的优先顺序,有效运用时间,准时完成工作内容。
团队合作能力
具有向心力与团队责任感,愿意倾听他人意见并主动沟通协调。
领导力
专注于团队发展,有效引领团队采取行动,达成共同目标。
超過一年
Customer Service Engineer
Jing Cham Tech LTD
2016 ~ 现在
Taichung, 台灣
专业背景
目前状态
就职中
求职阶段
专业
客户支援专员
产业
半导体
工作年资
15 年以上
管理经历
我有管理 1~5 人的经验
技能
Good Interpersonal Relationship
Organized
Customer Service
Customer Satisfaction
Office Automation
Specifications
Maintenance
CNC Milling
Production
Electrical
Word
Excel
powerpoint
语言能力
求职偏好
希望获得的职位
Customer Service Engineer
预期工作模式
全职
期望的工作地点
Taichung, 台灣
远端工作意愿
暂不考虑远端工作
接案服务
是,我目前是全职接案者
学历
学校
Southern Taiwan University of Science and Technology
主修科系
. A.S in electrical engineering
列印

Andy Wang

Customer Service Engineer

  Taichung City, Taiwan

11年的設備維修,規劃機台的線路及保養的經驗,在專業的領域上,一直不斷的突破自己,客戶原有的設備,從單機模式開始,進而提升至生產線自動化,都是自行開發設計,組裝,最後驗證設備生產能力,讓產能良率提高。
另一方面,設計機台所有生產監控數據,降低重工所帶來的損失,為客戶節省人力及成本,強化客戶與自身的合作關係。
發揮自己的所長,創造自我的價值,希望能公司及客戶帶來更多的利益,以符合公司的期待。期望貴公司給予工作及面試機會,敝人十分樂意接受面試安排。

I was born in a middle-class family near Feng Chia University and have two younger brothers. My parents always give me advice and support for what I do and the ability to judge things. With growing of knowledge, I find I have owed a lot to my parents, the only thing I can do pay them is to work hard on my job.
In the college, I designed the subject of electronics "The Timer" under the directions of the professor. This idea could be carried out according to saving power. In addition,I participated in the layout of industrial convery and software control to improve factory automation.
After finishing the military service, I was in charge of installing and maintaining copy machine,fax machine and telephone exchange system in an office automation equipment company. This job must have perseverance and endurance to exclude many obstacles and difficulties.Therefore, my EQ(Emotional Intelligence Quotient) became more and more better.
As the result of some consideration, I was served as electrical control engineer in the manufacturer of CNC(computer numerical control). The main work were as follows: A.layout of electrical circuit for machine. B. function test of machine. C. customer support. The workpiece could be cut or dill sharply on the basis of the data obtained from PLC(Programmable Logic Controller).
However, under the demand of developing and designing machines, I acted as customer service engineer in an semiconductor equipment supplier. I scheduled the project to improve the equipment customer asked by modifying parameter and electrical diagram. Undoubtedly, the maintenance of industrial oven is my routine for customer.
In Taiwan, your company is a large one where I can take an greater responsibilities and develop my potentiality. I’d like to work in a environment which interests me. For taking advantage of what I have learned, I am quite pleased with an interview for me.

工作經歷

Customer Service Engineer  •  Jing Cham Tech LTD

六月 2016 - Present

.Main equipment : Industrial Oven, Ultraviolet Curing
.Main customer base : Macronix, UMC, PTI, ASE Group, Ardentec
.Developed and built the projects customers offered to improve the
factory automation
.Coordinated and organized the vendors to modify the software issues
in order to monitor the equipment
․Increase 40% sales performance to help customers to build Big Date for equipment in order to reduce the yield loss

Customer Service Engineer  •  C SUN MFG.LTD.

四月 2010 - 四月 2015

.Main equipment : Industrial Oven, Ultraviolet Curing, AMHS

.Main customer base : TSMC, SPIL, AUO, Innolux, Lingsen

.Developed and discussed the issues customers proposed to find the
solutions
.Created and upgraded the layout of electrical circuit for equipment to improve the process of production
.Executed and handle the tasks to ensure the benefit for company

.Enhanced and checked customer satisfaction degree to enrich
self-competition
․Collaborated with other sales to enhance new software available for customers in order to get 20% purchase orders

Engineer  •  LISIN PRECISION TECHNOLOGY CO, LTD.

八月 2008 - 三月 2010

.Main equipment : Toshiba Five Faces Machining Center, CNC Lathe,
CNC Milling Machine,
.Main customer base : VICTOR, YCM, HIWIN, MIRDC, FU TSU

.Developed and built the projects customers offered to improve the
factory automation
.Arranged and handled the maintenance for customers to increase the
capacity for production
.Coordinated and organized the vendors to modify the software issues
in order to monitor the equipment

Control Engineer  •  VICTOR TAICHUNG MACHINERY WORKS CO, LTD.

六月 2006 - 十一月 2008

.Main equipment : CNC Lathe, CNC Milling Machine, Laser Repair
Machine
Inspected and analyzed the electrical diagrams for new machine to
confirm accuracy of data
Initiated and assembled the new equipment customized design to meet the quality specifications
Examined and diagnosed the functions of new machine according to
purchase order from customers
Formulated and introduced the parameters to remain stabilized for new equipment

Electrical Control Engineer  •  YOU JI MACHINE IND.CO., LTD

二月 2003 - 五月 2006

.Main equipment : CNC Lathe, CNC Milling Machine

.Main customer base : SKF, Lio Ho Machine
Inspected and analyzed the electrical diagrams for new machine to
confirm accuracy of data
Initiated and assembled the new equipment customized design to meet the quality specifications
Examined and diagnosed the functions of new machine according to
purchase order from customers
Formulated and introduced the parameters and programs to remain
stabilized for new equipment

Customer Service Engineer  •  Li Ren CO, LTD

六月 1998 - 三月 2000

.Main equipment : Copy machine, fax machine, Time recorder,
Telephone Exchange System
.Maintained and repaired the office automation equipment to keep
operation
.Built and created the good interpersonal relationship to customers and colleagues

學歷

Sep 2018 - Jun 2020

Southern Taiwan University of Science and Technology

. A.S in electrical engineering

Sep 2018 - Jun 2020

Taiwan Shoufu University

BS in Applied English

Sep 2018 - Jun 2020

Kao Yuan University

Electric Machinery,electrical engineering

技能

User Experience


  • User testing
  • Web usability

Product


  • Competitor analysis
  • Business research

Language


  • Chinese
  • English
简历
个人档案

Andy Wang

Customer Service Engineer

  Taichung City, Taiwan

11年的設備維修,規劃機台的線路及保養的經驗,在專業的領域上,一直不斷的突破自己,客戶原有的設備,從單機模式開始,進而提升至生產線自動化,都是自行開發設計,組裝,最後驗證設備生產能力,讓產能良率提高。
另一方面,設計機台所有生產監控數據,降低重工所帶來的損失,為客戶節省人力及成本,強化客戶與自身的合作關係。
發揮自己的所長,創造自我的價值,希望能公司及客戶帶來更多的利益,以符合公司的期待。期望貴公司給予工作及面試機會,敝人十分樂意接受面試安排。

I was born in a middle-class family near Feng Chia University and have two younger brothers. My parents always give me advice and support for what I do and the ability to judge things. With growing of knowledge, I find I have owed a lot to my parents, the only thing I can do pay them is to work hard on my job.
In the college, I designed the subject of electronics "The Timer" under the directions of the professor. This idea could be carried out according to saving power. In addition,I participated in the layout of industrial convery and software control to improve factory automation.
After finishing the military service, I was in charge of installing and maintaining copy machine,fax machine and telephone exchange system in an office automation equipment company. This job must have perseverance and endurance to exclude many obstacles and difficulties.Therefore, my EQ(Emotional Intelligence Quotient) became more and more better.
As the result of some consideration, I was served as electrical control engineer in the manufacturer of CNC(computer numerical control). The main work were as follows: A.layout of electrical circuit for machine. B. function test of machine. C. customer support. The workpiece could be cut or dill sharply on the basis of the data obtained from PLC(Programmable Logic Controller).
However, under the demand of developing and designing machines, I acted as customer service engineer in an semiconductor equipment supplier. I scheduled the project to improve the equipment customer asked by modifying parameter and electrical diagram. Undoubtedly, the maintenance of industrial oven is my routine for customer.
In Taiwan, your company is a large one where I can take an greater responsibilities and develop my potentiality. I’d like to work in a environment which interests me. For taking advantage of what I have learned, I am quite pleased with an interview for me.

工作經歷

Customer Service Engineer  •  Jing Cham Tech LTD

六月 2016 - Present

.Main equipment : Industrial Oven, Ultraviolet Curing
.Main customer base : Macronix, UMC, PTI, ASE Group, Ardentec
.Developed and built the projects customers offered to improve the
factory automation
.Coordinated and organized the vendors to modify the software issues
in order to monitor the equipment
․Increase 40% sales performance to help customers to build Big Date for equipment in order to reduce the yield loss

Customer Service Engineer  •  C SUN MFG.LTD.

四月 2010 - 四月 2015

.Main equipment : Industrial Oven, Ultraviolet Curing, AMHS

.Main customer base : TSMC, SPIL, AUO, Innolux, Lingsen

.Developed and discussed the issues customers proposed to find the
solutions
.Created and upgraded the layout of electrical circuit for equipment to improve the process of production
.Executed and handle the tasks to ensure the benefit for company

.Enhanced and checked customer satisfaction degree to enrich
self-competition
․Collaborated with other sales to enhance new software available for customers in order to get 20% purchase orders

Engineer  •  LISIN PRECISION TECHNOLOGY CO, LTD.

八月 2008 - 三月 2010

.Main equipment : Toshiba Five Faces Machining Center, CNC Lathe,
CNC Milling Machine,
.Main customer base : VICTOR, YCM, HIWIN, MIRDC, FU TSU

.Developed and built the projects customers offered to improve the
factory automation
.Arranged and handled the maintenance for customers to increase the
capacity for production
.Coordinated and organized the vendors to modify the software issues
in order to monitor the equipment

Control Engineer  •  VICTOR TAICHUNG MACHINERY WORKS CO, LTD.

六月 2006 - 十一月 2008

.Main equipment : CNC Lathe, CNC Milling Machine, Laser Repair
Machine
Inspected and analyzed the electrical diagrams for new machine to
confirm accuracy of data
Initiated and assembled the new equipment customized design to meet the quality specifications
Examined and diagnosed the functions of new machine according to
purchase order from customers
Formulated and introduced the parameters to remain stabilized for new equipment

Electrical Control Engineer  •  YOU JI MACHINE IND.CO., LTD

二月 2003 - 五月 2006

.Main equipment : CNC Lathe, CNC Milling Machine

.Main customer base : SKF, Lio Ho Machine
Inspected and analyzed the electrical diagrams for new machine to
confirm accuracy of data
Initiated and assembled the new equipment customized design to meet the quality specifications
Examined and diagnosed the functions of new machine according to
purchase order from customers
Formulated and introduced the parameters and programs to remain
stabilized for new equipment

Customer Service Engineer  •  Li Ren CO, LTD

六月 1998 - 三月 2000

.Main equipment : Copy machine, fax machine, Time recorder,
Telephone Exchange System
.Maintained and repaired the office automation equipment to keep
operation
.Built and created the good interpersonal relationship to customers and colleagues

學歷

Sep 2018 - Jun 2020

Southern Taiwan University of Science and Technology

. A.S in electrical engineering

Sep 2018 - Jun 2020

Taiwan Shoufu University

BS in Applied English

Sep 2018 - Jun 2020

Kao Yuan University

Electric Machinery,electrical engineering

技能

User Experience


  • User testing
  • Web usability

Product


  • Competitor analysis
  • Business research

Language


  • Chinese
  • English